Apple Pay

Apple Pay offers an easy and secure way to pay on iPhone, iPad, Apple Watch, and Mac and is available to Coles Credit Card cardholders. Just like you do with your Coles Credit Card today, simply tap your eligible device at a Near Field Communication (NFC) contactless terminal. For purchases of $100 or more, some terminals may require your ATM PIN.

All Coles Credit Cards are eligible for Apple Pay

Apple Pay works with NFC capable Apple devices. Eligible devices are listed below:

iPhone (In store, within apps, on the web with Safari with the Apple Pay logo) – iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE & higher devices

Apple Watch (In store and within apps with the Apple Pay logo) paired with iPhone 5 and later – Watch series 1&2, Watch (1st gen) & higher devices

iPad (within apps and on the web in Safari with the Apple Pay logo) – iPad Pro, iPad (5th generation), iPad Air 2, iPad Mini 4, iPad Mini 3 & higher devices

Mac (on the web in Safari with the Apple Pay logo) – MacBook Pro with Touch ID, Mac model introduced in 2012 or later with an Apple Pay – enabled iPhone or Apple watch and higher devices

Find out more information on compatible devices here.

Here's what you need to use Apple Pay

1. An eligible Apple device
2. A Coles Credit Card
3. The latest version of iOS, watchOS, or macOS
4. An Apple ID signed in to iCloud

iPhone

1. Open the Wallet app.
2. Tap the “+” sign in the upper-right corner and follow the steps to add a new card.

Apple Watch

1. Open the Apple Watch app on your iPhone.
2. Tap “Wallet & Apple Pay” and select “Add Credit or Debit Card.” Follow the steps to add a new card.

iPad

1. Go to Settings.
2. Tap “Wallet & Apple Pay” and select “Add Credit or Debit Card.” Follow the steps to add a new card.

MacBook Pro with Touch ID

1. Go to System Preferences.
2. Select “Wallet & Apple Pay” and select “+” button. Follow the steps to add a new card.

• iPhone or iPad: Go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, then choose your Coles Mastercard
• Apple Watch: Open the Apple Watch app on your iPhone. Tap the My Watch tab, tap Wallet & Apple Pay > Default Card, then choose your Coles Mastercard

Find out more on managing the cards that you use with Apple Pay here.

Yes, you can enrol your card on up to 5 devices.

• To remove a card that you use on your iPhone or iPad, go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.
• To remove a card that you use on your Apple Watch, open the Watch app on your iPhone, go to the My Watch tab, scroll down, tap Wallet & Apple Pay, tap the card, then tap Remove Card.

Find out more on managing the cards that you use with Apple Pay here.

No. The card image displayed in Apple Pay may not always match the physical card. Your enrolment is successful if the following are displayed on the card image:

• Coles Mastercard
• The Card Network (MasterCard)
• The last four digits of the physical card

You can use Apple Pay in stores wherever contactless payment (NFC) is accepted. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option.

Pay with iPhone with Face ID

To use your default card, double-click the side button, then glance at your iPhone to authenticate with Face ID, or enter your passcode.

Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a checkmark on the display.

Pay with iPhone with Touch ID

To use your default card, rest your finger on Touch ID.

Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a checkmark on the display.

No. Apple Pay requires an active internet connection for adding a card to your device. However, an active internet connection is not required to make in-store purchases.

Cancelling a payment made with Apple Pay is the same as a physical card. Please contact your merchant if you wish to request for a refund.

All purchases made with Apple Pay can be returned according to the store’s policies. If you return an item paid for with Apple Pay, the store may require you to tap your phone onto the contactless (NFC) reader to complete the return. Store policy may require you to use the physical card also.

The last 10 transactions made with Apple Pay are viewable in the Wallet app. Simply tap on your card in the Wallet app and tap ‘i’, then tap the Transactions tab. Additionally, a real-time* push notification with transaction details will be sent after each Apple Pay purchase.

*Real-time push notifications require an active internet connection.

Yes. Apple Pay allows you to make easy, and secure transactions in stores, in apps and on the web.

When you add a credit card to Apple Pay, information that you enter on your device is encrypted and sent to Apple servers. If you use the camera to enter the card information, the information is never saved on your device or photo library.

Apple decrypts the data, determines your card’s payment network, and re-encrypts the data with a key that only your payment network (or any providers authorised by your card issuer for provisioning and token services) can unlock.

Please contact our Customer Support Team. Our Customer Support team will be able to delete or suspend your digital card number. Your physical card can still be used.

If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately cancelling your cards. If you find your device, you can re-enable Apple Pay. You can also go to your Apple ID account page to suspend or permanently remove the ability to pay from that device with Apple Pay.

No. Apple Pay does not have access to your account information.

Find out more on Apple Pay security and privacy here.

Yes, Coles Credit Cards added to Apple Pay will continue to receive all the security, benefits and rewards that you receive today with your physical card.

All of the insurance benefits that come with your Coles Credit Card are still available when you make transactions with Apple Pay.

Yes, any transaction made with Apple Pay will continue to receive the reward Points as per the Rewards Terms and Conditions.

Yes, all of the insurance benefits that come with your Coles credit card are still available when you make transactions with Apple Pay.

The cards in Apple Pay are digital versions of your physical cards. If you lose your original card and receive a replacement, you need to remove the respective card from Apple Pay and register the replacement card again.

Any transactions made on an old digital card will be rejected at the point of transaction.

Once your new / replacement card is activated, you will no longer be able to use your old/expired or lost card through Apple Pay.

The cards in Apple Pay are digital versions of your physical cards. If you receive a renewal card to replace your expired card, you need to remove the expired card from Apple Pay and register the replacement card.

Once your new / replacement card is activated, you will no longer be able to use your old/expired card through Apple Pay.

Yes. When you disable Apple Pay or remove a registered card, you are only suspending the digital card that has been assigned to your device for that card.

Yes. You would need to re-register your cards again if you were to change your device. Your security is important to us so please ensure that no one else knows your passcode or have another person’s biometric details recorded on your device otherwise as the primary account holder, you may be held liable for any unauthorised transactions.

Apple Pay will work in all countries wherever contactless payments are accepted. We suggest you take your physical card as an alternative when travelling overseas, as not all Merchants may accept contactless (NFC) payments.

No, you cannot use Apple Pay with ATMs.

Yes, you can load more than one Coles card to Apple Pay. (On Apple Watch Series 3, iPhone X, iPhone 8, and iPhone 8 Plus, you can add up to 12 cards on a device. On earlier models, you can add up to eight cards on a device).