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Call our Customer Support Team
anytime, 24 hours a day, 7 days a week.
1300 306 397 OR if you're overseas (+61) 2 8288 2890
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Chat with us
We’ll be online between 8am and 7pm, everyday.
Click the 'Live Chat' tab once you log into the Online Service Centre
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Email & Post
Email enquiries
Contact us by post
Coles Mastercard
GPO Box 40
Sydney NSW 2001
Lost and Stolen Credit Cards
1300 306 397 OR if you're overseas (+61) 2 8288 2890
If you’ve misplaced your card, you can temporarily lock your card online to block new purchases. Click here to find out how to lock your card
Financial Hardship
1800 931 356
hardship@secure.coles.com.au
The following services are also available if you wish to contact us
- National Relay Service can be accessed through www.relayservice.com.au
- Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397
- Speak and Listen Users can call 1300 555 727 and request 1300 306 397
- Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397
- Language, Translation and Interpreting services can be accessed through www.tisnational.gov.au or by calling 1800 131 450 and request 1300 306 397
Online Service Centre Registration
To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.
Credit Cards and Personal Loans complaints handling
More information about our complaints handling process for Credit Cards.
