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How can I find out about out of stock items & product substitutions before my order arrives?

We'll email you before your order arrives to let you know if any products you've chosen are unavailable. 

If you've chosen to allow for substitutions, we'll select an appropriate one where needed. There's products we can’t substitute, like liquor, tobacco and baby items. These products are chosen by you based on specific preferences so they aren't appropriate to substitute.

You can change whether you receive substitutions or not during the check out process every time you order. This option appears in the final stage of check out.

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