Help to log in or sign up

Step 1.

Select Log in / Sign up in the header.

Step 2.

Enter your email and press Continue.

Step 3.

Enter your password and press Continue.

If you've forgotten your password, click Forgot password?

For help with this, you can visit our how-to-guide to Reset your Coles password 

Step 4.

To enable two-step authentication. Add your mobile number followed by Secure my account.

We’ll send a one-time code to your mobile to verify it’s you.

Step 5.

If you skip the previous step, you can still opt in here.

Click on the Return and enter mobile number link below the red button. You’ll go back to Step 4.

Or click Skip two-step authentication if you want to leave for now. 

Step 6. 

If you opted in for two-step authentication:

Check your mobile and enter the one-time code we sent you, then click Verify and start shopping.

Step 7. 

Now you're set up, every time you log in you’ll be asked to enter a one-time code sent to your mobile.

You can adjust how often you receive a one-time code in your Account security area. 

You'll then be returned to the homepage to start shopping.

 

Need support to log in or sign up?  

Get in touch with our Online Customer Care Team