You can reset a forgotten password on our website or app.
Step 1: Go to the main screen of the website or app
Step 2: Got to the Log in or sign up section
Step 3: Click the forgotten your password prompt
Step 4: Enter the email address you signed up with
Step 5: Check your email for the temporary password we send to the email address you've registered. We suggest copying and pasting in the temporary password as it's case sensitive. Follow the prompts to reset your password.
If you don't remember which email address you used to create your account, you can try creating a new account with your preferred email address. We'll let you know if that email address is already registered.
If this still doesn't work, please contact us so we can help reset your password.