Skip to main content

Help Centre

Account & payments

How to pay, manage your account, use Flybuys and everything account and payment related.

Manage orders

Modify your order, missing items, damaged items and everything to manage your orders


How to place, fastest way to receive, how it bagged and more on your Click&Collect order.


Unattended orders, partner delivery, remote location and more on your delivery options

Products & offers

Product recalls, in-store and online promotions and more on products and offers

Business accounts

Business orders, credit accounts, delivering and managing your business account

Our company

Reusable paper bags, products, services, Coles careers and about our company.

In your community

Local store hours, abandoned trolley and how we help support your community

Quick help

Support to shop online or instore at Coles

Online support

Get in touch for help with delivery and Click&Collect orders. We'll get back to you within 24 hours.

Online support by Live chat 

Tap the Live chat icon in the bottom left corner of the screen. (Don’t see it? Check that you’re logged in.)

Online support via text on 0429 989 656

Message us whenever it suits you, and keep a record of the chat on your phone.

Instore support

Get in touch for help shopping at Coles supermarkets. We'll get back to you within 24 hours.

Instore support chat

Message us on Facebook Messenger

Contact Customer Care

For online or instore support Contact Customer Care


Instore and online accessibility

Our stores are being modified to be more accessible and inclusive while
improving digital accessibility remains one of our ongoing priorities.

Explore our range of accessibility programs and services

Deaf, hearing and speech impaired 

If you're deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help. 

  1. Contact us through the National Relay Service (NRS)
  2. Provide the NRS with the Coles number you wish to call

Find more information on The National Relay Service (NRS)