At Coles, we want to make the shopping experience as convenient as possible for our customers by providing clean and well-maintained shopping trolleys for use in our stores and car parks.
In fact, over the past two years Coles has replaced the majority of the trolley fleet to improve the shopping experience for our customers across Australia. Each year we also invest significant sums of money employing specialist trolley contractors who are responsible for conducting regular street runs to collect any trolleys that have been removed from our stores and car parks.
Coles continues to work closely with local councils and the community to manage our trolleys; but we need our customers' help to return their used trolleys and report abandoned trolleys so we can collect them within 24 hours.
Should you wish to provide feedback to Coles on this issue or to report a Coles abandoned shopping trolley, please do so through our Abandoned Trolley Form, 1800 Trolley (1800 876 553) number or via email 1800Trolley@coles.com.au