COVID-19

In-store updates

Trading hours information

Last updated 7 may 2020

Product availability

LAST UPDATED 2 JULY 2020

Following discussion with the Federal and Victoria Governments, we’re temporarily introducing measures in all our stores to ensure everyone can access the everyday products they need. 

To help us manage demand, the following two-pack purchase limits have now been implemented at all Coles supermarkets, Coles Express and Coles Online in Victoria and Tasmania, as well as Lavington, Albury and Deniliquin in NSW.

Two packs per customer:

Chilled product limits (from Laverton DC)

  • Fresh Milk
  • Cheese
  • Butter
  • Margarine
  • Chicken Breast
  • Chciken Thighs
  • Prepacked Carrots
  • Prepacked Potatoes

Ambient and frozen product limits

  • Canned Tomatoes
  • Canned Beans
  • Canned Garden Veg 
  • Pasta Sauce 
  • Canned Fruit
  • Canned Baked Beans and Spaghetti
  • Canned Meat
  • Cheese
  • Frozen Fruit and Veg (including Potato)

These new limits are in addition to the two-pack limits introduced for customers of our supermarkets, Coles Express and Coles Online in Victoria and on the NSW border on June 24, which remain in place.

Two packs per customer:

  • Pasta
  • Mince
  • Flour
  • Eggs 
  • Hand sanitiser
  • UHT milk
  • Sugar Rice

one-pack limit continues to apply to toilet paper and paper towel at Coles supermarkets, Coles Online and Coles Express in all states.

Our team is working hard with our suppliers to replenish our stores as soon as possible, and we apologise to customers of our Victorian and NSW border stores who may find some chilled and fresh produce lines are temporarily out of stock.

Health & safety

Last updated 18 April 2020

We know that health and safety is front of mind for lots of our customers at the moment, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

1. Increased cleaning in-store

We’ve added extra cleaning and sanitisation to high contact areas of the store, including trolleys, baskets, checkout areas and self-service screens.

2. Wash your hands

We encourage all customers to wash or sanitise their hands before entering stores, and to remind everyone to not touch your face unless your hands have been sanitised.

3. Keeping a safe distance

Signs around our stores help you to follow social distancing guidelines. The length of a trolley (1.5m) is a good guide for the distance you should keep from other customers and team members.

4. Pack your own bags

We’ll be asking you to pack your own bags to minimise both handling and close contact time.

5. Cashless payment preferred

We recommend card payments instead of cash, plus we encourage the use of tap and go to make checking out as easy as possible.

How to be a speedy shopper at Coles

Last updated 18 April 2020

1. Plan your shop

Before leaving home, create a shopping list in the Coles App. It’s best to have alternatives on your list in case your usual choice is unavailable.

2. Keep checking the limits

It’s a good idea to check product restrictions before you shop. Check back here  for the latest information on product restrictions in-store.

3. When you're shopping

We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.

4. Use the Coles App in-store

You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.

5. At the checkout

We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door
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