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Helping you shop

From specially designed trolleys to home delivery, we’re making it easier for everyone to shop at Coles.


Carry to car service

Our team members are on hand in every Coles store to help carry your groceries if you need. Please ask for assistance at the Customer Service Desk.

Choice of payment methods

To make paying at the checkout as easy as possible we gladly accept:

  • Cash
  • Coles MasterCard
  • Coles Group Card
  • Credit cards include Visa, Master Card, Diners Club and American Express
  • Coles and Coles Group & Myer Gift Cards
  • Selected shopping centre vouchers
  • Traveller’s and Personal Cheques (provided with valid identification)

Customer accounts

Individuals and companies can apply for a customer account at their local store. Once approved, you can buy all your groceries on credit just by using your customer account.  Eligibility and creditworthiness conditions apply.

Coles Customer Account-holders enjoy:

  • Flexibility of shopping at any Coles store
  • Ability to monitor and control expenses
  • Up to 45 days payment free

For more information, or to apply for a Customer Account, please ask for assistance at the Customer Service Desk of your local store, call our Customer Care Centre on 1300 366 109 or visit 

Facilities for our elderly and disabled customers

To make shopping at Coles easier for everyone, we have special wheelchair/mobility trolleys in most of our stores. We also have wheelchair access and wider aisles.

For more information, please ask for assistance at the Customer Service Desk or call your local store.

Find your nearest store

Parcel pick up

Pick up your groceries at your convenience.

For more information or availability, chat to our team at the Customer Service Desk.

Refunds, returns and exchanges

If you’re not happy with something you’ve bought or you’ve simply picked up the wrong item, please ask for assistance from our Customer Service Desk team.

On our Coles branded products our promise is to provide you with high quality products to enjoy every day. If you are not 100% satisfied, let us know and we’ll happily give you a full refund or replacement - that’s a guarantee you can count on.

Specialty trolleys

Most stores have a selection of specialty trolleys available for your convenience. These include baby capsule, twin and twin toddler trolleys as well as trolleys for those with limited mobility. If these trolleys are not available, please speak to the team at the Customer Service Desk. Please note that some of our smaller CBD stores cannot accommodate all trolleys.

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