Supporting you during COVID-19

Managing repayments

Last updated: March 15, 2021

Coles unsecured credit products are issued by Citigroup Pty Limited, who will provide you with information about how you can manage your repayments during this time. The information on this page is provided by Citigroup Pty Limited for the purpose of supporting you in these challenging times.

COVID-19 is creating a difficult situation for many Australians. We have a number of options available to help you manage your cash flow and create some breathing room during this uncertain and evolving time:

  • 1. Set up an automatic payment so you don't miss your due date

    There are a number of ways you can avoid late fees on your account. You could set a recurring reminder in your phone or diary, or you could set up a recurring payment to your Coles Mastercard or Coles Personal Loan from your transaction account.

    Alternatively, you could set up a direct debit to automatically pay either your Closing Balance, or the Minimum Payment Due, plus any Overdue Amount and any Overlimit Amount, every month on the Minimum Payment Due Date from the bank account of your choice.

    You can set up a direct debit to pay your Coles Mastercard or Coles Personal Loan by logging in to the Online Service Centre, clicking ‘My Payments’ and then ‘Pay My Account’.

  • 2. Pay your balance off over time in smaller, fixed monthly payments

    If you are a Coles Mastercard customer and like to stay in control of your budget, you may be eligible for an Instalment Plan that allows you to break large payments - either individual transactions or your statement balance - into smaller, more manageable monthly repayments at a fixed rate over a set period of time that best suits you*.

    *Instalment Plans are defined in the Coles Mastercard Terms and Conditions and Other Important Information as a Fixed Payment Option. Fixed Payment Option offers are subject to eligibility and only available if your Account is and remains in good standing. Your Fixed Payment Option uses part of your existing credit limit. As you pay off your Fixed Payment Option, the amount you pay off will become available for you to use again as part of your credit limit at the standard Annual Percentage Rate applicable to your account. For the full terms and conditions of your Fixed Payment Option, please refer to the Coles Mastercard Terms and Conditions and Other Important Information.

  • 3. Ask us for support

    If you are experiencing financial hardship as a result of COVID-19, you can ask us to help. Find out how you can request assistance at How do I request financial hardship support?

    If you would like to speak with the Debt Management Solutions team, you can contact them on 1800 931 356 from 9am-5pm, Monday – Friday (AEST), except public holidays. 

    For general advice on managing expenses and your money you can also find helpful tools and tips on the Money Smart website.

Terms and Conditions


Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 Australian credit licence 238098 and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. Coles receives commission for the introduction of credit business to Citigroup.