Shop safe at Coles

Shopping safely remains our top priority, and we have extensive measures in place to help keep our team members and customers safe.

Temporary pack limits are in place

Due to high demand and in some areas impacts due to flooding, we have introduced temporary pack limits per transaction/per customer on a range of products in store and online. Please note there are different pack limits for different states and territories. Check pack limits here.

Purchase limits updated 20/04/2022

Information on exposure sites

We take COVID safety extremely seriously and continue to work with state and Federal governments to keep our customers and team members safe.

Coles’ standard cleaning procedures comply with the Federal Government’s COVID-19 Hygiene Practices For Supermarkets and frequent cleaning and sanitisation occurs in all of our stores.

Coles Group will no longer publish new exposure sites. For information about exposure sites in your State and advice about what to do if you are a close contact, please visit the following government sites:

We thank our customers for their patience during this time and ask that they continue to treat our team with kindness and respect, and to purchase only what they need.

Contactless Click&Collect

Checkout Protection Screens

Sanitisation Stations

Check in with the QR codes on display

Regular Wipe-downs

Contactless Home Delivery

Cashless Payments

Use the Coles App to sort your shopping list by aisle

1. Plan your shop

Before leaving home, create a shopping list in the Coles App. It’s best to have alternatives on your list in case your usual choice is unavailable.

2. When you're shopping

Check in with the QR codes on display. We encourage you to shop alone wherever possible, and ask all customers to wash or sanitise their hands before entering the store. We also request that you touch only what you buy across the store.

3. Use the Coles App in-store

You can save time using the Coles App while shopping in-store. Group your items in a list, find a product by aisle and save your shop on the App for next time.

4. At the checkout

We now have marked signs at our supermarket checkouts to help you queue and pack at a safe distance. We ask that you scan your flybuys card yourself and we prefer card payments when checking out.

Coles employee wiping handle bars of a Coles trolley

Sanitisation stations

We’ve got sanitisation stations at the front of every store, stocked with hand sanitiser and cleaning wipes for your basket and trolley.

Coles employee standing in a Coles store

Social distancing

We practice social distancing, have enhanced cleaning and hygiene practices of high touchpoint areas, and are encouraging cashless payments.

Coles employee putting grocery bags in the boot of a car

Contactless Click&Collect and Home Delivery

We know that for some, coming into our stores may not be possible, and for these customers we recommend using our contactless Click&Collect or Home Delivery options.

COVID-19 FAQs

Due to the pandemic, with team members and suppliers having to isolate, some products are temporarily missing, and we’ve also made some temporary changes to our product range. We are doing everything we can to get things back to normal, but in order to be able to fulfil online orders as much as possible, we ask that you opt in to substitutes so that you’ll still be able to get as much of what you need as possible.
Yes, you can cancel or make any changes to previously submitted orders, including the delivery day or time, right up until your order cut-off time, without incurring any cancellation fees. Once you have placed an order you can modify it via the ‘past orders’ option in the account menu and selecting the appropriate order. This option only appears when you are logged in and you have placed at least one order.

If you modify your order please be aware that the pricing of items may change. For example, items that were on special may change in price if they are no longer on special at the time that you modify and checkout your order again.

Once you do modify your order, you must check out again for your order to be processed. You will have two hours from the time of modification to check out again to reserve your delivery or collection time.

Find more information on how you can modify your order here.
Once your order has been scheduled on a delivery van and ready to be delivered to you, you will be sent an email with an estimated time of arrival. Unexpected circumstances, like traffic, can alter our arrival time. We suggest that you select a window that you will be home for the entire time. When your order is running later than predicted we will do our best to notify you via SMS.

You can also track your order via the ‘orders’ section in your account menu and selecting the appropriate order. This option only appears when you are logged in

Shop safe at Coles

Temporary pack limits are in place

Information on exposure sites