We're here when you need us most
Coles unsecured credit products are issued by Citigroup Pty Limited, who will provide you with information about how they may be able to help you manage your repayments.
We are here to understand your situation and work with you to find a solution that best meets your needs. So whether your situation is caused by unemployment, injury or illness, divorce, a natural disaster or an unexpected reduction in your income, we are here to help you get back on track.
If your financial circumstances have changed and you are unable to pay your account(s), full details on how we may be able to assist you, and how you can request assistance, can be found on our FAQ page.
You can get free independent counselling and advice from a Financial Counsellor.
For a comprehensive listing of Financial Counsellors please visit the FCA website.
To talk to a Financial Counsellor by phone (or for referral) ring 1800 007 007 from anywhere in Australia.
You can get additional information through the following website: