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Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe. 

Temporary pack limits are in place

Due to high demand and in some areas impacts due to flooding, we have introduced temporary pack limits per transaction/per customer on a range of products in store and online. Please note there are different pack limits for different states and territories. Check pack limits here.

Purchase limits updated 20/04/2022


Information on exposure sites

We take COVID safety extremely seriously and continue to work with state and Federal governments to keep our customers and team members safe.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation occurs in all of our stores.

Coles Group will no longer publish new exposure sites. For information about exposure sites in your State and advice about what to do if you are a close contact, please visit the following government sites:


We thank our customers for their patience during this time and ask that they continue to treat our team with kindness and respect, and to purchase only what they need.

Health & safety

We know that health and safety is front of mind for lots of our customers, and we want to let you know that we’re working closely with the Department of Health to ensure the most effective protection for both you and our team members in our stores during the COVID-19 situation. Where required by the government, we ask our customers ensure they are wearing a face mask before entering our stores, unless they have an exemption – and the same rules apply to our team.
Shopping Bag with Coles Logo

Contactless Click&Collect

Checkout safety icon

Checkout Protection Screens

Washing hands icon

Sanitisation Stations

QR code icon

Check in with the QR codes on display

Hand wiping a surface

Regular Wipe-downs

Coles truck icon

Contactless Home Delivery

Contacless payment icon

Cashless Payments

Speedy shopper icon

Use the Coles App to sort your shopping list by aisle

How to be a safe and speedy shopper at Coles

1. Plan your shop

Before leaving home, create a shopping list in the Coles App. It’s best to have alternatives on your list in case your usual choice is unavailable.

2. When you're shopping

Check in with the QR codes on display. We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.

3. Use the Coles App in-store

You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.

4. At the checkout

We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.

Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe.
Coles employee wiping handle bars of a Coles trolley

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

Coles employee standing in a Coles store

 Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Coles employee putting grocery bags in the boot of a car

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options.