alert
close

It looks like you are using an old version of your browser and some features of our website might not work properly.

For the best online experience, we recommend you update to the latest version.

Ethical sourcing


Ethical sourcing is about minimising the potential for labour and human rights issues in our supply chains and that environmental and social impacts are taken into consideration during the sourcing process.



Protecting human rights in the supply chain

Coles is committed to the fair treatment of all workers in our supply chains.

We engage with more than 750 Coles Brand product, fresh produce and meat suppliers, operating at over 2,200 sites and located in more than 40 countries. We acknowledge the importance of safeguarding human rights through ethical business practices within these supply chains.

We directly monitor ethical sourcing risk and compliance with our Ethical Sourcing Policy and Ethical Sourcing Supplier Requirements which focus on key human rights issues including: wages and benefits, working hours, freedom of association, safe working conditions, discrimination, forced or bonded labour, gender, marital status, child labour and illegal labour.

The Policy applies to all Coles Brand product, fresh produce and meat sold in Coles supermarkets. Our suppliers agree to achieve and maintain our Policy and standards and to enforce them within those parts of their supply chains involved in producing or supplying Coles. If a supplier cannot demonstrate a commitment to our Ethical Sourcing Policy, we reserve the right to terminate their trading agreement.

 


 

In 2016, Coles was the first major Australian supermarket chain to adopt the Supplier Ethical Data Exchange (Sedex), a global ethical supply chain management platform.

 

To monitor compliance with our Ethical Sourcing Policy, we require all Coles Brand, fresh produce and meat direct supplier sites to be registered on Sedex and to complete a comprehensive risk assessment.

We also work with our Mix apparel suppliers to build strong relationships throughout our supply chain. The names and locations of the factories producing our Mix clothing range are available here.

Further information on Coles’ processes for human rights in the supply chain, including governance and third-party labour hire is available here.

 

Grievance channels and mechanisms

Coles is committed to ensuring that all workers in our supply chains are treated fairly. In 2015 we set up the Coles Wages and Conditions Hotline for workers in our supply chains, including farms, factories and service providers.

In Australia, employees who work for a Coles supplier can call 1300 532 515 between 8am-8pm, seven days a week to understand more about their conditions of employment or to report unfair labour practices.

For workers in the international supply chain and those where English is not a first language, we have an email facility at wageline@coles.com.au where workers can provide their telephone number, preferred language and a brief description of their concerns so that any issues can be addressed by Coles or the relevant authority.

Coles has a Whistleblower Policy that encourages the reporting of any suspected unethical, illegal, fraudulent or undesirable conduct, or any breach of the Coles Code of Conduct.

Hotline