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Commonly Asked Questions
| Sign In Problems |
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| Coles eCommunity |
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| Coles Baby Club |
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| Privacy |
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Answers
I've forgotten my password?
Click here to reset your password online. Simply tell us the secret answer to the question we asked you when you joined and you're done!
I've forgotten my member name?
Click here to retrieve your member name via email. Simply tell us your email address and we will send you your member name right away.
How much does it cost to join Coles eCommunity and/or Coles Baby Club?
Membership is absolutely free.
Do I have to become a Coles eCommunity member to use Coles web site?
It is not compulsory for you to be a member of Coles eCommunity. However there are a number of benefits that are only available to members. If you would like more information about joining Coles eCommunity, take a look out our member benefits.
How can I update my personal information?
Coles eCommunity Members can update their name, address, telephone & e-mail details by clicking on update my personal details. To change information about you, like your FlyBuys or Baby Club member number click on update my profile.
Can I cancel my membership at anytime? Is there a fee for cancelling?
You can choose to cancel your membership with Coles eCommunity or Coles Baby club at anytime without having to provide a reason.
If you wish to cancel your:
- Coles Baby club membership now, click here or call Coles Baby Club on 1800 645 000.
- Coles eCommunity Membership include your member name and details in an e-mail to webmaster@coles.com.au.
There is no fee for cancelling a membership.
How do I visit the FlyBuys web site? And join?
To visit the FlyBuys web site visit www.flybuys.com.au. To join FlyBuys simply:
- Call 13 1116 Monday to Friday 9am to 7pm (Melbourne Time; excluding public holidays)
- pick up an application form at your local Coles store
- or visit the FlyBuys web site
What is Coles Baby Club?
The Coles Baby Club is designed for expectant parents and parents with children between the ages of 0-2. It aims to provide members with leading edge information on parenting, and provide exclusive member benefits.
How much does it cost to join Coles Baby Club?
Membership is absolutely free.
How can I update my personal information?
Coles Baby Club Members can update their personal details by clicking here.
What does a member of Coles Baby Club receive?
As a member of the Coles Baby Club you will receive:
- Free Membership
- Free quarterly magazines full of information and helpful tips
- Free quarterly eNewsletters
- Exclusive member only competitions & offers
- A voucher to collect 2000 FlyBuys bonus points when you spend $100 or more in one transaction at Coles
- And much more
How often will I receive Coles Baby magazine?
The magazine is sent to member's who are pregnant or have children between the ages of 0 and 2 years during the first two weeks of March, June, September and December.
Why have I not received my Coles Baby magazine?
The Coles Baby magazine is sent to our members who are pregnant or have children between the ages of 0-2 years . If you have not received your magazine you may wish to confirm that we have your correct details by clicking on update my details. If we have your correct details please telephone the Coles Baby Club hotline on 1800 645 000 and we will be able to assist you in ascertaining why you haven't received your magazine.
How do I contact Coles Baby Club?
Members can contact Coles Baby Club by clicking on contact us or by phoning 1800 645 000.
Am I obligated to purchase extra groceries or special offers by being a member of Coles Baby Club?
From time to time Coles Baby Club may offer you exclusive members offers but you are under no obligation to purchase extra groceries or to utilise the offers.
Can I contact the editor of the Coles Baby Club?
Yes, you can contact Lisa Paton, editor of Coles Baby magazine by simply e-mailing babyclub@coles.com.au
Can I join on behalf of my friend/sister/cousin etc?
All Coles Baby Club members must provide their personal details and agree to the terms and conditions of the club upon joining, therefore unfortunately you cannot join up somebody else on their behalf. Membership however isn't limited to parents of children, you can join us as an aunty, grandma or friend!
Can I cancel my Coles Baby Club membership at anytime?
Yes you can cancel your Coles Baby Club membership by calling our call centre on 1800 645 000. There is no fee for cancelling a membership.
How do I visit the FlyBuys web site? And join?
To visit the FlyBuys web site visit www.flybuys.com.au. To join FlyBuys simply:
- Call 13 1116 Monday to Friday 9am to 7pm (EST; excluding public holidays)
- pick up an application form at your local Coles store
- or visit the FlyBuys web site
I've forgotten my password?
Click here to reset your password online. Simply tell us the secret answer to the question we asked you when you joined and you're done!
I've forgotten my member name?
Click here to retrieve your member name via email. Simply tell us your email address and we will send you your member name right away.
What do you do with my personal details?
Coles is committed to protecting your privacy. Click here for more info.
Can I choose which marketing companies I am contacted by?
You can choose not to receive information and offers about useful products, discounts, special offers, tips, competitions and events from other companies other than the introductory mailout and magazines. However should you choose to receive information from other parties we can't be selective in which information you do receive. If you change your mind visit the Special offers section of the members area and change your preferences. We ill not overload you with information, but we would like to keep you posted on what’s happening at Coles and other special offers.
How secure is your service?
Your privacy is very important to us and Coles will always act to protect your information. We take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. Coles Supermarket feedback, contact, application forms & member details sections use a process called Secure Sockets Layer (SSL) technology. SSL locks all information passed from you to us in an encrypted envelope making it extremely difficult for this information to be intercepted.
What do I do if I share the computer with someone?
If you are using a public or shared computer (such as in a library or internet cafe), we recommend that you sign out of every session.
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Coles is committed to protecting your privacy. Click here for more info.
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