Skip to main content

Our apologies, we experienced a glitch with our IT system

Wednesday, 14 August 2023

We really appreciate you shopping with Coles Online and would like to let you know we will be crediting your account with $5 to spend with us in the future as a result of an unintentional error that occurred when you recently shopped with us. This will be available in your account from 12 August and will be automatically applied when you place your next order with us and spend $50 or more*.

As part of our Coles Super Hero Builders campaign, you were incorrectly charged $0.01 each for the Builders you received with your order.

This was due to an IT system error that has now been rectified.

In addition to the credit of $5 which will be applied to your account, you will also be refunded the incorrect charge of 1c per builder you incurred from Fri 4 Aug to Thu 10 Aug 2023.

Our team will process this refund within the next business day. Depending on your bank processing times, these funds should be visible in your account in the coming days. 

We apologise for any inconvenience caused.


*$5 off your shop offer is valid only when you shop via and spend $50 or more in one transaction. Offer is only valid after savings and discounts and excludes smoking and tobacco products. Discount will auto apply at checkout. Maximum limit of 1 per customer. Offer valid on any qualifying order placed until 11:59pm AEST 8 September 2023. If you modify your order outside of the promotional period, the discount will not be upheld. Order cut-off times apply (incl. 1am Sat/Sun in some stores on weekends). Visit for standard terms and conditions. Excludes Coles Best Buys Online Exclusive, DoorDash and UberEats purchases. This offer is only valid for the email associated with the account receiving these communications.