COVID-19

Shop safe at Coles

Latest updates

Below are the most recent updates from Coles on the impact of COVID-19.

12TH JUNE 2021


Coles Express Taylors Lakes, Vic

Coles has been informed that a customer who has tested positive for COVID visited our Coles Express Taylors Lakes store between 5:30am and 5:45am on Tuesday, 1st June 2021 and between 10:30am and 11:00am on Friday, 21st May 2021. 

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles Express’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site.

 
11TH JUNE 2021
 

Coles Express Taylors Hill, Vic

Coles has been informed that a customer who has tested positive for COVID visited our Coles Express Taylors Hill store between 4:30pm and 5:00pm on Monday, 31st May 2021. 

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles Express’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

10TH JUNE 2021

Coles Express Coonabarabran, NSW

Coles has been informed that a customer who has tested positive for COVID visited our Coles Express Coonabarabran store between 11:00am and 12:00pm on Thursday, 3rd June 2021. 

In accordance with advice from NSW Health, all customers who were at the store during this time are asked to get tested, call NSW health on 1800 943 553 and isolate until further information is received. 

Coles Express’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

Coles Dubbo Supermarket, NSW

Coles has been informed that a customer who has tested positive for COVID visited our Coles Dubbo Supermarket between 4:30pm and 5:00pm on Wednesday, 2rd June 2021. 

In accordance with advice from NSW Health, all customers who were at the store during this time are asked to get tested, call NSW health on 1800 943 553 and isolate until further information is received. 

Coles’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

Coles Warringal Shopping Centre, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Warringal Shopping Centre Supermarket in Heidelberg  between 4:20pm and 5:20pm on Monday, 7th June 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site.  

 

Coles Bundoora, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Bundoora Supermarket between 12:00pm and 1:00pm on Friday 28th May 2021, between 12:00pm and 1:00pm on Sunday 6th June 2021 and between 12:00pm and 1:00pm on Monday, 7th June 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site.  

 

9TH JUNE 2021

Coles Express West Dubbo, NSW

Coles has been informed that a customer who has tested positive for COVID visited our Coles Express West Dubbo store (Corner Whylandra St and Victoria St) between 10:30am and 11:30am on Wednesday, 2nd June 2021. 

In accordance with advice from NSW Health, all customers who were at the store during this time are asked to get tested and isolate until further information is received from NSW Health. 

Coles Express’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation has occurred in the time since the customer was last on site. 

 

5TH JUNE 2021

Coles Greenvale, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Greenvale Supermarket between 3:39pm and 4:19pm Saturday 29th May 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site.  

 

3RD JUNE 2021

Coles Barkley Square Brunswick, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Barkley Square Supermarket in Brunswick between 4:15pm and 5:00pm on Thursday 27th May 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

2ND JUNE 2021

Shopping Safely in Victoria

To ensure more customers have access to toilet paper, Coles has introduced a temporary two pack per person limit in Victoria.

We have plenty of stock in our supply chain, and this temporary measure will help us to manage demand so that we can return our stores to a fully-stocked position as quickly as possible.

Following the Victorian government’s announcement that QR code check-ins are now mandatory at supermarkets, Coles team members will greet customers at the entrance to our greater Melbourne stores to remind them to check in and use the sanitising station, which includes hand sanitiser and disinfectant wipes for trolleys, before they enter.

All Coles supermarkets, liquor and Coles Express sites will continue to trade during the lockdown in Victoria with enhanced cleaning and safety measures in place.

We ask that customers stay calm, shop normally and be respectful to our hard-working team members.

 

1ST June 2021

Coles Spencer St CBD, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Spencer Street Supermarket in the Spencer Outlet Centre between 12:00pm and 2:30pm on Sunday 30th May 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until 14 June 2021.

Coles' standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

30th MAY 2021

Coles Point Cook Town Centre, Victoria

Coles has been informed that a customer who has tested positive for COVID visited our Coles Point Cook Supermarket in the Stockland Point Cook Town Centre Shopping Centre between 3:30pm and 5:30pm on Wednesday 26th May 2021.

In accordance with advice from the Victorian Department of Health, all customers who were at the store during this time are asked to seek a COVID-19 test immediately and isolate until 10 June 2021.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

27th MAY 2021

Face masks are mandatory when entering our stores in Victoria

 As part of the increased safety measures announced by the state government, people over the age of 12 are required to wear a face mask when indoors, except when in their own homes or if they have a valid exemption.
 
In line with this requirement, we ask customers to ensure they are wearing a face mask while visiting any of our supermarkets, liquor stores or Coles Express convenience stores in Victoria unless they have a valid exemption – and we will be applying the same rules with our team members.
 

A safer shopping experience

Shopping safely remains our top priority, and we have enhanced safety and hygiene measures in store to help keep our team members and customers safe. These include:

In our busier stores we are monitoring customer numbers and increasing team member numbers to help customers shop safely.

Sanitiser stations at the entrance of all stores, which includes hand sanitiser and disinfectant wipes for trolleys and baskets.

Social distancing, enhanced hygiene practices and cleaning of high touch areas and encouraging cashless payments.

See our tips on how you can minimise your time in store by being a Coles Safe Speedy Shopper, including creating a shopping list ahead of time and organising it aisle-by-aisle in your chosen store before you shop using the Coles App. You can download the Coles App here

For the latest information please visit dhs.vic.gov.au/coronavirus

25th MAY 2021

Shopping safely in Greater Melbourne

The Victorian government has announced increased COVID restrictions in the Greater Melbourne area to come into effect from 6pm (AEST) today, including a requirement for residents to wear a mask when indoors except when they are at home.

In line with this requirement, we ask customers to ensure they are wearing a face mask before entering any of our Greater Melbourne stores unless they have an exemption – and the same rules apply to our team.

Coles’ standard cleaning procedures in all supermarkets, liquor stores and Coles Express sites comply with all government health and safety guidelines to reduce the risk of COVID transmission.

To help keep customers and team members safe, Coles has increased the frequency of cleaning in high touchpoint areas including self-checkout screens and keypads, in addition to our existing safety and hygiene measures in stores.

We will continue monitoring customer numbers and encourage them to use the sanitising stations at the entrance to our stores, which include hand sanitiser and disinfectant wipes for trolleys, before they enter.

We also ask that customers check-in each time they visit our stores by scanning the QR Codes on display at the front of the store, above the sanitiser stations within the store, or at the checkouts.

At this stage, Coles will not be introducing purchase limits in Victoria however we will monitor stock levels closely to ensure shelves are stocked with the items customers need.

Coles has put together some tips on how customers can minimise their time in store by being a Coles Speedy Shopper, including creating a shopping list ahead of time and organising it aisle-by-aisle in their chosen store before they shop using the Coles App, available here: www.coles.com.au/covid19/in-store-updates#speedy

For more information on measures in place in Victoria, visit the state government’s COVID-19 page at: https://www.coronavirus.vic.gov.au/

Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe. 

Person wiping shopping trolley handles

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

Person standing in a Coles store

 Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Person loading groceries into a car boot

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options. If you've never shopped online with us before, we've created a step-by-step guide and video to make it as easy as possible. 

Health & safety

We know that health and safety is front of mind for lots of our customers, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

Washing hands icon 

Sanitisation Stations

Hand wiping a surface 

Regular Wipe-downs

Contacless payment icon 

Cashless Payments

Checkout safety icon 

Checkout Protection Screens

coles bag icon 

Contactless Click&Collect

 

Coles truck icon 

Contactless Home Delivery

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door