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How much will I be charged for having my order packed?

When you order online, you can choose how you’d like your groceries packed. We have a couple of options; reusable paper bags or Swap-a-boxes (Tassie stores only).

  • Reusable paper bags cost $1.50 per order

  • Swap-a-boxes cost $2.00 per order

Both options are reusable and are helping us achieve our Better Together Zero waste goals, as we phase out soft-plastic shopping bags.

The order cut-off time is the last chance you have to submit, change or cancel your order without incurring a $30 cancellation fee. The cut-off times can vary between store and delivery or collection. 

You're informed of the cut-off time on the website during your shop and also via email, after you complete your order.

If you need to change your order after the cut-off time, please call our Customer Care team. Orders cancelled after the cut-off time may incur a $30 cancellation fee.

Contact Customer Care 

  • Send an enquiry
  • Text 0429 989 656
  • Call 1800 455 400
    Weekdays 6am to midnight (6am to 1am during daylight savings time), Weekends 7am to 10pm. (All times AEST). Closed Good Friday and Christmas Day.

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