alert
close

It looks like you are using an old version of your browser and some features of our website might not work properly.

For the best online experience, we recommend you update to the latest version.

Update your browser | Dismiss

Contact Us

Click here to use the online feedback form or

Choose the area that best matches your enquiry:

Abandoned Trolleys Call 1800 876 553
Catalogue Provide feedback in feedback form below.
Coles Credit Cards

Call 1300 306 397

Coles Gift Cards

Customer response 1300 304 990

Corporate gift cards 1300 725 159

Coles Insurance

Car Insurance 1300 265 374

Home Insurance 1300 265 374

Community and charity
flybuys

Call 13 11 16

National switchboard

(team members & departments)

(03) 9829 5111

Mon–Fri 8am–5pm (AEST)

Online Shopping Call 1800 455 400
Store locations and hours
Supplier Enquiry

New Suppliers, visit rangeme.com to express your interest.

Coles Customer Care

Call 1800 061 562

Mon–Fri 8.30am–6.00pm (AEST)

Saturday 8.00am–4:30pm (AEST)

Write to us at Customer Care

PO Box 480

Glen Iris VIC 3146

Australia 

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service http://relayservice.gov.au/support/
training/nrs-call-numbers/

2. Provide the NRS with the Coles number you wish to call


For more information, visit http://relayservice.gov.au/

National Relay Service Logo

For a quick response, feel free to contact us on Facebook https://www.facebook.com/coles

Or use this feedback form:

Your enquiry is important to us, we will endeavour to respond to you within 1-2 business days.
In the meantime if your enquiry is urgent and you require immediate assistance please call us on 1800 061 562. Our Phone Team are here for you Monday to Friday from 8.30am to 6pm and Saturdays 8am to 4.30pm.

*Denotes a field is mandatory, all other fields are optional. Coles will never sell or use your information for spam.
Store*Required
By submitting your feedback, you are agreeing to the Coles Privacy Statement. If you are providing personal information about another individual you must ensure they also agree. Coles is required under law to report to the ACCC where any Coles product has caused a customer to become ill and/or receive medical treatment within 48 hours of receiving notification from a customer. Coles will transfer your name, contact details and incident form to third parties, which include the ACCC and State Food Authorities, for the purposes of meeting our legal requirements. If you would like to find out more about more general data sharing and privacy practices, please refer to our Privacy Policy located at https://www.coles.com.au/privacy. If you do not agree, please contact Coles Customer Care on 1800 061 562.