Contact Us

Coles Credit Cards

Call our Customer Support Team

anytime, 24 hours a day, 7 days a week.

1300 306 397 OR if you're overseas (+61) 2 8288 2890

Chat with us

We’ll be online between 8am and 7pm, everyday.

Click the 'Live Chat' tab once you log into the Online Service Centre

Email & Post

Email enquiries

Contact us by post

Coles Mastercard
GPO Box 40
Sydney NSW 2001

Lost and Stolen Credit Cards

1300 306 397 OR if you're overseas (+61) 2 8288 2890

If you’ve misplaced your card, you can temporarily lock your card online to block new purchases.  Click here to find out how to lock your card

Financial Hardship

1800 931 356
hardship@secure.coles.com.au

 

The following services are also available if you wish to contact us

 

Online Service Centre Registration

To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.

 

Credit Cards and Personal Loans complaints handling

More information about our complaints handling process for Credit Cards.

More complaints handling information for Personal Loans.