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Who do I contact about payment queries?

Online card or PayPal order cancellations and refunds are processed on the next business day, in accordance with your bank's handling time.

If you have any queries about your payment charge please contact our Customer Care team so we can help.

Contact Customer Care 

  • Send an enquiry
  • Text 0429 989 656
  • Call 1800 455 400
    Weekdays 6am to midnight (6am to 1am during daylight savings time), Weekends 7am to 10pm. (All times AEST). Closed Good Friday and Christmas Day.

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