Carry to car service
Our team members are on hand in every Coles store to help carry your groceries if you need. Please ask for assistance at the Customer Service Desk.
Cash on delivery
Cash on Delivery service is available in some stores for our elderly and disabled customers. Customers can phone or fax through their order. Please contact your local store about our delivery costs and availability, as this will vary from store to store.
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Choice of payment methods
To make paying at the checkout as easy as possible we gladly accept:
- Coles MasterCard
- Coles Group Card
- Credit cards include Visa, Master Card, Diners Club and American Express
- Coles and Coles Group & Myer Gift Cards
- Selected shopping centre vouchers
- Traveller’s and Personal Cheques (provided with valid identification)
Individuals and companies can apply for a customer account at their local store. Once approved, you can buy all your groceries on credit just by using your customer account. Eligibility and creditworthiness conditions apply.
Coles Customer Account-holders enjoy:
- Flexibility of shopping at any Coles store
- Ability to monitor and control expenses
- Up to 45 days payment free
For more information, or to apply for a Customer Account, please ask for assistance at the Customer Service Desk of your local store, call our Customer Care Centre on 1300 366 109 or visit www.colescustomeraccount.com.au
Facilities for our elderly and disabled customers
To make shopping at Coles easier for everyone, we have special wheelchair and mobility trolleys as well as electronic trolleys (mart carts) in most of our stores. We also have wheelchair access and wider aisles.
For more information, please ask for assistance at the Customer Service Desk or call your local store.
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Parcel pick up
Pick up your groceries at your convenience.
For more information or availability, chat to our team at the Customer Service Desk.
Refunds, returns and exchanges
If you’re not happy with something you’ve bought or you’ve simply picked up the wrong item, please ask for assistance from our Customer Service Desk team.
On our Coles branded products our promise is to provide you with high quality products to enjoy every day. If you are not 100% satisfied, let us know and we’ll happily give you a full refund or replacement - that’s a guarantee you can count on.
Most stores have a selection of specialty trolleys available for your convenience. These include baby capsule, twin and twin toddler trolleys as well as trolleys for those with limited mobility. If these trolleys are not available, please speak to the team at the Customer Service Desk. Please note that some of our smaller CBD stores cannot accommodate all trolleys.