Contact Us
Coles Credit Cards
Coles Insurance
Coles Personal Loans
Call our Customer Support Team
anytime, 24 hours a day, 7 days a week.
1300 306 397 OR if you're overseas (+61) 2 8288 2890
Chat with us
We’ll be online between 8am and 7pm, everyday.
Click the 'Live Chat' tab once you log into the Online Service Centre
Email enquiries
Contact us by post
Coles Mastercard
GPO Box 40
Sydney NSW 2001
Lost and Stolen Credit Cards
1300 306 397 OR if you're overseas (+61) 2 8288 2890
If you’ve misplaced your card, you can temporarily lock your card online to block new purchases. Click here to find out how to lock your card
Financial Hardship
Help and support
The following services are also available if you wish to contact us
The following accessibility services are available to you if you wish to contact us:
- National Relay Service can be accessed through www.relayservice.com.au
- Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397
- Speak and Listen Users can call 1300 555 727 and request 1300 306 397
- Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397
- Language, Translation and Interpreting services can be accessed through www.tisnational.gov.au or by calling 1800 131 450 and request 1300 306 397
Hardship Support
For Hardship support please click here.
Family and domestic violence Support
Domestic and family violence refers to a situation where one person in a relationship or family hurts others or makes them feel unsafe. People facing domestic violence will often need help protecting their finances and gaining financial independence. We are here to help.
Some of the forms that domestic and family violence can take include, but are not limited to:
- psychological or emotional violence
- sexual violence
- financial abuse
- physical violence
- neglect
- stalking
- threats to harm you or others
You can contact us at any time to discuss your situation, using the contact options above. We are here to help.
For more information on our policy for supporting victims of family and domestic violence click here.
External support services available to you
- Domestic Violence Resource Centre
Provides a full list of support services by state and Australian wide. Visit:
https://www.dvrcv.org.au/support-services or https://www.dvrcv.org.au - 1800RESPECT
If you or someone you know is impacted by sexual, domestic or family violence, reach out to 1800RESPECT or call 1800 737 732 - Family Relationship Advice Line
For Information and advice on family relationship issues and parenting arrangements after separation, reach out to 1800 050 or visit Family Relationship Advice Line | Family Relationships Online - Centrelink
Provides social and health payments and services, including crisis help and payments. Visit www.humanservices.gov.au
Online Service Centre Registration
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.
Credit Cards and Personal Loans complaints handling
More information about our complaints handling process for Credit Cards.