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Can I get a refund or replacement on a Coles product I'm unsatisfied with?

We want you to be happy with everything you purchase from Coles, but if a product doesn't meet your expectations, we can provide a refund or replacement. 

Coles brand products 

In accordance with our “Try It. Love it. Or Your Money Back.” satisfaction guarantee, we encourage you to return the product, empty packaging or receipt of any Coles brand product you're not happy with for a refund or replacement. This guarantee also applies to fresh produce and deli items.

Other products 

Although our satisfaction guarantee excludes products that aren't Coles brand, bring your receipt and the product back to the customer service desk at your local store so we can help you.

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