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Contact Us

Click here to use the online feedback form or

Choose the area that best matches your enquiry:

Abandoned Trolleys Call 1800 876 553
Catalogue Provide feedback in feedback form below.
Coles Credit Cards

Call 1300 306 397

Coles Gift Cards

Customer response 1300 304 990

Corporate gift cards 1300 725 159

Coles Insurance

Car Insurance 1300 265 374

Home Insurance 1300 265 374

Community and charity
flybuys

Call 13 11 16

National switchboard

(team members & departments)

(03) 9829 5111

Mon–Fri 8am–5pm (AEST)

Online Shopping Call 1800 455 400
Store locations and hours
Supplier Enquiry

New Suppliers, visit rangeme.com to express your interest.

Coles Customer Care

Call 1800 061 562

Mon–Fri 8.30am–6.00pm (AEST)

Saturday 8.00am–4:30pm (AEST)

Write to us at Customer Care

PO Box 480

Glen Iris VIC 3146

Australia 

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service http://relayservice.gov.au/support/
training/nrs-call-numbers/

2. Provide the NRS with the Coles number you wish to call


For more information, visit http://relayservice.gov.au/

National Relay Service Logo

For a quick response, feel free to contact us on Facebook https://www.facebook.com/coles

Please note, we typically respond within two hours, seven days a week.

Or use this feedback form:


Please note, we endeavour to respond within seven days.

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Please Note: If your matter relates to an urgent product quality issue, please contact Customer Care during business hours on 1800 061 562.
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By submitting your feedback, you are agreeing to the Coles Privacy Statement. If you are providing personal information about another individual you must ensure they also agree. Coles is required under law to report to the ACCC where any Coles product has caused a customer to become ill and/or receive medical treatment within 48 hours of receiving notification from a customer. Coles will transfer your name, contact details and incident form to third parties, which include the ACCC and State Food Authorities, for the purposes of meeting our legal requirements. If you would like to find out more about more general data sharing and privacy practices, please refer to our Privacy Policy located at https://www.coles.com.au/privacy. If you do not agree, please contact Coles Customer Care on 1800 061 562.