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Our Commitments

Our Commitments

Coles is committed to supporting our suppliers so that they can grow their business alongside us and continue to deliver great products for our customers.

Coles is building long term sustainable relationships with Australian suppliers and under our ‘Australia First’ Policy we only import when the product is not grown or produced in Australia or where we cannot source sufficient quantities to meet demand.

Some of our Supplier Stories

Bundaberg Sugar, Bundaberg, Queensland

In early 2015 Coles was proud to establish a two-year contract with Bundaberg Sugar to supply 20,000 tonnes of sugar a year, meaning that Coles private label sugar will now be 100% Australian grown.

As a result of the contract, Bundaberg Sugar will invest around $2.5 million in new machinery in its packaging plant. The contract also means that all Coles Brand sugar will be accredited as sustainably sourced thanks to Bundaberg Sugar’s recent accreditation as Bonsucro certified.

Bundaberg Sugar’s Guy Basile with the locally-made Coles sugar

Long-term Contracts

A priority of Coles is to ensure that we can meet the expectations of our customers by sourcing quality fresh produce and getting it to stores as quickly and efficiently as possible. Achieving this requires strong enduring relationships with our suppliers.

Long-term agreements with Aussie farmers and producers means Coles can help provide them with certainty and confidence to invest in growing their business.

Devondale Murray Goulburn, Melbourne and Sydney

A ten-year partnership to supply Coles with private label milk for Victoria and NSW has delivered certainty to thousands of Devondale Murray Goulburn (MG) dairy farmers, and is helping to support higher farm gate prices.

This long-term agreement with Coles commenced in 2014 and gave MG the confidence to invest $160 milli on to build two new state-of-the-art facilities that utilise world-leading technology and quality standards to minimise production costs and be more efficient, as well as create approximately 50 new high-skilled local jobs.

Pictured left is Former Victorian Premier Denis Napthine, Devondale Managing Director Gary Helou, Prime Minister Tony Abbott, Coles Managing Director John Durkan and Devondale Chairman Philip Tracy
An artist’s impression of Sundrop Farms 20 hectare greenhouse is a solar-powered vision from the future.

Sundrop Farms, Port Augusta, South Australia

Sundrop Farms’ 10-year partnership with Coles to supply fresh truss tomatoes has facilitated the establishment of a state-of-the-art 20 hectare greenhouse facility at Port Augusta in South Australia.

The first-of-its-kind sustainable greenhouse project, where tomatoes are grown with solar power and desalinated seawater, will also create an estimated 300 jobs in construction and ongoing operations. By signing this deal, Coles emphasises its commitment to Australian-grown produce and true long-term sustainable agriculture.

Norco, Lismore, New South Wales and Labrador, Queensland

Coles and Australian dairy co-operative Norco have signed a major milk supply contract, which is a big win for Australian dairy farmers who own the co-operative.

The five year agreement has given co-operative members - 161 farmers in southern Queensland and New South Wales - assurance because the agreement requires an additional 60 million litres of fresh milk each year. Additionally, Norco has invested in modernising and expanding its existing plant in Labrador, Queensland.

Norco CEO Brett Kelly with the Norco-produced range of Coles ice cream.
The Keam family of Mt Barker, with Milne AgriGroup’s Graham Laitt (left) and Allister Watson from Coles (right), is now supplying free range pork to Coles.

Milne AgriGroup, Perth, Western Australia

A long-term contract to source free range pork from Western Australia for Coles means that the Milne AgriGroup has trebled its pork production and created a new income stream for an additional eight farming families in the Great Southern region.

The new arrangement to source free range pork, which is accredited by the Australian Pork Industry Quality Assurance Program and endorsed by the RSPCA, was the first of its kind in Western Australia.

The partnership with Milne AgriGroup means that 100% of Coles finest free range pork is now sourced in Western Australia.

Supplier Charter

At Coles we recognise the importance of building strong, collaborative and wherever possible, long-term partnerships with our suppliers.

To underpin our commitment we have launched the Coles Supplier Charter which sets out what suppliers can expect when they work with Coles.

The Coles Supplier Charter is a seven point formal commitment to deal in good faith with our suppliers, treating them with respect and providing greater transparency throughout the relationship.

  • Commitment to good faith dealing and transparent commercial processes
  • Commitment to transparent grocery supply agreements
  • Commitment to the terms of grocery supply agreements
  • Commitment to transparency around ranging and de-listing
  • Commitment to respect the integrity of suppliers’ businesses
  • Commitment to facilitating our trading relationships
  • Commitment to fast-track, low-cost supplier dispute resolution framework
Supplied charter image