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Coles Personal Loans

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Call our Customer Support Team

anytime, 24 hours a day, 7 days a week.

1300 306 397 OR if you're overseas (+61) 2 8288 2890

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Chat with us

We’ll be online between 8am and 7pm, everyday.

Click the 'Live Chat' tab once you log into the Online Service Centre

contact coles credit cards via email

Email enquiries

Contact us by post

Coles Mastercard
GPO Box 40
Sydney NSW 2001

Contact us

Lost and Stolen Credit Cards

1300 306 397 OR if you're overseas (+61) 2 8288 2890

If you’ve misplaced your card, you can temporarily lock your card online to block new purchases.  Click here to find out how to lock your card

Financial Hardship

1800 931 356

Help and support

The following services are also available if you wish to contact us

The following accessibility services are available to you if you wish to contact us: 

Hardship Support

For Hardship support please click here.

Family and domestic violence Support

Domestic and family violence refers to a situation where one person in a relationship or family hurts others or makes them feel unsafe. People facing domestic violence will often need help protecting their finances and gaining financial independence. We are here to help.

Some of the forms that domestic and family violence can take include, but are not limited to:

  • psychological or emotional violence
  • sexual violence
  • financial abuse 
  • physical violence 
  • neglect
  • stalking 
  • threats to harm you or others 

You can contact us at any time to discuss your situation, using the contact options above. We are here to help.

For more information on our policy for supporting victims of family and domestic violence click here.

External support services available to you

Online Service Centre Registration

To register for the Online Service Centre, go to and click “Register”. You will then be asked to create your username and password.

Credit Cards and Personal Loans complaints handling

More information about our complaints handling process for Credit Cards.

More complaints handling information for Personal Loans.