Yes, you can still sign up to flypay without a flybuys account.

There are no fees or charges to use flypay. You may, however, incur standard messaging fees if your mobile phone carrier charges you for text messages, because flypay will text you a unique code when you register and update your account.

• Add items to your shopping bag and checkout.
• At checkout, select flypay as your payment method.
• Log in using your flypay details or register if you are new to flypay. You may add your flybuys number as part of the sign-up process.
• Submit your details.

See flybuys.com.au for details on eligible flybuys partners and which transactions qualify for points.

You can load all credit, debit and prepaid cards from Mastercard, Visa and American Express into flypay.

Create your account by visiting https://www.flypay.com.au/registration or follow the prompts to sign-up after you select to pay with flypay at checkout.

flypay is fast, convenient and safe, as well as rewarding, since you can collect flybuys points on all qualifying transactions.

Yes. We hold personal information electronically and in hard copy, at our own facilities and with the assistance of our service providers. We implement a range of measures, including people, process, and technology controls to protect the security of your personal information. Examples of these measures include:

Access to personal information is controlled through access and identity management systems;

Team members are bound by internal confidentiality and information security policies that require them to keep personal information secure at all times;

Protecting personal information in accordance with the Office of the Information Commissioner’s Guide to Securing Personal Information; and,

Maintaining an ongoing security program where we invest continually in cyber security.

Our security controls are continually reviewed to protect your personal information appropriately.

In accordance with our “Try It. Love it. Or Your Money Back.” guarantee, we encourage our customers to return the product, empty packaging or receipt of any Coles product they weren’t happy with, for a refund or replacement. This guarantee also applies to fresh produce and Delicatessen items.

Please return to your local store with your receipt and the product if possible and our friendly team will assist you at the Customer Service Desk.

Unfortunately, from time to time we are not able to secure all items in your order. If this occurs, a refund will be processed and flypay will be advised.

Yes. Just add your flybuys number to your flypay account to collect points on all qualifying purchases.

flypay is an online payment service and is not available for in-store purchases.

Please note that flypay is not a service provided by Coles Group. It is a facility provided by flypay. To find out more about flypay, visit https://www.flypay.com.au/.