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How do I cancel my order?

You can cancel your orders right up until your order cut-off time by going to the order management section on the website. 

Step 1. Log in to the website and go to orders in your account section

Step 2. Find the order you want to cancel and select more details

Step 3. Select cancel order and follow the prompts to confirm. 

Alternatively, you can call our Customer Care team up until the order cut off time without incurring a cancellation fee. 


Cancelling or changing an order after cut-off

If you wish to cancel your order after the order cut-off time please call us. 

Any orders cancelled after order cut-off time may incur a $30 cancellation fee.

 Contact Customer Care 

  • Send an enquiry
  • Text 0429 989 656
  • Call 1800 455 400
    Weekdays 6am to midnight (6am to 1am during daylight savings time), Weekends 7am to 10pm. (All times AEST). Closed Good Friday and Christmas Day.

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