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Privacy policy

At Coles, we respect the privacy of your personal information in our care. Personal information means information which identifies you as an individual or from that you can be reasonably identified. 


From 1 May 2023, Viva Energy Retail Pty Ltd (Viva Energy) became the owner of sites currently trading as ‘Coles Express’. Information about how Viva Energy collects and handles personal information is available at

Coles Group Privacy Policy Overview  

At Coles, we respect the privacy of your personal information in our care. Personal information means information that identifies you as an individual or from which you can be reasonably identified. This Privacy Policy effective December 2023 applies to Coles Group companies and divisions including Supermarkets (Coles Supermarkets, Coles Supply Chain, Coles Gift Cards, Coles Online, Coles Financial Services, Coles Local) and Coles Liquor (Liquorland, Vintage Cellars and First Choice Liquor Market). When you see “Coles” in this policy, it refers to each of these Coles Group businesses. This Privacy Policy provides you with information about the personal information we collect and handle about you as our customers, members of the public, visitors to our websites, and users of Coles apps, social media, and other digital services. In addition to this Privacy Policy, many Coles Group businesses and their third-party partners (where applicable) have privacy notices and other terms that provide further information about your privacy, e.g. Coles Insurance, Coles Pet Insurance, Coles MasterCard, and Coles Personal Loans. Those additional privacy notices and terms contain important information about the collection, use and disclosure of personal information by Coles Group and the third-party partners. Coles is a participating partner in the flybuys program (Loyalty Pacific Pty Ltd). You can find the flybuys privacy policy at Coles team members can contact their Line Manager, mycoles or myhub for details about the personal information handled as part of their employment. Job applicants should refer to the Privacy Policy located on the Coles Careers page at For information about privacy generally, you may contact the Office of the Australian Information Commissioner whose details are set in Section 9. We reserve the right to change the Privacy Policy at any time, so please check back regularly to keep informed of updates to this Policy. 

Find out more about our privacy policy