We're making shopping easier for all customers.
We're modifying our stores so they're more accessible and inclusive, improving digital accessibility on our website, and offering a number of programs and services that make it easier for everyone to shop with Coles – both in-store and online.
Quiet Hour provides a low-sensory shopping experience by making changes in store such as reducing noise and distractions. These changes are designed to help make a difference to customers who find it challenging to shop in a heightened-sensory environment. Click here for more details on which stores near you offer Quiet Hour.
Our Click&Collect service helps Coles customers save time by shopping online. After completing an order, you can pick up your groceries from a local Coles store or Coles Express at a time that suits you. Discover more about Click&Collect or chat with our team at the Customer Service Desk in-store.
Most Coles stores have a selection of specialty trolleys available for your convenience. These include baby capsule trolleys, twin and twin toddler trolleys, as well as trolleys for those with limited mobility. If these trolleys are not available, please speak to the team at the Customer Service Desk. Please note that some of our smaller CBD stores cannot accommodate all specialty trolleys.
Our team members are on hand in every Coles store to help carry your groceries if you need support. Please ask for assistance at the Customer Service Desk.
To make shopping at Coles easier for everyone, we have special wheelchair/mobility trolleys available in most of our stores. We also have wheelchair access and wider aisles. For more information, please ask for assistance at the Customer Service Desk or call your local store.
Everyone who visits the Coles website should feel welcome.
Some content on our website is not fully accessible, including:
We strive to make sure the Coles website is as accessible as possible and monitor accessibility compliance regularly, but - how are we doing? If you do find any problems, please let us know. There are lots of ways to get in touch.