Terms and Conditions

KitchenAid Ovenware 2022 Campaign - Terms & Conditions 

 

1. General

1.1       The KitchenAid Ovenware 2022 campaign (“Campaign”) is owned and managed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708 (“Coles”), whose main office is at 800 Toorak Rd, Hawthorn East, Vic, 3123.

1.2       Participation in the Campaign is governed by these terms and conditions.  Any person not complying with these terms and conditions is ineligible to participate in the Campaign. Acceptance of an Ovenware digital credit (“Credit”) and participation in this Campaign is deemed acceptance of these terms and conditions.

 

2. KitchenAid Ovenware credit participation

2.1       For every $20 spent in one transaction after any applicable discounts and exclusions set out below (“Qualifying Spend”) at any Coles Supermarket store or on Coles Online between 00:01am AEDT 2nd March 2022 11.59pm AEST 7th June 2022  (“Campaign Period”), Coles will provide customers with one Credit, provided the customer is a Flybuys member and has scanned their Flybuys card in store or entered their Flybuys member number online at the time of purchase. Excludes Coles Express, Coles Best Buys Online Exclusive, eBay and UberEats purchases. The offer is available while stocks last only. For information on credit redemption refer to Clause 3.1.

2.2       The Credit is a digital voucher that is allocated to the customer’s Flybuys account on a Qualifying Spend and can be accumulated over the Campaign Period to redeem for KitchenAid Ovenware products (“Products”), provided the customer has accumulated enough Credits to redeem KitchenAid Ovenware as set out in the product listing in clause 3.2 below.

2.3       The total number of Credits a customer has earned in a transaction, and in total from all Qualifying Spends during the Campaign Period, can be found at the bottom of each Coles Supermarket store receipt and the Coles Online invoice when a Qualifying Spend occurs in that transaction. The total number of Credits earned and redeemed to date can also be found in the Flybuys member’s section on  www.flybuys.com.au/kitchenaid and on the Flybuys mobile application.

2.4       This Campaign is only available to current Flybuys members or new Flybuys members who join during the Campaign Period. Credits are automatically applied to the Flybuys members household account once the Qualifying Spend amount has been reached. Standard Flybuys terms and conditions apply and are available at www.flybuys.com.au.   

2.5       The Qualifying Spend is calculated after applying all savings and discounts and excludes the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, liquor, eBay, UberEats, tobacco and tobacco related product purchases. Other products may also be excluded at Coles’ discretion during the Campaign Period.

2.6       Qualifying Coles Online orders must be ordered from 2nd March 2022 and delivered by 7th June 2022. The Coles Online service fee is excluded when calculating whether the customer has met the Qualifying Spend. Credits will only be available during the Campaign Period or while stocks last of Products.

2.7       Credits will only be available to be earned during the Campaign Period or until such time as there is no stock remaining of the KitchenAid Ovenware (whichever is earlier). Coles accepts no liability if KitchenAid Ovenware becomes unavailable, for whatever reason.

2.8       Coles, at their absolute discretion, reserves the right to make the Campaign and the ability to earn Credits available to any person (or group of persons) prior to the Campaign Period commencing.

2.9       In addition to clause 2.8 above, Coles may decide at its absolute discretion to extend or otherwise amend the Campaign Period.

2.10     Coles may from time to time at its discretion offer bonus credits (“Bonus Credits”).  One Bonus Credit will be awarded when a customer spends $20 in one transaction and also purchases one or more products from a participating brand or product range. A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies. A full list of participating products can be found in clause 9 of this document. Coles will communicate in store and/or externally if, how and when Bonus Credits will be provided.

2.11     Five Bonus Credits will be awarded when a new member registers for Flybuys and verifies their email address during the Campaign Period (from 2nd March 2022 to 31st May 2022). Offer available once per Flybuys account. Bonus credits will take up to two weeks to be credited after completed registration. Standard Flybuys Terms & Conditions apply and are available at flybuys.com.au . 

2.12        Double Credits will be awarded for Coles Plus members for online orders placed during the following weekends: 19th March to 20th March 2022, 23rd April to 24th April 2022. This Promotion is only available to current Coles Plus members or new Coles Plus members who join during the Campaign Period and have entered their Flybuys member number online at the time of purchase and has met the Qualifying Spend in one transaction. Credits are automatically applied to the Coles Plus members' Flybuys household account once the Qualifying Spend amount has been reached. Customers can join Coles Plus at shop.coles.com.au. Standard terms and conditions apply. Excludes Coles Express, Coles Best Buys Online Exclusive, eBay and UberEats purchases. 

2.13               Double Credits will be awarded when a customer enters their Flybuys card online, spends the Qualifying Spend in one transaction between 27th April 2022 to 3rd May 2022 on Coles Online. Excludes Coles Best Buys Online Exclusive purchases.  A maximum limit of two Bonus Credits per participating brand or product range, per transaction applies during the “Double Credit promotion”. E.g. Spend $20 in one transaction (after exclusions) and also purchase a participating brand/product and you will receive 2 standard KitchenAid Ovenware credit & 2 bonus credits during the “Double Credit Promotion”.

2.14        Triple Credits will be awarded for purchases of NewsCorp products listed in the table below during the following weekends: 26th March to 27th March 2022, provided the customer is a Flybuys member and has scanned their Flybuys card in store at the time of purchase. A maximum of 3 credits per Flybuys household account per day applies.

Participating Brands or Product Range at Coles Supermarkets  

Herald Sun

Sunday Herald Sun

The Daily Telegraph

The Sunday Telegraph

The Courier Mail

The Sunday Mail

The Advertiser

Mercury

NT News

Gold Coast Bulletin

Cairns Post

Townsville Bulletin

Weekend Advertiser

The Weekend Australian

Toowoomba Chronicle

Sunshine Coast Daily

The West Australian

3. Redeeming KitchenAid ovenware credits

3.1       Flybuys customers may redeem Credits for KitchenAid Ovenware at any Coles Supermarket Store or Coles Online from 2nd March 2022 to 21st June 2022 (“Redemption Period”), provided they have enough Credits in their account to redeem as per the product listing in clause 3.2, and while stocks last.

3.2             The following KitchenAid Ovenware products are available to be redeemed during the Redemption Period for Credits, purchased at full price or purchased with half pay (see clause 3.8 for more details) at any Coles Supermarket store or Coles Online, while stocks last:

Product

FREE
Redeem with Credits

Half Pay Option (Half Credits + Half Full Retail)

PAY
Retail Price

KitchenAid Mini-Cocotte 10cm

26 credits

13 credits + $13

$26

KitchenAid Bowl with Lid

36 credits

18 credits + $18

$36

KitchenAid Baker Small with Lid

40 credits

20 credits + $20

$40

KitchenAid Pie Dish

50 credits

25 credits + $25

$50

KitchenAid Baker Medium with Lid

60 credits

30 credits + $30

$60

KitchenAid Baker Large with Lid

80 credits

40 credits + $40

$80

KitchenAid Black Cast Iron Casserole 22cm | 3,3L

150 credits

75 credits + $100

$200

3.3       Only the KitchenAid Ovenware listed in clause 3.2 are eligible to be redeemed for Credits, to the exclusion of all other Ovenware sold at Coles.

3.4       Rainchecks will not be provided during the Campaign Period or Redemption Period.

3.5       Credits can only be redeemed for KitchenAid Ovenware while stocks last.

3.6       Products will only be redeemable in a Coles Supermarket store, on Coles Online and via the Coles App.

3.7       Products can be purchased during the Campaign Period at the retail price as indicated in store or on Coles Online at the customer’s choice if the customer does not have sufficient Credits to redeem Products, or if the customer is not a Flybuys member.

3.8             Products can also be purchased/redeemed via a half pay initiative. If the customer has half the amount of required Credits, the customer will have the option to ‘half pay’. This requires redeeming using 50% of the required Credits and will also require the customer to pay 50% of the Products retail price. The payment component can be completed using cash, EFTPOS and gift cards at any Coles Supermarket store or via Flypay, Debit or Credit card on Coles Online or via the Coles App.

3.9             To redeem any Credits in store, customers must visit a Coles Supermarket store and select the Products they wish to redeem/purchase from the merchandise stand displayed. Customers are then required to take their Products through a checkout where they can scan the Products along with their Flybuys card. If enough Credits have been accumulated, the customer will be given the option to redeem the Products for the Credits. If the customer has half the amount of required credits, the customer will have the option to ‘half pay’ and will then be required to pay 50% of the Products retail price and use 50% of the amount of required Credits. If there are not enough Credits, the customer still has the option of purchasing the Products at the retail price displayed. Customers do not have the option of choosing to half pay if they have the full amount of Credits required to redeem the Product for free. If the customer has enough Credits to redeem more than one item of KitchenAid Ovenware Products in store, the customer must scan the Products and their Flybuys card. They will then be asked whether they would like to redeem these Products using Credits. The customer will then receive the first item of ovenware for free and the second item for free (if enough Credits) or will qualify for half pay and will need to redeem using 50% of the Credits and pay the 50% of the retail price.

3.10          To redeem any Credits on Coles Online, customers must sign up or log in to their Coles Online account and select the Products they wish to redeem/purchase and add them to their trolley along with other items if required to qualify the minimum order value of $50. Customers are then required to check out their trolley whereby their account will be checked to ensure their Flybuys account is linked to their Coles Online account. Once their Flybuys card is linked, the customer will be prompted to ‘Redeem credits’ or ‘Skip offer’ if they do not wish to redeem their credits. The customer’s order confirmation screen will display their order total including their redeemed products at retail price without the credit deduction. If customers choose to ‘Redeem credits’ and has enough credits for half credits and ‘half pay’ or full credits for an item, their credits will be deducted when products are packed and invoiced. Credits will be applied to the most expensive ovenware first to maximise the amount of credits used. If customers choose to ‘Redeem credits’ and they do not have any credits in their account when their order is packed and invoiced, they will be charged in full for the products.

4. Liability

4.1       Certain legislation may imply warranties or conditions or impose other obligations including statutory consumer guarantees which cannot be excluded, restricted or modified except to a limited extent. To the extent permitted by law, Coles excludes all guarantees, warranties, conditions or other terms that apply under or are implied by statute, common law or trade customer or usage except as set out in these terms and conditions.

4.2       If in the conduct of this Campaign, Coles is liable for a breach of any guarantee, warranty, condition or other term that applies under the Competition and Consumer Act 2010 (Cth.) or is implied by any other Commonwealth, State or Territory law that cannot be excluded, Coles’ liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit provided.

4.3       Coles, its associated agencies, companies and third parties associated with this Campaign will not be liable for any loss (including, without limitation, indirect, special or consequential loss, loss of opportunity, or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Campaign or accepting or using any benefit, except for any liability which cannot be excluded by law (in which case the liability is limited to the minimum allowable by law). Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

4.4       As a condition of accepting the Credits participating in the Campaign on behalf of a recipient or customer under the age of 18 years old, the recipient’s or customer’s parent or guardian accepts these terms and conditions.

5. Intellectual Property rights and websites

5.1       The material contained on the site coles.com.au/kitchenaid and flybuys.com.au/kitchenaid (“Campaign Websites”) is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Campaign Website, or create any other material using material on the Campaign Website, without obtaining the prior written consent of Coles.

5.2       Trade marks (whether registered or unregistered) and logos used on the Campaign Website must not be used or modified in any way without obtaining the prior written consent of Coles.

5.3       The Campaign Websites and Products, technology and processes contained on them may be the subject of other intellectual property rights owned by Coles or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these terms. Your use of the Campaign Websites must not in any way infringe the intellectual property rights of any person.

5.4       The Campaign Websites may contain links to, or from, websites of third parties (“External Sites”). Coles is not required to maintain or update the links. Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by Coles of the owners or operators of the External Sites, or for any information, products or services referred to on the External Sites unless expressly indicated on the Campaign Websites. Coles does not make any warranties and accepts no liability in relation to material contained on External Sites.

6. Privacy Policy

6.1      Coles treats compliance with the Privacy Act 1988 (“Act”) and the Australian Privacy Principles very seriously and is committed to handling the personal information we collect in accordance with our privacy policy and the requirements of the Act.

6.2       To the extent that Coles is collecting or accessing any personal information as part of this Campaign, Coles may use such information including personal information that a cardholder of a registered Flybuys card (“Cardholder”) has provided to it for the purpose of running the Campaign, and also in advertisements, publications, media statements and other Campaign material associated with this Campaign. Coles may disclose the information for those purposes to its related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) which Coles engages for that purpose.

6.3       A copy of the Coles privacy policy can be viewed at https://www.coles.com.au/privacy. To request access to, or to update, personal information Coles holds about Cardholders can go to Coles Privacy Policy (www.coles.com.au/privacy), which outlines how queries regarding privacy can be directed to Coles Customer Care via email, phone, and post.

7. Media

7.1       By participating in the Campaign, participants consent to Coles using the participant’s name, locality, number of Credits redeemed, and/or KitchenAid Ovenware redeemed in any media (including but not limited to TV, radio, catalogue and digital catalogue, press and point of sale) without compensation for the purposes of publicising and marketing the Campaign.

8. General

8.1       These terms and conditions are governed by the laws of Victoria in Australia, and any dispute in relation to these terms and conditions or your access or use of the Campaign Websites will be the exclusive jurisdiction of the Courts of Victoria.

8.2       Coles may vary these terms and conditions at any time, and by accepting a Credit you consent to any variations. Coles will not notify you of these variations and it is your responsibility to regularly check these terms and conditions for any variations.

8.3       Any failure by Coles to act or enforce these terms and conditions immediately will not be considered a waiver of Coles’ right to take any such action.

8.4       If any of these terms and conditions are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and conditions and the amended terms and conditions will remain in force.

8.5       Each provision of these terms and conditions is severable. The terms and conditions remain enforceable even if individual clauses are removed or deemed unenforceable.

9. Participating Brand or Product Ranges

9.1    One Bonus Credit will be awarded when a customer scans or enters their Flybuys card, spends the Qualifying Spend in one transaction, and purchases one or more products from a participating brand or product range indicated below between 2nd March 2022 and 7th June 2022. Excludes Coles Express, Coles Best Buys Online Exclusive, eBay and UberEats purchases.  A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies.

 

9.2     Double Bonus Credits will be awarded when a customer enters their Flybuys card online, spends the Qualifying Spend in one transaction, and purchases one or more products from a participating brand or product range indicated below during the Coles Online “Double Credit promotion” between 23 March 2022 to 29 March 2022 on Coles Online. Excludes Coles Best Buys Online Exclusive purchases.  A maximum limit of two Bonus Credits per participating brand or product range, per transaction applies during the “Double Credit promotion”. E.g. Spend $20 in one transaction (after exclusions) and also purchase a participating brand/product and you will receive 1 standard KitchenAid Ovenware credit & 2 bonus credits during the “Double Credit Promotion”. 

Participating Brands or Product Range at Coles Supermarkets

Air Wick & Botanica

Arnott’s Jatz (excluding VIC/TAS)

Arnott’s Jatz Clix (National)

Arnott's Savoy (VIC/TAS only)

Bega Cheese

Bega Peanut Butter

Betty Crocker

Bref

Chobani

Coles Asia

Colgate

Continental Soups, Pasta, Potato, Rice or Risotto ranges1

Cucina Matese

Dynamo

Finish

Gillette or Gillette Venus

La Espanola

Leggos

Maggi

Milo2

Natural Chip Co.

Natures Goodness

Nescafe

Nestle Baking

Nivea

Old El Paso

Pauls Custard

Philadelphia

Primo Bacon

Purina ONE

Rexona

Schmackos

Sirena

Starbucks

TREsemme

U by Kotex

Uncle Toby's

Up&Go

Wellness Road

 

1excludes Stocks & Recipe Bases

 2excludes chilled & frozen

Coles KitchenAid Ovenware Competition

 

General

1.                   The competition is a game of chance and is authorised under the permits.

2.                   The material used to market and promote the competition forms part of the competition terms.  If there is an inconsistency between the material used to market and promote the competition and the competition terms, the competition terms prevail. 

Eligibility to enter

3.                   During the promotional period, anyone may enter the competition, provided that they are:

    (a)  over 18 years of age

    (b)  a resident of Australia

    (c)  a valid current Flybuys member or new Flybuys member who joins during the Promotional Period (to be a valid Flybuys member the Flybuys member account must include the member’s first and last name, a postal address, an email address and a contact phone number current at time of draw and prize distribution); and

    (d) not an employee or immediate family member of the Promoter or Flybuys or an agent of the promoter, who is directly associated and connected with the organisation of this competition.

Entering

4.                   By entering the competition, entrants accept the competition terms.

5.                   To receive an automatic entry (or entries) in the prize draw entrants must do one or more of the following actions:

    a)  Spend $20 instore or on Coles Online (02/03/2022 to 07/06/2022)

Entrants will receive an automatic entry (or entries) in the prize draw when they spend $20 or more in one transaction after any applicable discounts and exclusions set out below in paragraph 7 (Qualifying Spend) at any Coles store or on Coles Online (excludes Coles Express) between 12:01am (AEDT) on 02/03/2022 and 11:59pm (AEST) on 07/06/2022 (Competition Period) and scan their Flybuys card in-store or enter their Flybuys card number Coles Online at time of purchase to receive 1 KitchenAid Ovenware credit and 1 entry into the draw. Entrants will receive 1 entry into the draw for every 1 KitchenAid Ovenware credit collected. Multiple entries within a single shop are permitted eg. spend $60 in one transaction (after exclusions) and receive 3 KitchenAid Ovenware credits and 3 entries into the draw. Coles Online orders must be delivered or collected during the promotional period to qualify.

    b) Spend $20 instore or on Coles Online and purchase a participating product (02/03/2022 to 07/06/2022)

Entrants will automatically receive a bonus entry (or entries) in the prize draw when they fulfil the entry criteria detailed in 5(a) above and in the same transaction purchase a participating product from a participating brand or product range (participating products are marked in-store and participating brands and product ranges are listed below in paragraph 6 and listed at www.coles.com.au/kitchenaidterms). A limit of one bonus entry per participating brand or product range, per transaction applies. The Promoter reserves the right to add or remove participating products during the competition period. Bonus entries earned by purchasing participating products are awarded in addition to any entries earned by reaching the $20 spend threshold.

     c)  Spend $20 on Coles Online and purchase a participating product during the ‘Coles Online Double Credit’ Promotion (23/03/2022 to 29/03/2022)

Entrants will automatically receive double entries in the prize draw when they spend $20 or more in one transaction after any applicable discounts and exclusions set out below in paragraph 7 (Qualifying Spend) and purchase a participating product (participating products are marked in-store and participating brands and product ranges are listed below in paragraph 6 and listed at www.coles.com.au/kitchenaidterms) at Coles Online during the Coles Online ‘Double Credit’ promotion between 12:01am (AEDT) on 23/03/2022 and 11:59pm (AEST) on 29/03/2022 (Competition Period) and enter their Flybuys card number Coles Online at time of purchase. A maximum limit of one bonus entry per participating brand or product range, per transaction applies. The Promoter reserves the right to add or remove participating products during the competition period. Bonus entries earned by purchasing participating products are awarded in addition to any entries earned by reaching the $20 spend threshold. Coles Online orders must be delivered or collected during the promotional period to qualify.

    d) Spend $20 on Coles Online and purchase a participating product during the ‘Coles Plus’ Promotion (19-20/03/2022, 23-24/04/2022)

Coles Plus members will automatically receive double bonus entries in the prize draw when they spend $20 or more in one transaction after any applicable discounts and exclusions set out below in paragraph 7 (Qualifying Spend) and purchase a participating product (participating products are marked in-store and participating brands and product ranges are listed below in paragraph 6 and listed at www.coles.com.au/kitchenaidterms) on Coles Online during the Coles Plus ‘Double Credit’ promotion weekends between 12:01am (AEDT) on 19/03/2022 and 11:59pm (AEDT) on 20/03/2022, 12:01am (AEST) on 23/04/2022 and 11:59pm (AEST) on 24/04/2022, and 12:01am (AEST) on 21/05/2022 and 11:59pm (AEST) on 22/05/2022  (Competition Period) and enter their Flybuys card number on Coles Online at time of purchase. A maximum limit of one bonus entry per participating brand or product range, per transaction applies. The Promoter reserves the right to add or remove participating products during the competition period. Bonus entries earned by purchasing participating products are awarded in addition to any entries earned by reaching the $20 spend threshold. Coles Online orders must be delivered or collected during the promotional period to qualify

      e)  Purchase a Newscorp newspaper product during the ‘NewsCorp’ Promotion (26-27/03/2022)

Entrants will automatically receive three entries in the prize draw when they purchase a participating NewsCorp newspaper product (participating NewsCorp newspaper products are marked in-store and listed below in paragraph 6 and listed at www.coles.com.au/kitchenaidterms) at any Coles store (excludes Coles Express) during the ‘NewsCorp’ promotion weekends on 26/03/2022 to 27/03/2022 (Competition Period) and scan their Flybuys card number at time of purchase. Qualifying entries are limited to one NewsCorp newspaper product purchase per Flybuys household account per day. The Promoter reserves the right to add or remove participating products during the competition period.

f)      Spend $20 on Coles Online and purchase a participating product during the ‘Double Credit’ Promotion (27/4/22-03/05/2022)

Spend $20 on Coles Online and purchase a participating product during the ‘Coles Online Double Credit Promotion (27/4/22 – 3/5/22), Coles Online customers will automatically receive double bonus entries in the prize draw when they spend $20 or more in one transaction after any applicable discounts and exclusions set out below in paragraph 7 (Qualifying Spend) and purchase a participating product (participating products are marked in-store and participating brands and product ranges are listed below in paragraph 6 and listed at www.coles.com.au/kitchenaidterms) during the Coles Online ‘Double Credit’ 

5.                   Participating brands and product ranges are as follows:

 

Participating Brands and Product Ranges

Air Wick & Botanica

Arnott’s Jatz (excluding VIC/TAS)

Arnott’s Jatz Clix (National)

Arnott's Savoy (VIC/TAS only)

Bega Cheese

Bega Peanut Butter

Betty Crocker

Bref

Chobani

Coles Asia

Colgate

Continental Soups, Pasta, Potato, Rice or Risotto ranges1

Cucina Matese

Dynamo

Finish

Gillette or Gillette Venus

La Espanola

Leggos

Maggi

Milo2

Natural Chip Co.

Natures Goodness

Nescafe

Nestle Baking

Nivea

Old El Paso

Pauls Custard

Philadelphia

Primo Bacon

Purina ONE

Rexona

Schmackos

Sirena

Starbucks

TREsemme

U by Kotex

Uncle Toby's

Up&Go

Wellness Road

1excludes Stocks & Recipe Bases

2excludes chilled & frozen

NewsCorp Participating Products

Herald Sun

Sunday Herald Sun

The Daily Telegraph

The Sunday Telegraph

The Courier Mail

The Sunday Mail

The Advertiser

Mercury

NT News

Gold Coast Bulletin

Cairns Post

Townsville Bulletin

Weekend Advertiser

The Weekend Australian

Toowoomba Chronicle

Sunshine Coast Daily

The West Australian

 

7.                   The Qualifying Spend is calculated after applying all savings and discounts and excludes the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, liquor, eBay, UberEats, tobacco and tobacco related product purchases. Other products may also be excluded at Coles’ discretion during the Campaign Period.

8.                   You may enter as many times as you like, providing your purchase fulfils the entry criteria detailed in paragraph 5.

9.                   If, subsequent to a qualifying entry, you do not wish to participate in the competition you must advise the promoter by calling Coles Customer Care on 1800 061 562.

10.                   The promoter may disqualify any entrant who:

    (a) enters the competition without being eligible;

    (b) tampers with the entry process;

    (c) submits an entry that is not in accordance with the competition terms; or

    (d) in entering the competition, engages in conduct which is fraudulent, misleading, deceptive or damaging to the goodwill or reputation of the competition or the promoter.

11.                   Failure by the promoter to exercise its rights under paragraph 10 does not constitute a waiver of the promoter’s rights under paragraph 10. If the entrant’s contact details change, the entrant must notify the promoter.

Drawing winners

12.                   There will be 14 separate prize draws. The promoter will draw the winners from the pool of valid entries at the draw address based on the following schedule:

 

Draw Date

For Entries Received

Draw 1

13/04/2022

23/2/22 to 08/03/2022 inc

Draw 2

13/04/2022

09/03/2022 to 15/03/2022 inc

Draw 3

13/04/2022

16/03/2022 to 22/03/2022 inc

Draw 4

13/04/2022

23/03/2022 to 29/03/2022 inc

Draw 5

13/04/2022

30/03/2022 to 05/04/2022 inc

Draw 6

18/05/2022

06/04/2022 to 12/04/2022 inc

Draw 7

18/05/2022

13/04/2022 to 19/04/2022 inc

Draw 8

18/05/2022

20/04/2022 to 26/04/2022 inc

Draw 9

18/05/2022

27/04/2022 to 03/05/2022 inc

Draw 10

18/05/2022

04/05/2022 to 10/05/2022 inc

Draw 11

15/06/2022

11/05/2022 to 17/05/2022 inc

Draw 12

15/06/2022

18/05/2022 to 24/05/2022 inc

Draw 13

15/06/2022

25/05/2022 to 31/05/2022 inc

Draw 14

15/06/2022

01/06/2022 to 07/06/2022 inc

 

13.                   In each draw the first valid entry the promoter draws from each of VIC, TAS, NSW, ACT, SA, NT, WA and QLD will be declared the Winners, subject to the promoter’s rights under paragraph 10.

14.                   The promoter will notify the Winners by phone, email or mail within 10 days after the draw date. The Winners’ name and postcode will be posted on the website within 7 days after the draw date.

15.                   The awarding of prizes is restricted to one prize per entrant except for SA.

Awarding prizes

16.                   The promoter may request that the winners provide proof of identity, proof of age or proof of residency to the promoter’s reasonable satisfaction before awarding the prize. If upon request a winner does not provide proof of identity, proof of age or proof of residency to the promoter’s reasonable satisfaction within 3 months after being selected as a winner, then the relevant Winner may be deemed to have forfeited their entitlement to their prize. In those circumstances the promoter may redraw the prize in accordance with paragraph 20.

17.                   The winner must accept the prize within 3 months after being drawn as the winner.  If the winner does not accept the prize within 3 months after being drawn as the winner, the promoter may redraw the prize in accordance with paragraph 20.

18.                   In consideration of the promoter awarding the prize to the winner, the winner:

    (a) consents to the promoter, without royalty or any fees, using his or her name, likeness, image, voice and entry in any marketing and promotion of the competition, the promoter or the promoter’s business;

    (b) agrees to use the prize in accordance with the supplier’s specified conditions and requirements;

    (c) agrees that the prize is not transferable or exchangeable and cannot be taken as cash;

    (d) agrees to comply with all the conditions of use of the prize and the prize supplier’s requirements. It is the responsibility of the winner to confirm such conditions with the prize supplier or other relevant third parties

19.                   If the prize is unavailable, the promoter may substitute the prize with a substitute prize, provided that the substitute prize is of the same or similar value or specification as the prize subject to legislative approval.

Further draw

20.                   If for any reason, a prize has not been awarded within 3 months after the draw date the promoter may conduct a further draw from the pool of valid entries at 10:00am (AEST) on 16/09/2022 at Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193.

21.                   The first valid entry the promoter draws is the winner, subject to the promoter’s rights under paragraph 10.

22.                   The promoter will notify the further draw winner by phone, email or mail by 23/09/2022.

Force majeure

23.                  If there is a force majeure event which prevents or materially and adversely affects the promoter’s ability to market, promote and run the competition in accordance with the competition terms, the promoter may cancel, terminate, modify, suspend or postpone the competition, subject to State Licensing Authorities approval.

Liability

24.                The promoter is not liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including:

    (a) any late, lost, altered, damaged or misdirected entries or prize acceptance, including delays due to technical disruptions or network congestion;

    (b) any incorrect or inaccurate information caused by equipment or programming associated with or utilised in the competition;

    (c) any technical error, including any omission, interruption, deletion, defect, delay in operation or transmission or communications line, telephone, mobile or satellite network failure; and

    (d)  any theft, destruction, unauthorised access to or alteration of entries; and

    (e) any use of the prize or any tax liability incurred by the winner as a result of accepting the prize.

25.                   Nothing under paragraph 24 is intended to limit entrants or winners’ rights under the Australian Consumer Law 2010.

26.                   This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram and neither Facebook or Instagram are liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including anything detailed in Section 24.

Personal information

27.                   The Promoter collects personal information about entrants in order to run the competition, communicate with you as the Entrant to this Competition, award prizes and comply with the permits. The Promoter uses and manages entrants’ personal information in accordance with its Coles privacy policy www.coles.com.au/Privacy. We may also share your personal information with third parties who support us in our marketing or promotional activities, which include Focal Promotions (ABN: 76 007 374 325). Coles will be unable to consider your entry into this Competition if you do not provide this information. Coles will not disclose this information provided by you unless required or authorised by law or in accordance with our Privacy Policy. Please contact Coles Customer Care on 1800 061 562 or via the Coles Privacy Policy (www.coles.com.au/privacy), which outlines how queries regarding privacy can be directed to Coles Customer Care via email, phone, and post. By entering the competition, each entrant consents, without royalty or any fees, to the promoter using their personal information for future marketing and promotional purposes.

Meanings

28.                   In the competition terms, the following words have the following meanings:

Word

Meaning

Competition

Coles KitchenAid Ovenware competition

Promotional Period

From 12:01am (AEDT) on 02/03/2022 to 11:59pm (AEST) on 07/06/2022

Draw dates & time

See condition 12 for draw date schedule. Each draw will be conducted at 10.00am (AEST).

Draw address

Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193

Force majeure event

an event which is beyond the control of the promoter, including:

(a)             vandalism, power failures, tempests, natural disasters, acts of God, global health emergencies, epidemics, pandemics, civil unrest, strike, war or terrorism; and

(b)            An infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this promotion

Immediate family member

spouse, ex-spouse, de-facto spouse, child, step-child, parent, step-parent, grand-parent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin

Permits

ACT Permit TP21/02146

NSW Permit NTP/03022

SA Permit T21/1932

Prizes

Prize Pool

112 x ‘KitchenAid 4.8L Red Artisan Stand Mixer KSM150’ prizes at supplier recommended price of $750ea

Total prizes: 112. Total prize pool value: $84,000.

Promoter

Coles Supermarkets Australia Pty Ltd

ABN 45 004 189 708

800 Toorak Road, Hawthorn East VIC

Website

www.coles.com.au valid from 02/03/2022

Coles KitchenAid Ovenware Competition Winners

FIRST NAME

FAMILY NAME

POST CODE

CRISTY

WILKINS

2614

SEUL KI

CHOI

2114

BEVERLY

HARTELL

830

TABBITHA

NOWLAN

4306

WAYNE

COOPER

5710

LISA

DAVEY

7250

VALERIE

WHITBY

3350

FELIPE

TORRES

6152

DIANNE

BARRIE

2614

DOROTHY

CHENEY

2652

THELMA

TOBIN

832

RAELENE

ZOLLNER

4814

SARAH

LAWRY

5118

LETITIA

DILLON

7030

SUSAN

ELLIS

3020

AIMIE

MCSEVICH

6163

EMMALEY

GREENE

2904

SAMANTHA

COPPES

2170

U RUWANPRIYA

PERERA

810

LYN

STANDFAST

4017

JASON

BROOKS

5290

JAMES

ROBINSON

7005

HOM

CHAO

3173

ANDREW

FOLEY

6157

PAMELA

MC PHERSON

2605

NIDDAL

KARAKI

2560

SHERRYN

KILLMISTER

832

MARJORIE

DE ROOY

4880

SANCHIA

MAJOR

5307

LEIGH

FAULKNER

7005

REBECCA

LOADER

3796

KEN

SMITH

6054

MASUMA

HAIDER

2903

LAUREN

PIONTEK

2756

RICHARD

LAI

810

ILLONA

OAKES

4209

TAMMY

O'ROURKE

5089

ANGELA

GREEN

7005

DAVID

SIMS

3135

ANNETTE

WEST

6164

KitchenAid Ovenware FAQs

The early earn period is the opportunity for eligible customers to earn KitchenAid Ovenware Credits before the campaign officially begins.

The early earn period runs from Wednesday 23rd February to 1st March 2022.

Customers who redeemed a product in one of our previous campaigns (MasterChef Knives, MasterChef Cookware, European Glassware, Containers or Picnicware) will be eligible to start earning credits from Wednesday 23rd February, 1 week before the official campaign kicks off. Please note this does not include BONUS credits.

Customers that are not contactable via email will also be eligible to earn credits during this period too.

Yes, you will receive 1 KitchenAid Ovenware Credit by scanning your Flybuys card for every $20 qualifying spend in one transaction at Coles Supermarkets and Coles Online.

Eligible customers will receive an email from Flybuys on Wednesday 23rd February 2022 providing information on the early earn period. 

No, Bonus credits will only be available from 2nd March to 7th June 2022.

These credits will appear straight away in your Flybuys account.

Yes.

Exclusions apply on the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile plans, recharge, Opal top up, calling cards, liquor, eBay, UberEats, tobacco and tobacco related product purchases.  Other products may also be excluded at Coles’ discretion during the campaign period. Coles Express purchases are also excluded.

The Coles KitchenAid Ovenware Program is an exciting opportunity for Flybuys members to collect free KitchenAid Ovenware by earning Ovenware Credits on eligible purchases.  There is also a half-pay option which allows you to redeem the ovenware by using 50% of the required KitchenAid Ovenware Credits and paying the remaining 50% of the retail price.

Simply spend $20 or more on eligible purchases in a Coles Supermarket or on Coles Online from 23rd Feb to 7th June 2022, and scan or enter your Flybuys card to earn KitchenAid Ovenware Credits.  Once you have collected enough KitchenAid Ovenware Credits, head into a Coles Supermarket, scan your Flybuys card as well as your chosen KitchenAid Ovenware product to redeem it for free. You can also collect the KitchenAid Ovenware products via half pay by using 50% of the required KitchenAid Ovenware credits and paying the remaining 50% of the retail price.  The KitchenAid Ovenware products are also available to purchase at full retail price. 

You will also be able to redeem your KitchenAid Ovenware Credits on Coles Online. You must sign up or log in to your Coles Online account and select the Products you wish to redeem/purchase and add them to your trolley along with other items if required to qualify for the minimum order value of $50. You are then required to check out your trolley whereby your account will be checked to ensure your Flybuys account is linked to your Coles Online account. Once your Flybuys card is linked, you will be prompted to ‘Redeem credits’ or ‘Skip offer’ if you do not wish to redeem your credits. The order confirmation screen will display your order total including your redeemed products at retail price without the credit deduction. If you choose to ‘Redeem credits’ and have enough credits for half credits and ‘half pay’ or full credits for an item, your credits will be deducted when the products are packed and invoiced. Credits will be applied to the most expensive KitchenAid Ovenware product first to maximise the amount of credits used. If you choose to ‘Redeem credits’ and do not have any credits in your account when your order is packed and invoiced, you will be charged the full retail price for the products.

You can start redeeming Kitchen Ovenware Products from Wednesday 2nd March to Tuesday 7th June 2022.

Scan or enter your Flybuys card and you will receive 1 KitchenAid Ovenware Credit for every $20 qualifying spend in one transaction at Coles Supermarkets and Coles Online.  For example, if you spend $60 in one transaction, you will receive 3 KitchenAid Ovenware Credits.  The qualifying spend is calculated after applying all savings and discounts and excludes the purchase of select products.  See Terms & Conditions for all exclusions.

The number of KitchenAid Ovenware Credits earned will be printed on the bottom of your receipt, or displayed on your invoice for Coles Online orders.  Alternatively, you can find your KitchenAid Ovenware Credit balance in your account on the Flybuys website or on the Flybuys app.

Yes, you will continue to collect Flybuys points on all eligible transactions.  The earning or redemption of KitchenAid Ovenware Credits will not impact the collection or redemption of your Flybuys points.

One bonus KitchenAid Ovenware Credit will be awarded when you spend the qualifying $20 or more in one transaction and purchase one or more products from a participating brand or product range. There is a limit of one KitchenAid Ovenware Credit earned, per brand or product range, per transaction.

A full list of participating brands can be found in the terms & conditions at https://www.coles.com.au/kitchenaidterms

Yes, this program is only available to current Flybuys members and new Flybuys members who join during the program.  If you’re not an existing Flybuys member but sign up between 23rd February to 31st May 2022, you’ll receive 5 bonus KitchenAid Ovenware Credits to get you started!

No, once your Flybuys card has been scanned in a Coles Supermarket or entered in your Coles Online account, KitchenAid Ovenware Credits are automatically applied once the qualifying spend amount has been reached. 

If you are not an existing Flybuys member, simply scan the QR code at check-out to get a digital card or pick-up a temporary Flybuys card in-store at the check-out or SMS ‘Flybuys’ to 0457666777 to get started. Remember to scan your digital or temp card each time you shop, so you can start collecting KitchenAid Ovenware Credits immediately. Alternatively, you can enter your temporary card number on Coles Online to start collecting KitchenAid Ovenware Credits. Please note your temporary card does not mean you are a registered Flybuys member. You will need to register your temporary Flybuys card by downloading the Flybuys app or at flybuys.com.au/register, or SMS ‘Register’ to 0457666777.

There is an additional 2 weeks from 8th June 2022 to 21st June 2022 to redeem your KitchenAid Ovenware Credits for KitchenAid Ovenware Products, but only while stocks last; however, you can no longer earn KitchenAid Ovenware Credits during this period.

No, only KitchenAid Ovenware Credits earned from this program can be redeemed for the KitchenAid Ovenware Products.

There are three ways to claim your selected item:

1.    Redeem for FREE using required KitchenAid Ovenware Credits; or

2.    ‘Half-pay’ which requires redeeming with 50% of the required credits and paying the remaining 50% of the retail price; or

3.    Pay full retail price.

Product

FREE

HALF PAY

PAY

Redeem with Credits

Redeem Half Credits and Half Pay

Full Retail Price

KitchenAid Mini-Cocotte 10cm

26 credits

13 credits + $13

$26

KitchenAid Bowl with Bamboo Lid 15cm

36 credits

18 credits + $18

$36

KitchenAid Small Baker With Bamboo Lid 24x14cm

40 credits

20 credits + $20

$40

KitchenAid Pie Dish 29cm

50 credits

25 credits + $25

$50

KitchenAid Medium Baker With Bamboo Lid 30x18cm

60 credits

30 credits + $30

$60

KitchenAid Large Baker with Bamboo Lid 38x23cm

80 credits

40 credits + $40

$80

KitchenAid Black Cast Iron Casserole Pot 22cm | 3,3L

150 credits

75 credits + $100

$200

No, you are only able to redeem items for free or by using half credits and half pay or paying the full retail price.

Yes, if you have earned enough credits to redeem more than 1 KitchenAid Ovenware product for free, simply scan your Flybuys card and the KitchenAid Ovenware products to redeem.

If you have earned enough credits to redeem 1 item for free and 1 item via half pay, simply scan your Flybuys card and the KitchenAid Ovenware products. You will need to redeem the KitchenAid Ovenware product for free first and then can redeem the second KitchenAid Ovenware product by redeeming 50% of your Ovenware Credits and paying 50% of the retail price for the half pay product.

You cannot choose to half pay if you have the number of credits eligible to redeem the product with full credits. 

We recommend you redeem the KitchenAid Ovenware products once you’ve collected enough credits as this program is only available while stocks last.

On Coles Online or via the Coles App, if you choose to redeem your credits we will automatically deduct either half credit and half pay or the full credit amount depending on your credit balance at point of pack and invoice for your order.

It may take between 5-20 minutes after the transaction for KitchenAid Ovenware Credits to be applied to your Flybuys account. If you are unable to redeem your KitchenAid Ovenware Credits, please wait and try again.

Yes you can.

Exclusions apply on the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, liquor, eBay, UberEats, tobacco and tobacco related product purchases. Other products may also be excluded at Coles’ discretion during the Campaign Period. Coles Express purchases are also excluded. 

You can contact us seven days on www.facebook.com.au/coles via messenger or contact Coles Customer Care on 1800 061 562 Mon-Fri 8.30 am-6.00pm (AEST) or Saturday 8.00am-4.30pm (AEST); they may be able to assist with locating a store with stock near you.

The KitchenAid Ovenware products are for everyday use in the kitchen, but care instructions should be followed on relevant products.

There are 7 KitchenAid Ovenware products that can be redeemed for KitchenAid Ovenware Credits.

Yes, the KitchenAid Spoon set and Pasta Ladle set can be purchased for $18 and Oven Mitts for $25 in store. While stocks last.  Customers cannot use KitchenAid Ovenware Credits to redeem these products for free.

 

Faulty or Broken

Change of Mind

Product must still be in packaging. Once opened, customer cannot change their mind.

Customer redeemed KitchenAid Ovenware product for Free

Replacement item will be offered.

No refund or replacement

Customer paid full retail price for KitchenAid Ovenware product

Refund or replacement item will be offered

If the product is unopened and the customer has the receipt, a full refund will be provided. If no receipt is provided, Coles Customer Care will assist in locating proof of purchase

Customer redeemed KitchenAid Ovenware product via half-pay

Refund or replacement item will be offered

If the product is unopened and the customer has the receipt, a full refund will be provided for the 50% retail price paid. Flybuys points will be returned to the account within 5 business days.  If no receipt is provided, Coles Customer Care will assist in locating proof of purchase

For any queries please contact Coles Customer Care on 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) or Saturday 8.00am–4:30pm (AEST) and a member of our team will assist you.

The KitchenAid Ovenware products are produced in China.

Yes, the box the ovenware come in is made out of cardboard and is recyclable at kerbside.

Remove all packaging materials and labels. Please recycle properly.

Wash with hot, soapy water, rinse and dry thoroughly with a soft cloth. It is not necessary to season the ceramics before use.

The KitchenAid Ovenware products are dishwasher safe (excluding the bamboo lid) and can be placed on the top or bottom rack. For best results in the dishwasher, use the recommended dishwasher detergents and cycles as per your dishwasher brand’s manual.

However, to preserve your KitchenAid Ovenware products, it is recommended to wash it in warm soapy water, rinse, and dry with a soft towel.

The bamboo lid is handwash only. Clean with a damp cloth and dry with a soft towel.

 

No, the bamboo lid is handwash only. Clean with a damp cloth and dry with a soft towel.

To ensure longevity, occasionally rub with a food-safe mineral oil.

Use a sponge or dishcloth when hand cleaning stoneware; do not use oven cleaners, harsh detergents, chlorine bleach, steel wool or nylon scrubbing pads. Hand dry with a soft towel.

No, you cannot put the bamboo lid in the freezer. You can put the bamboo lid in the fridge.

The bamboo lid and the corresponding size baker and bowl match together but the lids are not airtight, nor leak proof. They serve merely as an add-on to facilitate stacking in your fridge or cupboard and should not be used as an ‘on the go’ item.

Use the bamboo lid only to cover your baker or bowl. Do not use as a trivet.

No, do not cover your baker or bowl with the bamboo lid when putting it in the microwave. The lid is not microwave safe.

No, do not cover your KitchenAid Ovenware with the bamboo lid when putting it in the oven. The lid is not oven safe.

Yes, the KitchenAid Ovenware (excluding the Cast Iron Casserole Pot) without the bamboo lid is safe for cooking or reheating in the microwave.

However, the Cast Iron Casserole Pot cannot be used in the microwave.

Please use a hot pad or trivet before placing your hot KitchenAid Ovenware on an unprotected surface.

To avoid possible damage, do not set hot Ovenware on a cold or wet surface. Do not place a frozen dish in a hot oven.

For best results, add a small amount of liquid or sauce in the bottom of your KitchenAid ovenware when cooking.

To avoid damage to the Ovenware, do not use any metal utensils. We advise to use silicon, plastic or wooden utensils. 

To avoid damage to the stoneware, do not use on a stovetop or a direct flame nor under the grill.

The Cast Iron Casserole Pot is safe to use on all cooking surfaces including induction. 

Yes, they are oven safe up to 260°C; however, it is not recommended to place stoneware very close to / directly under the grill / broiler.

  • The KitchenAid Ovenware products are oven safe up to 260°C; however, it is not recommended to place product very close to / directly under the grill / broiler.
  • The ceramics can be stored in the freezer.
  • The KitchenAid Ovenware products are safe for cooking or reheating in the microwave (excluding the Cast Iron Casserole Pot).
  • For best results, add a small amount of liquid or sauce in the bottom of your ceramic when cooking with meat.
  • Baking time can vary when using stoneware. Monitor and adjust the cooking time as needed.
  • Use a hot pad or trivet before placing the hot ceramics on an unprotected surface.
  • To avoid possible damage, do not set hot ceramics on a cold or wet surface. Do not place a frozen dish in a hot oven.
  • After removal from the oven, the KitchenAid ovenware will retain heat longer than standard bakeware.

Cracks in your stoneware baking dish can be caused by a thermo shock. Thermo shock occurs when sudden temperature fluctuation exists which causes stress to a product.  We therefore recommend that you read the following tips to prevent this or prevent this from getting worse:

  • Never clean a baking dish that is still hot.
  • Do not place a hot baking dish directly in the refrigerator or freezer. First, let the baking dish cool down to room temperature.
  • Never place a cold baking dish directly in a hot oven. First, let the baking dish reach room temperature.

KitchenAid Ovenware are safe to use in the freezer, however, to avoid possible damage from thermal shock, do not place stoneware in a hot oven from the freezer. Do not place hot ceramics in the freezer or into cold water before it has cooled to room temperature.

Do not attempt to remove the lid.

First, turn off the heat source and move the entire pan away from the burner.

Then, slowly release the lid. 

The Cast Iron Casserole Pot is safe for use on all cooking surfaces, including induction. You can verify this by checking for the symbol below on the bottom of the cookware.

Induction hobs develop a very intense heat in a very short time. The Cast Iron Casserole Pot equipped with our innovative induction technology will heat up very quickly on induction hobs. Be especially careful not to use high heat and never leave your cookware unattended while in use.

The diameter of the Cast Iron Casserole Pot should be equal to the size of the cooking zone. If the pan is too small, the element may not sense the pan and will not activate. Here's an illustration of how to place the pan on the correct cooking zone.

When using induction hobs, ensure that your hob and Cast Iron Casserole Pot are free from debris so as not to scratch the hob’s surface.

Never shuffle or drag the Cast Iron Casserole Pot across the stovetop during cooking as this may cause scratching. Always lift the pan.

 

We recommend to use oil or butter. Remember, some oils and fats burn at lower temperatures. Use oils and fats that have a high smoke point, like refined olive oil, peanut oil, corn oil and (clarified) butter.

Do not use extra virgin olive oil as it cannot withstand high heat and is not suitable for frying. It will leave a thin carbonised layer on your non-stick that is difficult to clean

Do not use any type of oil sprays, including aerosols, mist and pump sprays. These sprays can cause residue build-up that is difficult to remove from all types of cookware.

  • To prevent damage to your KitchenAid Cast Iron Casserole Pot and keep it in optimal condition, we advise you to read the following care & usage suggestions:
  • Always put oil (suitable for cooking) or butter in your pan before heating.
  • For best result, use low to medium heat on cooktop. Allow the pan to heat gradually for even and efficient cooking. High heat can damage the cookware finish.
  • Cast iron cookware is not ideal for dry cooking. Before heating, select a liquid, oil (suitable for cooking), fat or butter to cover at a minimum the base of the pan.
  • Cook on a burner that is similar in base diameter to the cookware you have selected.
  • When cooking on a gas stove, adjust the flame so it does not flare up the sides of the cookware.
  • Because of the excellent heat retention of your cookware, food and oil can carbonise very rapidly.
  • Do not use any type of oil sprays, including aerosols, mist and pump sprays. These sprays can cause residue build-up that is difficult to remove from all types of cookware.
  • Allow the oil/butter (suitable for cooking) to heat up in the cookware before adding food.
  • When cooking, use wood, plastic or heat-resistant nylon tools to avoid scratching the enameled cast iron. Do not cut food in the cast iron cookware.
  • When using halogen, ceramic and induction hobs, ensure that your hob and cookware are free from debris so as not to scratch the hob’s surface.
  • Always lift the cast iron cookware when moving it from any type of cooktop surface. Sliding the cookware may damage the cooktop or base of the pan.
  • Use a hot pad or trivet before placing the hot cast iron cookware on an unprotected surface.

Do not put hot cookware under cold water. Allow the cookware to cool down completely.

Cleaning a hot pan with cold water can cause a temperature shock, which can cause the pan to warp. This cannot be undone.

If your cast iron casserole pot starts to show signs of rust, it might be the result of not immediately drying the pan after cleaning it. Another reason could be storing the pan improperly. Besides that, your cast iron cookware is handwash only. Do not put in the dishwasher.

Use a soft brush or fine sand paper to remove any rust spots, then rub the area with cooking oil. Store cast iron cookware in a dry cupboard. If items are to be stored for a long period of time, place a paper towel between lid and casserole to absorb moisture.

We see chipping/flaking of the coating more often due to overheating of the pot. This can happen after putting the pot directly on high heat or by heating it up when empty. To prevent your cast iron casserole pot from chipping, we would like to point out the following care & usage instructions:

  • Heat the pot slowly, not directly at the highest setting. For induction, for example, setting 3.
  • Do not heat the pot without oil/butter.
  • Do not leave the pot on the highest setting of the induction or ceramic hob for too long. Frequent use at the highest setting will cause the non-stick coating to wear out quickly.
  • Do not place the pot back on the still warm heat source.
  • If you stack the pots on other pans, always use a protection between the pans so that they cannot damage each other.

Should your cast iron pan show signs of chipping, please contact our customer support. We will help you to find a solution

Cast iron is very sensitive to moisture. Over time, traces of rust can appear on the edges of your cookware.

Therefore, your cast iron cookware is best stored in a dry cupboard.

If items are to be stored for a long period of time:

  • Place a paper towel between the lid and casserole to absorb moisture.
  • Rub cooking oil over the inside and sides of the pan after you have cleaned and dried the pan thoroughly. Wipe away any excess oil with a paper towel.

Product

Warranty Period

KitchenAid Mini-Cocotte 10cm

3 years

KitchenAid Bowl with Bamboo Lid 15cm

3 years

KitchenAid Small Baker With Bamboo Lid 24x14cm

3 years

KitchenAid Pie Dish 29cm

3 years

KitchenAid Medium Baker With Bamboo Lid 30x18cm

3 years

KitchenAid Large Baker with Bamboo Lid 38x23cm

3 years

KitchenAid Black Cast Iron Casserole Pot 22cm | 3,3L

30 years

Entrants will receive an automatic entry (or entries) in the prize draw when they spend $20 or more in one transaction after any applicable discounts and exclusions at any Coles store or on Coles Online (excludes Coles Express) between the competition period and scan their Flybuys card in-store or enter their Flybuys card number on Coles Online at the time of purchase to receive 1 KitchenAid Ovenware credit and 1 entry into the draw. Entrants will receive 1 entry into the draw for every 1 KitchenAid Ovenware credit collected. Multiple entries within a single shop are permitted.

Competition T&Cs can be found here: https://www.coles.com.au/kitchenaidcomp

Between 12:01am (AEDT) on 23/02/2022 and ends on 11:59pm (AEST) on 07/06/2022.

Multiple entries are permitted. Each credit earned equates to one entry. 

There are 112 KitchenAid Stand Mixers to be given away during the competition period (8 units per week)

There will be 14 separate prize draws. The promoter will draw the winners from the pool of valid entries at the draw address based on the following schedule:

 

 

Draw Date

For Entries Received

Draw 1

13/04/2022

23/02/2022 to 08/03/2022 inc

Draw 2

13/04/2022

09/03/2022 to 15/03/2022 inc

Draw 3

13/04/2022

16/03/2022 to 22/03/2022 inc

Draw 4

13/04/2022

23/03/2022 to 29/03/2022 inc

Draw 5

13/04/2022

30/03/2022 to 05/04/2022 inc

Draw 6

18/05/2022

06/04/2022 to 12/04/2022 inc

Draw 7

18/05/2022

13/04/2022 to 19/04/2022 inc

Draw 8

18/05/2022

20/04/2022 to 26/04/2022 inc

Draw 9

18/05/2022

27/04/2022 to 03/05/2022 inc

Draw 10

18/05/2022

04/05/2022 to 10/05/2022 inc

Draw 11

15/06/2022

11/05/2022 to 17/05/2022 inc

Draw 12

15/06/2022

18/05/2022 to 24/05/2022 inc

Draw 13

15/06/2022

25/05/2022 to 31/05/2022 inc

Draw 14

15/06/2022

01/06/2022 to 07/06/2022 inc

We will notify the Winners by phone, email or mail within 10 days after the draw date. The Winners’ name and postcode will be posted on the website within 7 days after the draw date.

During the promotional period, anyone may enter the competition, provided that they are:

(a)        over 18 years of age

(b)        a resident of Australia

(c)        a valid current Flybuys member or new Flybuys member who joins during the Promotional Period (to be a valid Flybuys member the Flybuys member account must include the member’s first and last name, a postal address, an email address and a contact phone number current at time of draw and prize distribution); and

(d)        not an employee or immediate family member of the Promoter or Flybuys or an agent of the promoter, who is directly associated and connected with the organisation of this competition.

Yes, for every bonus credit earned customers will also gain a bonus entry into the draw to win a KitchenAid Stand Mixer. 

You can see the credits & entries earned on your current visit at the end of your docket.

Alternatively, customers will be able to check their cumulative entries on their flybuys account.