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How do I reset my password?

You can reset a forgotten password on our website or app. 

Step 1: Go to the main screen of the website or app

Step 2: Got to the Log in or sign up section 

Step 3: Click the forgotten your password prompt 

Step 4: Enter the email address you signed up with 

Step 5: Check your email for the temporary password we send to the email address you've registered. We suggest copying and pasting in the temporary password as it's case sensitive. Follow the prompts to reset your password.

Unsure which email address you signed up with?

If you don't  remember which email address you used to create your  account, you can try creating a new account with your preferred email address. We'll let you know if that email address is already registered. 

If this still doesn't work, please contact us so we can help reset your password.

Contact Customer Care 

  • Send an enquiry
  • Text 0429 989 656
  • Call 1800 455 400
    Weekdays 6am to midnight (6am to 1am during daylight savings time), Weekends 7am to 10pm. (All times AEST). Closed Good Friday and Christmas Day.

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