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Protection for your Coles Credit Card

Important information

Account cover plus

If you applied for your Coles Credit Card before 25th February 2018, Account Cover Plus was an optional insurance cover you may have purchased for your Coles Credit Card. If you did choose to purchase Account Cover Plus, your premium is based on your Outstanding Balance on your Monthly Statement and is capped at a maximum charge of $50. This Premium is automatically debited to your Coles Mastercard account each month and is contained in your statement.

If you are an existing Account Cover Plus policy holder, below is a brief overview of your policy benefits.
For full benefit terms, conditions and exclusions, please refer to the Product Disclosure Statement and Policy (PDS).


Price Protection

Pays the price difference to your account if an eligible item purchased with your Coles Mastercard reduces in price at the same store within 24 months of purchase.1

Merchandise Protection

Pays the cost of repair or replacement if an eligible item purchased with your Coles Mastercard is lost, stolen or damaged within 6 months of purchase.1

Repayment Protection

Meets your monthly card payments if you lose your job unexpectedly or can’t work due to illness or injury.1


Pays out your card balance up to $50,000 in the event of your death, diagnosis of critical illness, or total and permanent disablement.1

Stolen Card

If your Coles Mastercard is stolen we’ll give you $200 just for the inconvenience.

Make a claim

If you have an existing Account Cover Plus policy on your Coles Mastercard and would like to make a claim, please contact us on 1800 800 230.

Terms and Conditions

1 Terms, conditions and some exclusions apply. Please read the Product Disclosure Statement and Policy (PDS)for full details including details of limits that apply to the cover. Any advice on this page has been prepared without taking into account your own financial situation, needs and objectives. You should consider the Product Disclosure Statement and Policy (PDS) and Financial Services Guide (FSG) for Consumer Credit Related Insurance Services before making any decision about whether to continue to hold this product.

The insurers are Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469 for Life Cover, including Critical Illness benefit and Accidental Death Cover, and Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 (Hallmark General) for Price Protection, Merchandise Protection, Stolen Card Cover, Disability Cover, Involuntary Unemployment Cover, Total and Permanent Disability benefit, Accidental Bodily Injury Cover and Extra Care Cover.


Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.