We recommend first checking that you've entered your address correctly because we know how it easy it is to mistype something!
If your address is entered correctly, please contact our Customer Care team so we can look into the issue for you.
If you're in the Torres Strait and ordering from our Cairns store, the process is slightly different so please follow these steps:
Step 1. Enter the below address when you first add an address to your order:
1 Airport Road
Horn Island
4875
Step 2. During checkout, you must enter your final destination at the instructions for transport provider stage so your order arrives in the correct location.