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Documents and forms

Coles Credit Cards

Forms

Updating your details

If you have recently changed your address or contact details, you can make these updates online in the Manage my account section of the Online Service Centre.

Direct Debit form

It’s easy to set up direct debit payments in the Online Service Centre or Coles Mobile Wallet App. If you prefer, you can send us a printed form and we will confirm when your new direct debit is set up. Remember that you will need to continue to make payments by the payment due date until then. 

Appointment of Authorised Person form

To nominate another person to be able to make enquiries on your account, or to make limited changes to your account, return the completed form to us. This authority will remain in place until you tell us otherwise.

Hardship Application form 

You can request assistance by completing an online form or printing and sending us a paper form. We’ll be in touch shortly after we receive your form. You can also call us on 1800 931 356 between 9am-9pm AEST on NSW business days.

Dispute transaction

If you don't recognise a transaction, you can dispute it by completing the online dispute form and emailing it to coleschargeback@secure.coles.com.au. Alternatively, you can also call us on 1300 306 397.

Terms and conditions
Other

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.