Shop safe at Coles

Latest updates

Below are the most recent updates from Coles on the impact of COVID-19.

15th Feb 2021

Shopping safely in Victoria

Coles has removed all purchase limits from our Victorian stores and Coles Online, which were temporarily implemented following the Victorian government’s announcement of increased COVID restrictions in Victoria. We will continue to monitor product availability and ask that customers continue to only buy what they need to help ensure everyone in the community has access to food and everyday essentials. 

We ask customers to ensure they are wearing a face mask before entering any Coles Supermarket, Coles Express, Liquorland, Vintage Cellars, First Choice or First Choice Liquor Market stores in Victoria unless they have an exemption – and the same rules apply to our team.

Coles has also implemented enhanced safety and hygiene measures in stores in Victoria to help customers shop safely.

Coles’ standard cleaning procedures in all supermarkets, liquor stores and Coles Express sites comply with all government health and safety guidelines to reduce the risk of COVID transmission.

For more information on measures in place in Victoria, visit the state government’s COVID-19 page at: AND

Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe. 

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

 Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options. If you've never shopped online with us before, we've created a step-by-step guide and video to make it as easy as possible. 

Health & safety

We know that health and safety is front of mind for lots of our customers, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

Washing hands icon 

Sanitisation Stations

Hand wiping a surface 

Regular Wipe-downs

Contacless payment icon 

Cashless Payments

Checkout safety icon 

Checkout Protection Screens

coles bag icon 

Contactless Click&Collect



Contactless Home Delivery

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door