Terms and Conditions

 Coles MasterChef Knives 2021 Campaign – Terms & Conditions

1. General

1.1         The Coles MasterChef Knives 2021 campaign (“Campaign”) is owned and managed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708 (“Coles”), whose main office is at 800 Toorak Rd, Hawthorn East, Vic, 3123.

1.2         Participation in the Campaign is governed by these terms and conditions.  Any person not complying with these terms and conditions is ineligible to participate in the Campaign. Acceptance of a Coles MasterChef Knives digital credit (“Credit”) and participation in this Campaign is deemed acceptance of these terms and conditions.

2. MasterChef knives credit participation

2.1         For every $20 spent in one transaction after any applicable discounts and exclusions set out below (“Qualifying Spend”) at any Coles Supermarket store or Coles Online between 00:01am AEDT 27 October 2021 to 11.59pm AEDT 1 February 2022 (“Campaign Period”), Coles will provide customers with one Credit, provided the customer is a Flybuys member and has scanned their Flybuys card in store or linked their Flybuys member number online at the time of purchase. Excludes Coles Express, Coles Best Buys Online Exclusive, eBay and UberEats purchases. While stocks last.

2.2         The Credit is a digital voucher that is allocated to the customer’s Flybuys account on a Qualifying Spend and can be accumulated over the Campaign Period to redeem for participating MasterChef products (“Products”), provided the customer has accumulated enough Credits to redeem Products as set out in the product listing in clause 3.2.

2.3         The total number of Credits a customer has earned in a transaction, and in total from all Qualifying Spends during the Campaign Period, can be found at the bottom of each Coles Supermarket store receipt when a Qualifying Spend occurs in that transaction. The total number of Credits earned and redeemed to date can also be found in the Member’s section on flybuys.com.au/masterchefknives and on the Flybuys mobile application.

2.4         This Campaign is only available to current Flybuys members or new Flybuys members who join during the Campaign Period. Credits are automatically applied to the Flybuys members household account once the Qualifying Spend amount has been reached. Standard Flybuys terms and conditions apply and are available at www.flybuys.com.au 

1.5         The Qualifying Spend is calculated after applying all savings and discounts and excludes the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, liquor, eBay, UberEats, tobacco and tobacco related product purchases. Other products may also be excluded at Coles’ discretion during the Campaign Period.

2.6         Qualifying Coles Online orders must be ordered from 27 October 2021 and delivered by 1 February 2022. The Coles Online service fee is excluded when calculating whether the customer has met the Qualifying Spend. Not available for Unattended Delivery, Partner Delivery and Click&Collect Lockers, nationally. Credits will only be available during the Campaign Period or while stocks last of Products. Coles accepts no liability if products become unavailable.

2.7         Coles may decide at its absolute discretion to extend or otherwise amend the Campaign Period.

2.8         Coles may from time to time at its discretion offer bonus credits (“Bonus Credits”).  One Bonus Credit will be awarded when a customer spends $20 in one transaction and also purchases one or more products from a participating brand or product range. A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies. A full list of participating products can be found in clause 9 of this document. Coles will communicate in store and/or externally if, how and when Bonus Credits will be provided.

2.9         Five Bonus Credits will be awarded when a new Flybuys member registers and verifies their email address during the Campaign Period (from 27 October 2021 to 1 February 2022). Offer available once per Flybuys account. Bonus credits will take up to two weeks to be credited after completed registration. Standard Flybuys Terms & Conditions apply and are available at flybuys.com.au

3. Redeeming MasterChef knives credits

3.1         Flybuys customers may redeem Credits for Products from 27 October 2021 to 15 February 2022 in store at Coles Supermarkets or from 3 November 2021 to 15 February 2022 on Coles Online (“Redemption Period”), provided they have enough Credits in their account to redeem as per the product listing in clause 3.2, and while stocks last.

3.2                The following MasterChef products are available to be redeemed during the Redemption Period for Credits, purchased at full price or purchased half pay (see clause 3.8 for more details) at any Coles Supermarket store or on Coles Online (shop.coles.com.au), while stocks last:

3.3         Only the Products listed in clause 3.2 are eligible to be redeemed for Credits.

3.4         Rainchecks will not be provided during the Campaign Period or Redemption Period.

3.5         Credits can only be redeemed for Products while stocks last.

3.6         Products will only be redeemable in a Coles Supermarket store or on Coles Online.

3.7         Products can be purchased during the Campaign Period at the retail price as indicated in store or on Coles Onlineat the customer’s choice if the customer does not have sufficient Credits to redeem Products, or if the customer is not a Flybuys member.

3.8                Products can also be purchased/redeemed via a half pay initiative. If the customer has half the amount of required Credits, the customer will have the option to ‘half pay’. This requires redeeming using 50% of the required Credits and will also require the customer to pay 50% of the Products retail price. The payment component can be completed using cash, EFTPOS and gift cards at any Coles Supermarket store or via Flypay, Debit or Credit card on Coles Online.

3.9                To redeem any Credits in store, customers must visit a Coles Supermarket store and select the Products they wish to redeem/purchase from the merchandise stand displayed. Customers are then required to take their Products through a checkout where they can scan the Products along with their Flybuys card. If enough Credits have been accumulated, the customer will be given the option to redeem the Products for the Credits. If the customer has half the amount of required credits, the customer will have the option to ‘half pay’ and will then be required to pay 50% of the Products retail price and use 50% of the amount of required Credits. If there are not enough Credits, the customer still has the option of purchasing the Products at the retail price displayed. Customers do not have the option of choosing to half pay if they have the full amount of Credits required to redeem the Product for free. If the customer has enough Credits to redeem more than one item of MasterChef Products in store, the customer must scan the Products and their Flybuys card. They will then be asked whether they would like to redeem these Products using Credits. The customer will then receive the first item of knives for free and the second item for free (if enough Credits) or will qualify for half pay and will need to redeem using 50% of the Credits and pay the 50% of the retail price.

3.10            To redeem any Credits on Coles Online, customers must sign up or log in to their Coles Online account and select the Products they wish to redeem/purchase and add them to their trolley along with other items if required to qualify the minimum order value of $50. Customers are then required to click ‘Proceed to check out’ whereby their account will be checked to ensure their Flybuys account is linked to their Coles Online  account. Once their flybuys card is linked, the customer will be prompted on screen to ‘Redeem’ their Credits or ‘Skip offer’ if they do not wish to redeem their Credits. The customer’s order confirmation screen will display their order total including their redeemed Products at retail price without the credit deduction. If customers choose to ‘redeem’ their Credits and has enough Credits for half Credits and ‘half pay’ or full Credits for an item, their Credits will be deducted when Products are packed and invoiced. Credits will be applied to the most expensive knife first to maximise the amount of credits used. If customers choose to ‘Redeem’ credits and they do not have any credits in their account when their order is packed and invoiced, they will be charged in full for the Products.

3.11      In New South Wales, South Australia, and Australian Capital Territory, some Products may only be redeemed or purchased by customers over the age of 16 years old. In Victoria, some Products may only be redeemed or purchased by customers over the age of 18 years old. Coles Team Members may request for the customer to present an acceptable form of personal identification (ID) and proof of age as per state-specific legislation, and may refuse redemptions or purchases of Products if they have any doubt about the customer’s age. Coles Team Members are required to refuse redemptions or purchases of Products if they suspect the redemption or purchase of Products is for a person under the legal age. In addition, on shop.coles.com.au, the customer will be prompted to enter in their date of birth for proof of age during their checkout process, nationally.

4. Liability

4.1         Certain legislation may imply warranties or conditions or impose other obligations including statutory consumer guarantees which cannot be excluded, restricted or modified except to a limited extent. To the extent permitted by law, Coles excludes all guarantees, warranties, conditions or other terms that apply under or are implied by statute, common law or trade customer or usage except as set out in these terms and conditions.

4.2         If in the conduct of this Campaign, Coles is liable for a breach of any guarantee, warranty, condition or other term that applies under the Competition and Consumer Act 2010 (Cth.) or is implied by any other Commonwealth, State or Territory law that cannot be excluded, Coles’ liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit provided.

4.3         Coles, its associated agencies, companies and third parties associated with this Campaign will not be liable for any loss (including, without limitation, indirect, special or consequential loss, loss of opportunity, or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Campaign or accepting or using any benefit, except for any liability which cannot be excluded by law (in which case the liability is limited to the minimum allowable by law). Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

4.4         As a condition of accepting the Credits participating in the Campaign on behalf of a recipient or customer under the age of 18 years old, the recipient’s or customer’s parent or guardian accepts these terms and conditions.

5. Intellectual Property rights and websites

5.1         The material contained on the site coles.com.au/masterchefknives and flybuys.com.au/masterchefknives (“Campaign Websites”) is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Campaign Websites, or create any other material using material on the Campaign Website, without obtaining the prior written consent of Coles.

5.2         Trade marks (whether registered or unregistered) and logos used on the Campaign Websites must not be used or modified in any way without obtaining the prior written consent of Coles.

5.3         The Campaign Websites and Products, technology and processes contained on them may be the subject of other intellectual property rights owned by Coles or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these terms. Your use of the Campaign Websites must not in any way infringe the intellectual property rights of any person.

5.4         The Campaign Websites may contain links to, or from, websites of third parties (“External Sites”). Coles is not required to maintain or update the links. Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by Coles of the owners or operators of the External Sites, or for any information, products or services referred to on the External Sites unless expressly indicated on the Campaign Websites. Coles does not make any warranties and accepts no liability in relation to material contained on External Sites.

6. Privacy Policy

6.1         Coles treats compliance with the Privacy Act 1988 (“Act”) and the Australian Privacy Principles very seriously and is committed to handling the personal information we collect in accordance with our privacy policy and the requirements of the Act.

6.2         To the extent that Coles is collecting or accessing any personal information as part of this Campaign, Coles may use such information including personal information that a cardholder of a registered Flybuys card (“Cardholder”) has provided to it for the purpose of running the Campaign, and also in advertisements, publications, media statements and other Campaign material associated with this Campaign. Coles may disclose the information for those purposes to its related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) which Coles engages for that purpose.

6.3         A copy of the Coles privacy policy can be viewed at https://www.coles.com.au/privacy. To request access to, or to update, personal information Coles holds about Cardholders, please visit the Coles Privacy Policy (www.coles.com.au/privacy), which outlines how queries regarding privacy can be directed to Coles Customer Care via email, phone, and post.

7. Media

7.1         By participating in the Campaign, participants consent to Coles using the participant’s name, locality, number of Credits redeemed, and/or Products redeemed in any media (including but not limited to TV, radio, catalogue and digital catalogue, press and point of sale) without compensation for the purposes of publicising and marketing the Campaign.

8. General

8.1         These terms and conditions are governed by the laws of Victoria in Australia, and any dispute in relation to these terms and conditions or your access or use of the Campaign Websites will be the exclusive jurisdiction of the Courts of Victoria.

8.2         Coles may vary these terms and conditions at any time, and by accepting a Credit you consent to any variations. Coles will not notify of these variations and it is your responsibility to regularly check these terms and conditions for any variations.

8.3         Any failure by Coles to act or enforce these terms and conditions immediately will not be considered a waiver of Coles’ right to take any such action.

8.4         If any of these terms and conditions are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and conditions and the amended terms and conditions will remain in force.

8.5         Each provision of these terms and conditions is severable. The terms and conditions remain enforceable even if individual clauses are removed or deemed unenforceable.

9. Participating Brands or Product Ranges

9.1         One Bonus Credit will be awarded when a customer scans or enters their Flybuys card, spends the Qualifying Spend in one transaction, and purchases one or more products from a participating brand or product range indicated below between 27 October 2021 and 1 February 2022. Excludes Coles Express, Coles Best Buys Online Exclusive, eBay and UberEats purchases.  A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies.

9.2         Two Bonus Credits will be awarded when a customer enters their Flybuys card, spends the Qualifying Spend in one transaction, and purchases one or more products from a participating brand or product range indicated below during the Coles Online “Double Credit promotion” between 10 November 2021 to 16 November 2021 on Coles Online. Excludes Coles Best Buys Online Exclusive purchases.  A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies.