COVID-19

In-store updates

Product availability

LAST UPDATED 03 SEPTEMBER 2020

There are no current product limits. 

We will continue to monitor our stock position and make further adjustments as required to ensure as many customers as possible can buy the food and groceries they need.

To help provide a safer shopping experience in our stores, we ask that customers continue to treat our team members with respect, observe social distancing in stores, make use of the sanitising stations at the entrance, and plan their visit so they can be speedy shoppers’.

For customers who would prefer to shop online, we have contactless Click&Collect, while customers opting for home delivery will have their groceries delivered to their front door.

Health & safety

Last updated 18 April 2020

We know that health and safety is front of mind for lots of our customers at the moment, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

1. Increased cleaning in-store

We’ve added extra cleaning and sanitisation to high contact areas of the store, including trolleys, baskets, checkout areas and self-service screens.

2. Wash your hands

We encourage all customers to wash or sanitise their hands before entering stores, and to remind everyone to not touch your face unless your hands have been sanitised.

3. Keeping a safe distance

Signs around our stores help you to follow social distancing guidelines. The length of a trolley (1.5m) is a good guide for the distance you should keep from other customers and team members.

4. Pack your own bags

We’ll be asking you to pack your own bags to minimise both handling and close contact time.

5. Cashless payment preferred

We recommend card payments instead of cash, plus we encourage the use of tap and go to make checking out as easy as possible.

How to be a speedy shopper at Coles

Last updated 18 April 2020

1. Plan your shop

Before leaving home, create a shopping list in the Coles App. It’s best to have alternatives on your list in case your usual choice is unavailable.

2. Keep checking the limits

It’s a good idea to check product restrictions before you shop. Check back here  for the latest information on product restrictions in-store.

3. When you're shopping

We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.

4. Use the Coles App in-store

You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.

5. At the checkout

We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door