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Main St, Hervey Bay, 4655
(07) 4124 1066
Open today:8am - 9pm
Normal store hours
Special store hours
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Tried and tested recipes that the family will love plus tips from our experts to make your life easier every day.
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Your one-stop shop for handy food videos on how-to’s, must-try recipes and fun new ways to get creative in the kitchen.
We know that health and safety is front of mind for lots of our customers at the
moment, and we want to let you know that we’re working closely with the Department
of Health to ensure the most effective protection for both you and our team members
in our stores during the COVID-19 situation.
We’ve added extra cleaning & sanitisation to high contact areas of the store,
including trolleys, baskets, checkout areas and self-service screens. We ask all
customers not to enter a store if they are unwell, to wash or sanitise their hands
before entering stores, and to remind everyone to not touch their face unless your
hands have been sanitised. The sanitisers we use at Coles have all been confirmed to
We have received questions about protective equipment in-store. To date, the
Department of Health factsheet does not consider wearing gloves or masks to be
necessary when shopping or at check-outs, and interactions in-store within social
distancing guidelines are considered low risk. The Department of Health factsheet
recommends washing hands regularly, using hand sanitiser and keeping a safe distance
as the most effective ways of protecting yourself and others.
We’ll be adding signs around our stores and at the checkout area to help you follow
social distancing guidelines. The length of a trolley (1.5m) is a good guide for the
distance you should keep from other customers and team members, and we ask that you
follow all directions signposted in-store on keeping a safe distance.
We’ll be making a few changes at our supermarket checkouts to help with social
distancing. We’ll be asking you to queue at the marked signs in front of the
checkout, along the belted area and when you’re packing. We’ll also ask you to pack
your own bags to minimise both handling & close contact time. When paying, we
recommend card payments instead of cash, and we encourage you to use tap and go to
make checking out as easy as possible.
We’ll be making a few changes to make our bakeries more convenient. Single item
bakery goods such as in-store baked bread will be individually pre-wrapped, and for
bread loaves, we’ll be stopping slicing on-demand to ensure better availability of
Finally, we’ll be regularly rotating our teams on checkouts throughout the day to
help keep everyone safer. Please respect the guidelines we’re putting in place as
your health and safety remains a priority for us.
Click here for more ways we can help stop the spread
Our team members, suppliers and transport partners have been working hard to deliver
products to stores every day and we are stocking shelves as quickly as possible.
To continue to allow everyone the opportunity to purchase staple items, the
limits are currently in place:
We will also be introducing some additional limits on certain items in each store.
vary between stores, so please visit your local Coles for more information.
We are grateful to our team members and suppliers who are working tirelessly to do
the best job
possible under the circumstances, and we thank you for your understanding and
continue to respect and support our team members, particularly if a product isn’t
the checkout queues are longer than normal.
Our supermarkets will remain open 7am to 10pm every day*, with the first hour of trade
weekdays exclusively for Coles Community Hour. Once this hour is complete, all other
will be invited through the doors to complete their grocery shop. Supermarkets will
no later than 10pm to give our team members the time and space to extensively clean
and replenish the shelves for customers the next day.
*where state laws allow.
Community Hour is held from Monday to Friday from 7am to 8am in all
supermarkets, for the following community members:
Starting Thursday 26 March, Tuesdays and Thursdays will be for
services and healthcare workers who:
Mondays, Wednesdays and Fridays Coles Community Hours will be for
customers and others in need of assistance who simply need to present a
identification card including:
Store managers will use sensible discretion and compassion to ensure vulnerable
who require access are able to complete their shopping during Community Hour.
Once this hour is complete, all other customers will be invited through the doors to
complete their grocery shop.
For elderly or vulnerable people in our community unable to access supermarkets,
charities throughout the country available to assist. To locate a charity in your
please visit www.foodbank.org.auOpens in new
in new window . Please
note, Foodbank does not supply food and groceries direct to the general public, but
provides food and grocery relief to 2,400 charity agencies across Australia.
We know that health and safety is front of mind for lots of our customers at the moment,
and we want to let you know that we’re working closely with the Department of Health to ensure
effective protection for both you and our team members in our stores during the COVID-19
Click here for recommendations on how we can stop
the spread together.
From 13 March 2020, we have temporarily suspended our change-of-mind refund policy to
If you have already purchased additional items you no longer want, please consider
to community organisations like our long-standing partner, Foodbank, which will
ensure they are
directed to people in need. To confirm your local Foodbank is accepting donations,
are accepting and their opening hours, visit www.foodbank.org.auOpens in new
As we continue to see unprecedented demand in our stores, we will be temporarily
in store ‘rain check’ policy to avoid any disappointment relating to product
Thanks for your ongoing support and patience in these unprecedented times.
To help us continue to offer the best possible service to customers during this busy
are recruiting an additional 5,000 casual team members to join our supermarkets
This will allow us to serve more customers and replenish shelves faster. Click here to search and applyOpens in new
We are also actively working with other major employers and our unions to find job
if they have been recently been forced to reduce team numbers.
We have in the last week also opened three new pop-up distribution centres in New
Queensland and Victoria to create more jobs in our supply chain network. These
speed up getting more stock to stores. We will also continue to push ahead with our
On Friday we will be paying our interim dividend which will be returning over $400
shareholders. This will benefit millions of Australians either through direct
superannuation or index funds.
To give extra support to those who need it most right now, every week we’ll be
additional food and household goods to the retail value of $1M to our charity
SecondBite and Foodbank. These charities are focused on helping our most vulnerable
during this challenging time, and this additional support will help boost our
donation program. Unfortunately, community centres are closing down making it more
help those most at need.
Coles Online Priority Service (COPS) will be launching soon for customers who are unable to
easily access a Coles Supermarket. This service will allow these customers to purchase their
essential items online and have them delivered to their home.
More details will be announced shortly. Launch of this service will be phased to ensure we can
meet the delivery needs of our customers most in need at this time.
Key information regarding COPS:
Products and orders
In order to ensure you have better availability on everyday items, we’ve reduced our range to
help focus on the product categories you need the most. As a reminder, product limits in our
supermarket network also apply to online orders.
Thank you again for your ongoing support during this time.
We’re introducing some temporary measures across our online business during
the coronavirus outbreak to ensure that all Australians have access to their
share of grocery items.
These measures will help ensure people’s safety and wellbeing, while also
ensuring we can continue to provide food and groceries for all Australians.
All Click&Collect orders from Wednesday 18 March onwards have been
final Home Delivery orders will be delivered by end of day Wednesday 18
All other orders in the system will be cancelled and not delivered. No new
orders can be placed.
We understand the disruption this may cause and we sincerely apologise for
We are continuously working to find new ways to ensure groceries are
delivered to the most vulnerable members of our community. A further
announcement about this will be made in the coming days.
Remote Delivery customers will still have access to place orders through the
Coles Online website in conjunction with their 3rd party delivery provider.
To see if this applies to you, please add your address to your Coles Online
account to see if third-party remote delivery services are available.
be suspending all payments for Delivery Plus
subscriptions until further
notice. Once we notify you that our ordinary home delivery service has
recommenced, we will resume taking payments, ensuring that you have received one
full period of benefit, before the next billing.
understand your frustration and thank you for your
patience. We are currently
experiencing an unprecedented volume of calls and our team is working hard to
help our customers as quickly as possible. We ask you treat our call takers with
kindness and empathy during this busy time.
we have increased deliveries from our distribution
centres and our team
members are working hard to restock the shelves as quickly as possible. We have
introduced some purchase limits to improve availability for all customers and we
are continuing to monitor customer demand. There is enough for everyone if
people shop as they would normally shop.
Online and Click&Collect orders are picked and
packed at our supermarkets
the day you request delivery, so if the supermarket is out of stock of a
particular product, we may unfortunately be unable to fulfil parts of your