Coles Mobile Wallet

App FAQs

Coles Mobile Wallet App

The Coles Mobile Wallet App

The Coles Mobile Wallet App is our mobile banking and loyalty app, designed for iPhone and Android devices. It allows you to manage your Account 24 hours a day with access to your Account Balance, available credit and transaction history. It also lets you view your flybuys account points balance, access, and activate a great range of exclusive flybuys offers. Plus you can use the app to activate and deactivate your Coles Pay Tag to give you an additional layer of security.

Current balance and available credit
  • Your Available Cash Limit may differ from your available Credit Limit.
  • Your available credit will reflect any pending transactions.
Pending and recent transactions
  • Pending transactions are those currently being processed.
  • The pending transaction description will include the merchant name when processed.
  • Pending transactions can take up to ten days to be processed.
  • Recent transaction dates refer to when your transactions were processed.
  • The amounts shown may vary from your printed statement due to transaction processing delays. Please refer to your statement for the exact amounts.
Account summary
  • Your statement closing balance and the associated minimum monthly payment.
  • Any amounts due immediately for being overdue or over limit.
  • Please ensure you allow the appropriate time for your payment to be received.

For more comprehensive information please visit the Online Service Centre.

It's easy. Simply download the app from the App Store for iPhone devices or Google Play for Android devices and follow the quick registration process. The name of the app is “Coles Mobile Wallet App".

The Coles Mobile Wallet App is free.

Note: Like any application that you can download to a device, your telecommunications service provider may charge data or call costs when you download or access the app as per your plan or agreement.

Using the Coles Mobile Wallet App

You access registration in the Coles Mobile Wallet App or in the Online Service Centre. The same username and password is used for both.

If you want to sign into your flybuys membership, you’ll also need your flybuys password.

Your flybuys Membership Number will be prepopulated based on the flybuys membership linked to your Coles Mastercard Account. In addition to this membership number, you will need your flybuys password. If you do not know your password, or have not signed in to the flybuys website before – please sign up to flybuys here.

You can activate and deactivate your Coles Pay Tag by going to settings and toggling activation on or off.

Note: If your Coles Pay Tag is lost or stolen, please report it immediately in the Online Service Centre or by calling 1300 306 397.

If you forget your Online Service Centre username or password when attempting to register for the app, simply select the ‘Forgot username’ or ‘Forgot password’ links on the login page and follow the prompts.

No, you may only register the Coles Mobile Wallet App on one device.

Managing your account

Whilst both allow you to manage your Coles Mastercard account 24 hours a day, the Coles Mobile Wallet App is only designed to provide you with a snapshot of your key account information. How you choose to manage your Account is up to you, however should you wish to view more comprehensive information please visit the Online Service Centre or flybuys website.

The Online Service Centre allows you to:

  • Manage your Account 24/7
  • Check your account status and transaction history
  • Update your details
  • Make BPAY® Payments
  • Set up Direct Debit Payments
  • Switch to online statements
  • Manage your Credit Limit
  • View, print and save your statements
  • Set up alerts
  • Link your flybuys account to your Coles Mastercard
  • View your flybuys account points balance

The Coles Mobile Wallet App allows you to:

  • Manage your Account 24/7
  • Access your Account balance, available credit and transaction history
  • View your flybuys account points balance
  • Access and activate a great range of exclusive flybuys offers
  • Request a Coles Pay Tag and turn it on or off

Coles Pay Tag

The Coles Pay Tag

Coles Pay Tag was a small sticker that our customers stuck on their phone, and allowed them to make quick and easy payments by tapping the sticker on a contactless payment terminal.

There is an easy and secure way to pay for your purchases through Apple Pay and Samsung Pay on your phone. Most of our Pay Tag users had already moved to Apple Pay and Samsung Pay, and so we decided it was time to retire this older technology.

You can find out how to set up Apple Pay here and Samsung Pay here.

Other

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles receives commission for the introduction of credit business to Citigroup.