COVID-19

Shop safe this summer

Latest updates

Below are the most recent updates from Coles on the impact of COVID-19.

18TH JAN 2021

Face masks remain mandatory in all VIC supermarkets and liquor stores

The Victorian Government has advised that face masks are still required to be worn when shopping at shopping centres and in large retail stores.

At Coles we are continuing to prioritise the health and safety of our customers and team members. As part of this, we ask customers to ensure they are wearing a face mask before entering any of our supermarkets or Liquor Land, Vintage Cellars, First Choice or First Choice Liquor Market stores in Victoria unless they have an exemption – and the same rules apply to our team. We have face masks available for sale in our supermarkets. 

Along with our enhanced cleaning and sanitisation measures, this will help us provide a safer environment for our customers and team members. 

For the latest advice on state government measures to reduce COVID transmission in Victoria please visit coronavirus.vic.gov.au.

11TH JAN 2021

Coles Warriewood, New South Wales

Coles has been informed by health authorities that a customer who has tested positive for COVID visited our Coles Warriewood Supermarket between 2:00pm and 2:10pm on 31st December 2020 and between 12:45pm and 1:00pm on 5th January 2021.

NSW Health has advised that anyone who visited the store during this time is considered a low risk, casual contact and should get tested immediately and self-isolate until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation has occurred in the time since the customer was last on site.

 
 
11TH JAN 2021

Coles Ashfield, New South Wales

Coles has been informed by health authorities that a customer who has tested positive for COVID visited our Coles Ashfield Supermarket between 4:00pm and 5:00pm on 6th January 2021.

NSW Health has advised that anyone who visited the store during this time is considered a low risk, casual contact. Customers should monitor for symptoms, and if symptoms occur get tested and self-isolate.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation has occurred in the time since the customer was last on site.

8TH JAN 2021

Shopping safely in Greater Brisbane: Masks now required outside the home, including in retail stores

Coles has implemented additional safety measures in our stores in Greater Brisbane to help keep customers and team members safe, following the Queensland government’s announcement of increased COVID restrictions.

We ask customers over the age of 12 to ensure they are wearing a face mask before entering any of our stores in Greater Brisbane unless they have an exemption – and the same rules apply to our team. 

Coles has also implemented enhanced safety and hygiene measures in Greater Brisbane stores to help customers shop safely, including greeting customers at the entrance of our supermarkets to remind them to use the sanitising station, which includes hand sanitiser and disinfectant wipes for trolleys, before they enter.

Coles’ standard cleaning procedures in all supermarkets, liquor stores and Coles Express sites comply with all government health and safety guidelines to reduce the risk of COVID transmission.

Coles will continue to monitor product availability and asks that customers only buy what they need to help ensure everyone in the community has access to food and everyday essentials.

For more information on measures in place in Queensland, visit the state government’s COVID-19 page at: https://www.covid19.qld.gov.au/.

 
7TH JAN 2021

Coles Sunnybank Hills, Queensland 

Coles has been informed by health authorities that a customer who has tested positive for COVID-19 visited our Coles Sunnybank Hills Supermarket between 7.30am and 8.00am on January 5th 2021.

Queensland Department of Health has advised that anyone who visited the store at this time should undertake a COVID-19 test, isolate at home for 14 days, and get retested if symptoms appear. 

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation has occurred in the time since the customer was last on site.

 
 
2ND JAN 2021

Face masks mandatory in all Greater Sydney stores from 3 January

The New South Wales Government has advised that starting 3 January, face masks are required to be worn when shopping in Greater Sydney, including Wollongong, the Central Coast and Blue Mountains.

At Coles we are continuing to prioritise the health and safety of our customers and team members in supermarkets, liquor stores and Coles Express sites. As part of this, we ask customers to ensure they are wearing a face mask before entering any of our stores in Greater Sydney unless they have an exemption – and the same rules apply to our team.

We continue to strongly encourage the wearing of masks in our NSW stores outside of Sydney and have face masks available for sale in our supermarkets across the state. 

Along with our enhanced cleaning and sanitisation measures, this will help us provide a safer environment for our customers and team members. 

Coles has created guidelines on how to stay safer and minimise your contact with other people by being a “Coles Speedy Shopper” – including by planning ahead and shopping alone. Details are available here.

We ask customers to continue treating our team with respect as they work hard to keep our shelves stocked and keep everyone safe.

For the latest advice on state government measures to reduce COVID transmission in NSW please visit nsw.gov.au/covid-19

Coles Tuggerah Tuggerah NSW
Coles Toukley Toukley NSW
Coles The Entrance The Entrance NSW
Coles Lake Haven Lake Haven NSW
Coles San Remo San Remo NSW
Coles Bateau Bay Bateau Bay NSW
Coles Wyong Wyong NSW
Coles Wadalba Wadalba NSW
Coles Killarney Vale Killarney Vale NSW
Coles Budgewoi Budgewoi NSW
Coles Wyoming Wyoming NSW
Coles West Gosford West Gosford NSW
Coles Erina Erina NSW
Coles Woy Woy Woy Woy NSW
Coles Green Point Green Point NSW
Coles Chittaway Point Chittaway Point NSW
Coles Kincumber Kincumber NSW
Coles Umina Beach Umina Beach NSW
Coles Lisarow Lisarow NSW
Coles Manly Vale Manly Vale NSW
Coles Dee Why Dee Why NSW
Coles Warriewood Warriewood NSW
Coles Newport Newport NSW
Coles Manly Peninsula Manly Peninsula NSW
Coles Mona Vale Mona Vale NSW
Coles Balgowlah Balgowlah NSW
Coles Warringah Warringah NSW
Coles Dee Why Grand Dee Why Grand NSW
Coles Turramurra Turramurra NSW
Coles Lindfield Lindfield NSW
Coles Forestville Forestville NSW
Coles Neutral Bay Neutral Bay NSW
Coles Lane Cove Park Lane Cove Park NSW
Coles North Sydney North Sydney NSW
Coles St Ives St Ives NSW
Coles Chatswood Chase Chatswood Chase NSW
Coles Crows Nest Crows Nest NSW
Coles West Pennant Hills West Pennant Hills NSW
Coles Epping Epping NSW
Coles Winston Hills Winston Hills NSW
Coles Carlingford Carlingford NSW
Coles Parramatta Entrada Parramatta Entrada NSW
Coles Parramatta Parramatta NSW
Coles Baulkham Hills Baulkham Hills NSW
Coles Westmead Westmead NSW
Coles North Rocks North Rocks NSW
Coles Macquarie Macquarie NSW
Coles Lachlans Lane Lachlans Lane NSW
Coles Rhodes Rhodes NSW
Coles Ashfield Ashfield NSW
Coles Gladesville Gladesville NSW
Coles Birkenhead Point Birkenhead Point NSW
Coles Burwood Burwood NSW
Coles Concord Concord NSW
Coles West Ryde West Ryde NSW
Coles Wentworth Point Wentworth Point NSW
Coles Five Dock Five Dock NSW
Coles Top Ryde Top Ryde NSW
Coles Alexandria Alexandria NSW
Coles World Square World Square NSW
Coles Pyrmont Pyrmont NSW
Coles Surry Hills Surry Hills NSW
Coles Broadway Broadway NSW
Coles Wynyard Wynyard NSW
Coles Leichhardt Leichhardt NSW
Coles Waterloo Waterloo NSW
Coles Maroubra Junction Maroubra Junction NSW
Coles Kings Cross Kings Cross NSW
Coles Randwick Randwick NSW
Coles Bondi Junction Bondi Junction NSW
Coles Bondi Westfield Bondi Westfield NSW
Coles Edgecliff Edgecliff NSW
Coles Eastgardens Eastgardens NSW
Coles East Village East Village NSW
Coles Miranda Miranda NSW
Coles Sylvania Sylvania NSW
Coles Hurstville Hurstville NSW
Coles Kareela Kareela NSW
Coles Miranda Miranda NSW
Coles Engadine Engadine NSW
Coles Caringbah Caringbah NSW
Coles Illawong Illawong NSW
Coles Oatley West Oatley West NSW
Coles Hurstville Station Hurstville Station NSW
Coles Sutherland Sutherland NSW
Coles Kirrawee Kirrawee NSW
Coles Roselands Roselands NSW
Coles Earlwood Earlwood NSW
Coles Ramsgate Ramsgate NSW
Coles Brighton-le-Sands Brighton-le-Sands NSW
Coles Wattle Grove Wattle Grove NSW
Coles Chipping Norton Chipping Norton NSW
Coles Ingleburn Ingleburn NSW
Coles Clemton Park Clemton Park NSW
Coles Greenacre Greenacre NSW
Coles Revesby Revesby NSW
Coles Chullora Chullora NSW
Coles Stanhope Gardens Stanhope Gardens NSW
Coles Asquith Asquith NSW
Coles Kings Langley Kings Langley NSW
Coles Castle Hill Castle Hill NSW
Coles Norwest Norwest NSW
Coles Hornsby Hornsby NSW
Coles Blacktown Blacktown NSW
Coles Kellyville Kellyville NSW
Coles Rouse Hill Rouse Hill NSW
Coles Berowra Heights Berowra Heights NSW
Coles Rose Bay Rose Bay NSW
Coles Chatswood Chatswood NSW
Coles Manly Corso Manly Corso NSW
Coles Figtree Figtree NSW
Coles Dapto Dapto NSW
Coles Nowra Nowra NSW
Coles Warrawong Warrawong NSW
Coles Ulladulla Ulladulla NSW
Coles Corrimal Corrimal NSW
Coles Fairy Meadow Fairy Meadow NSW
Coles Berkeley Berkeley NSW
Coles Shellharbour Shellharbour NSW
Coles Wollongong Wollongong NSW
Coles Vincentia Vincentia NSW
Coles Smithfield Smithfield NSW
Coles Liverpool Liverpool NSW
Coles Fairfield Fairfield NSW
Coles Green Valley Green Valley NSW
Coles Casula Casula NSW
Coles Edensor Park Edensor Park NSW
Coles Fairfield West Fairfield West NSW
Coles Merrylands Merrylands NSW
Coles Willowdale Willowdale NSW
Coles Wetherill Park Wetherill Park NSW
Coles Edmondson Park Edmondson Park NSW
Coles Picton Picton NSW
Coles Harrington Park Harrington Park NSW
Coles Camden Camden NSW
Coles Bowral Bowral NSW
Coles Campbelltown Campbelltown NSW
Coles Macarthur Square Macarthur Square NSW
Coles Moss Vale Moss Vale NSW
Coles Thirroul Thirroul NSW
Coles Helensburgh Helensburgh NSW
Coles Mount Annan Mount Annan NSW
Coles Narellan Narellan NSW
Coles Winmalee Winmalee NSW
Coles Mt Druitt Mt Druitt NSW
Coles Richmond Richmond NSW
Coles St Marys St Marys NSW
Coles Doonside Doonside NSW
Coles Windsor Windsor NSW
Coles Cambridge Gardens Cambridge Gardens NSW
Coles Penrith Penrith NSW
Coles Ropes Crossing Ropes Crossing NSW
Coles Glenmore Park Glenmore Park NSW
Coles North Richmond North Richmond NSW
Coles Lithgow Lithgow NSW
Coles Katoomba Katoomba NSW

Shop safe at Coles this summer

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe. 

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

 Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options. If you've never shopped online with us before, we've created a step-by-step guide and video to make it as easy as possible. 

Health & safety

We know that health and safety is front of mind for lots of our customers this summer, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

Washing hands icon 

Sanitisation Stations

Hand wiping a surface 

Regular Wipe-downs

Contacless payment icon 

Cashless Payments

Checkout safety icon 

Checkout Protection Screens

coles bag icon 

Contactless Click&Collect

 

 

Contactless Home Delivery

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door