COVID-19

Shop safe at Coles

Latest updates

Below are the most recent updates from Coles on the impact of COVID-19.

6th MAY 2021

Shopping safely in Greater Sydney

Masks are required in indoor public venues in Greater Sydney.

The New South Wales government has announced increased COVID restrictions to come into effect from 5pm (AEST) today, including a requirement for residents to wear a mask in indoor public venues including retail stores.

In line with this requirement, we ask customers to ensure they are wearing a face mask before entering any of our Greater Sydney stores unless they have an exemption – and the same rules apply to our team.

Coles’ standard cleaning procedures in all supermarkets, liquor stores and Coles Express sites comply with all government health and safety guidelines to reduce the risk of COVID transmission.

To help keep customers and team members safe, Coles also has enhanced safety and hygiene measures in stores as required to help customers shop safely and use the sanitising station, which includes hand sanitiser and disinfectant wipes for trolleys, before they enter.

We ask customers to continue treating our team with respect as they work hard to keep everyone safe.

Coles has put together some tips on how customers can minimise their time in store by being a Coles Speedy Shopper, including creating a shopping list ahead of time and organising it aisle-by-aisle in their chosen store before they shop using the Coles App, available here: www.coles.com.au/covid19/in-store-updates#speedy 

For more latest information, visit the state government’s COVID-19 page at: https://www.nsw.gov.au/covid-19/latest-news-and-updates

4TH MAY 2021

Coles Express Ocean Reef, Western Australia

Coles has been informed that a customer who has tested positive for COVID visited our Coles Express Ocean Reef store between 5:15pm and 5:45pm on 30th April 2021.

In accordance with Western Australian Government advice, all customers who were at the store at this time are asked to seek a COVID-19 test and isolate at home until they receive a negative result.

Coles Express’ standard cleaning procedures comply with state and federal guidelines and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

2ND MAY 2021

Coles Balcatta, Western Australia

Coles has been informed that a customer who has tested positive for COVID visited our Coles Balcatta Supermarket in the Northlands Shopping Centre between 2:00pm and 3:00pm on 28th April 2021 and between 4:30pm and 5:15pm on 29th April 2021.

In accordance with Western Australian Government advice, all customers who were at the store at this time are asked to seek a COVID-19 test and isolate at home until they receive a negative result.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation, as well as a comprehensive deep clean, has occurred in the time since the customer was last on site. 

 

25TH APR 2021

Coles Galleria, Western Australia

Coles has been informed that a customer who has tested positive for COVID visited our Coles Galleria Supermarket in Morley between 7:00pm and 9:00m on 21st April 2021.

In accordance with Western Australian Government advice, all customers who were at the store at this time are asked to seek a COVID-19 test, isolate until they receive a negative result and then monitor for symptoms for a further 14 days.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation has occurred in the time since the customer was last on site. 

23RD APR 2021

Coles Southlands, Western Australia

Coles has been informed that a customer who has tested positive for COVID visited our Coles Southlands Supermarket in Willetton between 3pm and 3:30pm on 21st April 2021.

In accordance with Western Australian Government advice, all customers who were at the store at this time are asked to seek a COVID-19 test, isolate until they receive a negative result and then monitor for symptoms for a further 14 days.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation has occurred in the time since the customer was last on site. 

23RD APR 2021

Shopping safely in Perth and the Peel region

Masks are required when residents leave home for essential reasons including shopping.

The Western Australian government has announced increased COVID restrictions to come into effect from 6pm (AWST) today, including a requirement for residents to wear a mask when indoors except when they are at home.

In line with this requirement, we ask customers to ensure they are wearing a face mask before entering any of our Perth or Peel stores unless they have an exemption – and the same rules apply to our team.

Coles’ standard cleaning procedures in all supermarkets, liquor stores and Coles Express sites comply with all government health and safety guidelines to reduce the risk of COVID transmission.

To help keep customers and team members safe, Coles also has enhanced safety and hygiene measures in stores including monitoring customer numbers and increasing team member numbers as required to help customers shop safely and use the sanitising station, which includes hand sanitiser and disinfectant wipes for trolleys, before they enter.

At this stage, Coles will not be introducing purchase limits in Western Australia and our team members are working hard to ensure shelves are stocked with the items customers need. 

Coles has put together some tips on how customers can minimise their time in store by being a Coles Speedy Shopper, including creating a shopping list ahead of time and organising it aisle-by-aisle in their chosen store before they shop using the Coles App, available here: www.coles.com.au/covid19/in-store-updates#speedy 

For more information on measures in place in Western Australia, visit the state government’s COVID-19 page at: https://www.wa.gov.au/government/covid-19-coronavirus 

Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe. 

Person wiping shopping trolley handles

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

Person standing in a Coles store

 Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Person loading groceries into a car boot

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options. If you've never shopped online with us before, we've created a step-by-step guide and video to make it as easy as possible. 

Health & safety

We know that health and safety is front of mind for lots of our customers, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation.

Washing hands icon 

Sanitisation Stations

Hand wiping a surface 

Regular Wipe-downs

Contacless payment icon 

Cashless Payments

Checkout safety icon 

Checkout Protection Screens

coles bag icon 

Contactless Click&Collect

 

Coles truck icon 

Contactless Home Delivery

Plan your shop easier with the Coles App

Plan your shop easier with the Coles App

  • Search and locate your favourite products in store
  • Build your shopping list and share it with your family and friends
  • Shop on Coles Online to have your groceries delivered straight to your front door