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Contact Us

Click here to use the online feedback form or

Choose the area that best matches your enquiry:

Abandoned Trolleys Call 1800 876 553
Catalogue Provide feedback in feedback form below.
Coles Credit Cards

Call 1300 306 397

Coles Gift Cards

Customer response 1300 304 990

Corporate gift cards 1300 725 159

Coles Insurance

Car Insurance 1300 265 374

Home Insurance 1300 265 374

Community and charity
flybuys

Call 13 11 16

National switchboard

(team members & departments)

(03) 9829 5111

Mon–Fri 8am–5pm (AEST)

Online Shopping Call 1800 455 400
Store locations and hours
Supplier Enquiry

New Suppliers, visit rangeme.com to express your interest.

Coles Customer Care

Call 1800 061 562

Mon–Fri 8.30am–6.00pm (AEST)

Saturday 8.00am–4:30pm (AEST)

Write to us at Customer Care

PO Box 480

Glen Iris VIC 3146

Australia 

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service http://relayservice.gov.au/support/
training/nrs-call-numbers/

2. Provide the NRS with the Coles number you wish to call


For more information, visit http://relayservice.gov.au/

National Relay Service Logo

For a quick response, feel free to contact us on Facebook https://www.facebook.com/coles

Or use this feedback form:

Your enquiry is important to us, we will endeavour to respond to you within 1-2 business days.
In the meantime if your enquiry is urgent and you require immediate assistance please call us on 1800 061 562. Our Phone Team are here for you Monday to Friday from 8.30am to 6pm and Saturdays 8am to 4.30pm.

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Your personal information is being collected by Coles Supermarkets Australia Pty Ltd (ABN 45 004 189 708) (Coles) so we may communicate with you in relation to the query or complaint you have raised, and enable the ongoing communication if there are subsequent questions about your query or complaint. Coles will not disclose this information provided by you unless required or authorised by law or in accordance with our Privacy Policy (www.coles.com.au/privacy). Where you provide us with Personal Information about someone else as a member, employee, or representative of a business, organisation, or other entity, you must have their consent to provide their personal information to us. Please contact Coles Customer Care on 1800 061 562 or via email at privacy@coles.com.au for any privacy related queries.