COVID-19

In-store updates

Trading hours information

Last updated 7 may 2020

Product availability

LAST UPDATED 19 MAY 2020

We are working very closely with our existing supply partners, as well as creating new local partnerships, to help keep up with increased demand for certain items. As such we have been able to remove some product limits on items including UHT and fresh milk, meat, tissues and nappies, however, some restrictions remain to ensure we can all get access to essential items.

As a result of the work we have done with our suppliers, you will start to see improved stock levels of products on shelf over the coming weeks.

Our limits are now as follows:

Two items per person:
  • Liquid soap
  • Anti-bacterial wipes

We will also be introducing some additional limits on certain items in each store. These can vary between stores, so please visit your local Coles for more information.

We are grateful to our team members and suppliers who are working tirelessly to do the best job possible under the circumstances, and we thank you for your understanding and support. Please continue to respect and support our team members, particularly if a product isn’t available or the checkout queues are longer than normal.

We ask that you continue to respect the limits in place and only buy what you need. If we all continue to do this, there will be enough for everyone.

Health & safety

Last updated 18 April 2020

We know that health and safety is front of mind for lots of our customers at the moment, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

1. Increased cleaning in-store

We’ve added extra cleaning and sanitisation to high contact areas of the store, including trolleys, baskets, checkout areas and self-service screens.

2. Wash your hands

We encourage all customers to wash or sanitise their hands before entering stores, and to remind everyone to not touch your face unless your hands have been sanitised.

3. Keeping a safe distance

Signs around our stores help you to follow social distancing guidelines. The length of a trolley (1.5m) is a good guide for the distance you should keep from other customers and team members.

4. Pack your own bags

We’ll be asking you to pack your own bags to minimise both handling and close contact time.

5. Cashless payment preferred

We recommend card payments instead of cash, plus we encourage the use of tap and go to make checking out as easy as possible.

How to be a speedy shopper at Coles

Last updated 18 April 2020

1. Plan your shop

Before leaving home, create a shopping list in the Coles App. It’s best to have alternatives on your list in case your usual choice is unavailable.

2. Keep checking the limits

It’s a good idea to check product restrictions before you shop. Check back here  for the latest information on product restrictions in-store.

3. When you're shopping

We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.

4. Use the Coles App in-store

You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.

5. At the checkout

We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door
Apple App store Google play