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Contact Us

Choose the area that best matches your enquiry:

Abandoned Trolleys Call 1800 876 553
Baby and Toddler Club

Call 1800 645 000

Catalogue Provide feedback in feedback form below.
Coles Credit Cards

Call 1300 306 397

Coles Gift Cards

Customer response 1300 304 990

Corporate gift cards 1300 725 159

Coles Insurance

Car Insurance 1300 265 374

Home Insurance 1300 265 374

Life Insurance 1300 880 095

Community and charity
  • Visit our site

Download application for support (PDF, 81KB)


Call 13 11 16

In-store Feedback * You are required to have a receipt from your shop
Material Safety Data Sheets (MSDS)
Mix clothing

Call 1800 785 687

National switchboard

(team members & departments)

(03) 9829 5111

Mon–Fri 8am–5pm (AEST)

Online Shopping Call 1800 455 400
Store locations and hours
Supplier Enquiry

Suppliers, visit our Coles Supplier site

Coles Customer Care

Call 1800 061 562

Mon–Fri 8:30am–6pm (AEST)

Saturday 8am–4:30pm (AEST)

Write to us at Customer Care

PO Box 480

Glen Iris VIC 3146


If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service

2. Provide the NRS with the Coles number you wish to call

For more information, visit

National Relay Service Logo

Or use this feedback form:

*Denotes a field is mandatory, all other fields are optional. Coles will never sell or use your information for spam.

Please Note: If your matter relates to an urgent product quality issue, please contact Customer Care during business hours on 1800 061 562.

By submitting your feedback, you are agreeing to the Coles Privacy Statement. If you are providing personal information about another individual you must ensure they also agree. If you do not agree, please contact Coles Customer Care on 1800 061 562