Privacy policy


1. At Coles, we respect the privacy of your personal information in our care. personal information means information which identifies you as an individual or from which you can be reasonably identified. For details on our commitment to your privacy, please refer to our Privacy Policy available at

2. By using the Application, You agree that We will collect and use personal information and data and related information, including but not limited to your shopping lists, preferences and purchasing habits with Us, technical information about Your device, system and application software. We collect this information for a number of reasons including, to better understand your requirements and preferences, to facilitate the provision of updates, and to provide you offers that are of greater interest or benefit to you.

·      Identity and contact data that you provide us including your name, and email address;

·      Your loyalty or third-party loyalty program card numbers (e.g. flybuys);

·      Rewards and redemption history;

·      Marketing communication and channel preferences;

·      Transactional data, product purchases, interests, which enable us serve relevant information and recommendations based on shopping activity;

·      Your current or previous membership status or engagement with products and services offered across Coles Group businesses;

·      Financial data or payment details;

·      Location (if you have given permission) and device data to help serve relevant information about nearby stores or information applicable to your region;

·      Contact history across Coles Group businesses; and

·      Usage and interaction data that collects anonymised usage behaviours when you click and interact across Coles Digital Services.

3. If You link your flybuys card to your Coles Express Customer Account, you agree that flybuys and Coles may share information about you that each party collects. You can remove your flybuys account details from the Coles Express Customer Account at any time.

4. Any personal information You supply to Us as a result of Your use of the Application will be used by Us in accordance with our Privacy Policy.

5. You are responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You must immediately notify Us of any unauthorised use of Your account or password, or any other breach of security.