Shop safe at Coles

We are experiencing high demand for COVID-19 Self-Test Kits and stock is currently unavailable across many of our stores, and are temporarily unavailable online. We encourage you to continue to check the Product Notices when visiting your local store, at the Customer Service Desk, as we continue to work hard to restock the kits. Please note that our call centres are currently experiencing a high volume of calls and are unable to advise on stock levels of Rapid Antigen Tests in our stores.

Please do not visit our stores if you are isolating or a close contact. You can shop with us online at coles.com.au . If you are new to shopping online with Coles, we've created an easy step-by-step guide which you can find here.

If you are not currently isolating or have been deemed a close contact, find out how to be a safe and speedy shopper instore here 

Due to the pandemic, with team members and suppliers having to isolate, some products are temporarily missing, and  we’ve also made some temporary changes to our product range. We are doing everything we can to get things back to normal, but in order to be able to fulfil online orders as much as possible, we ask that you opt in to substitutes so that you’ll still be able to get as much of what you need as possible.

Yes, you can cancel or make any changes to previously submitted orders, including the delivery day or time, right up until your order cut-off time, without incurring any cancellation fees. Once you have placed an order you can modify it via the ‘past orders’ option in the account menu and selecting the appropriate order. This option only appears when you are logged in and you have placed at least one order.

If you modify your order please be aware that the pricing of items may change. For example, items that were on special may change in price if they are no longer on special at the time that you modify and checkout your order again.

Once you do modify your order, you must check out again for your order to be processed. You will have two hours from the time of modification to check out again to reserve your delivery or collection time.

Once your order has been scheduled on a delivery van and ready to be delivered to you, you will be sent an email with an estimated time of arrival. Unexpected circumstances, like traffic, can alter our arrival time. We suggest that you select a window that you will be home for the entire time. When your order is running later than predicted we will do our best to notify you via SMS.

You can also track your order via the ‘orders’ section in your account menu and selecting the appropriate order. This option only appears when you are logged in.