Coles Mobile Wallet

App FAQs

Coles Mobile Wallet App

The Coles Mobile Wallet App

The Coles Mobile Wallet App is our mobile banking and loyalty app, designed for iPhone and Android devices. It allows you to manage your Account 24 hours a day with access to your Account Balance, available credit and transaction history. It also lets you view your flybuys account points balance, access, and activate a great range of exclusive flybuys offers. Plus you can use the app to activate and deactivate your Coles Pay Tag to give you an additional layer of security.

Current balance and available credit
  • Your Available Cash Limit may differ from your available Credit Limit.
  • Your available credit will reflect any pending transactions.
Pending and recent transactions
  • Pending transactions are those currently being processed.
  • The pending transaction description will include the merchant name when processed.
  • Pending transactions can take up to ten days to be processed.
  • Recent transaction dates refer to when your transactions were processed.
  • The amounts shown may vary from your printed statement due to transaction processing delays. Please refer to your statement for the exact amounts.
Account summary
  • Your statement closing balance and the associated minimum monthly payment.
  • Any amounts due immediately for being overdue or over limit.
  • Please ensure you allow the appropriate time for your payment to be received.

For more comprehensive information please visit the Online Service Centre.

It's easy. Simply download the app from the App Store for iPhone devices or Google Play for Android devices and follow the quick registration process. The name of the app is “Coles Mobile Wallet App".

The Coles Mobile Wallet App is free.

Note: Like any application that you can download to a device, your telecommunications service provider may charge data or call costs when you download or access the app as per your plan or agreement.

Using the Coles Mobile Wallet App

You access registration in the Coles Mobile Wallet App or in the Online Service Centre. The same username and password is used for both.

If you want to sign into your flybuys membership, you’ll also need your flybuys password.

Your flybuys Membership Number will be prepopulated based on the flybuys membership linked to your Coles Mastercard Account. In addition to this membership number, you will need your flybuys password. If you do not know your password, or have not signed in to the flybuys website before – please sign up to flybuys here.

You can activate and deactivate your Coles Pay Tag by going to settings and toggling activation on or off.

Note: If your Coles Pay Tag is lost or stolen, please report it immediately in the Online Service Centre or by calling 1300 306 397.

If you forget your Online Service Centre username or password when attempting to register for the app, simply select the ‘Forgot username’ or ‘Forgot password’ links on the login page and follow the prompts.

No, you may only register the Coles Mobile Wallet App on one device.

Managing your account

Whilst both allow you to manage your Coles Mastercard account 24 hours a day, the Coles Mobile Wallet App is only designed to provide you with a snapshot of your key account information. How you choose to manage your Account is up to you, however should you wish to view more comprehensive information please visit the Online Service Centre or flybuys website.

The Online Service Centre allows you to:

  • Manage your Account 24/7
  • Check your account status and transaction history
  • Update your details
  • Make BPAY® Payments
  • Set up Direct Debit Payments
  • Switch to online statements
  • Manage your Credit Limit
  • View, print and save your statements
  • Set up alerts
  • Link your flybuys account to your Coles Mastercard
  • View your flybuys account points balance

The Coles Mobile Wallet App allows you to:

  • Manage your Account 24/7
  • Access your Account balance, available credit and transaction history
  • View your flybuys account points balance
  • Access and activate a great range of exclusive flybuys offers
  • Request a Coles Pay Tag and turn it on or off

Coles Pay Tag

The Coles Pay Tag

A Coles Pay Tag is a mini credit card sticker and flybuys barcode in one, which you can stick to the back of your mobile phone or anywhere else you find convenient. By leveraging the same functionality as contactless, the Coles Pay Tag enables you to make quick and easy payments by tapping, everywhere you see the contactless symbol. It also enables you to collect additional flybuys points at participating flybuys retail partners by scanning the barcode on your Coles Pay Tag.

You can use the Coles Pay Tag everywhere you see the contactless symbol. You can also collect additional flybuys points at participating retail partners by scanning the barcode on the Coles Pay Tag before you pay.

The Coles Pay Tag offers you the same protection against fraud and security as your Coles Mastercard. You’ll also need to use a PIN for all transactions of $100 or over, and the in-built chip provides protection against the chance of your personal details being copied. As an additional layer of security, you can also activate and de-activate the Coles Pay Tag using the Coles Mobile Wallet App.

Getting a Coles Pay Tag

We are no longer offering any new Coles Pay Tags. As an alternative you can now use your card with Apple Pay and Samsung Pay. You can find out how to set up Apple Pay here and Samsung Pay here.

You can find out how to set up Apple Pay here and Samsung Pay here.

Using a Coles Pay Tag

  1. Look for the contactless symbol
  2. Scan the flybuys barcode on your Coles Pay Tag to collect your flybuys points at participating retailers
  3. Hold your Coles Pay Tag over the edge of the terminal display
  4. Wait for the green light to confirm payment

Terminals can differ between stores. We find the best place to hold your Coles Pay Tag is over the edges of the terminal. If the first try does not work, we suggest you try placing it over another edge or corner of the terminal as the strength of the reader can differ between terminals.

If you continue to experience issues, please call us on 1300 306 397.

Yes, your Coles Pay Tag works the same as a contactless card.

If you have lost your Coles Pay Tag or it has been stolen, you can deactivate the card or request a replacement in the Online Service Centre. You can also call 1300 306 397.

Reporting it will not block your Coles Mastercard, so you will still be able to use your Coles Mastercard.

Cancellation of your Coles Mastercard will not impact your Coles Pay Tag, so you will still be able to use your Coles Pay Tag.

If you have lost your Coles Mastercard or it has been stolen, you can deactivate the card or request a replacement in the Online Service Centre. You can also call 1300 306 397.

No, you cannot use your Coles Pay Tag to get cash out.

Yes, you will still collect flybuys points by using your Coles Pay Tag - the same earn rate as your Coles Mastercard will apply.

Yes, you can use your Coles Pay Tag overseas, anywhere you see the contactless symbol, however it depends on the individual country contactless limits but typically transactions under AUD $100 will be accepted, and those over AUD $100 will need a PIN. We recommend you follow the terminal prompts. Transactions made overseas using your Coles Pay Tag will incur the same fees as your Card would.

Your Coles Pay Tag will expire four years from when you first received it. You will be notified when your Coles Pay Tag is about to expire.

Please call us on 1300 306 397.

Other

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles receives commission for the introduction of credit business to Citigroup.