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Coles

Curtis Stone BBQ Collection 2023 Campaign - Terms & Conditions

1.              General

1.1        The Curtis Stone BBQ Collection campaign (“Campaign”) is owned and managed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708 (“Coles”), whose main office is at 800 Toorak Rd, Hawthorn East, Vic, 3123.

1.2        Participation in the Campaign is governed by these terms and conditions.  Any person not complying with these terms and conditions is ineligible to participate in the Campaign. Acceptance of a Curtis Stone BBQ digital credit (“Credit”) and participation in this Campaign is deemed acceptance of these terms and conditions.

 

2.              Curtis Stone BBQ Collection Credit Participation

2.1        For every $20 spent in one transaction after any applicable discounts and exclusions set out below (“Qualifying Spend”) at any Coles Supermarket store or on Coles Online between 00:01am AEDT 4th October 2023 and 11.59pm AEDT 16th January 2024 (“Campaign Period”), Coles will provide customers with one Credit, provided the customer is a Flybuys member and has scanned their Flybuys in store or entered their Flybuys member number online at the time of purchase. Excludes Coles Express, Coles Best Buys Online Exclusive, DoorDash, UberEats and other purchases as outlined in clause 2.5. The offer is available while stocks last only.

2.2        The Credit is a digital voucher that is allocated to the customer’s Flybuys account on a Qualifying Spend and can be accumulated over the Campaign Period to redeem for Curtis Stone BBQ Collection (“Products”), provided the customer has accumulated enough Credits to redeem the Curtis Stone BBQ collection as set out in the product listing in clause 3.2 below.

2.3        The total number of Credits a customer has earned in a transaction, and in total from all Qualifying Spends during the Campaign Period, can be found at the bottom of each Coles Supermarket store receipt and the Coles Online invoice when a Qualifying Spend occurs in that transaction. The total number of Credits earned and redeemed to date can also be found in the Flybuys member’s section on  www.flybuys.com.au/CurtisStoneBBQ on the Flybuys mobile application.

2.4        This Campaign is only available to current Flybuys members or new Flybuys members who join during the Campaign Period. Credits are automatically applied to the Flybuys account once the Qualifying Spend amount has been reached. Standard Flybuys terms and conditions apply and are available at www.flybuys.com.au.   

2.5        The Qualifying Spend is calculated after applying all savings and discounts and excludes Coles Insurance products, Coles Express, Coles Best Buy Online Exclusive, DoorDash, UberEats, iTunes cards, gift cards, mobile phone and mobile phone plans, recharge, Opal top up, calling cards, charity products, liquor, tobacco, tobacco related product purchases and any delivery charges. Other products may also be excluded at Coles’ discretion during the Campaign Period.

2.6        Qualifying Coles Online orders must be ordered from 4th October 2023 and delivered by 16th January 2024. The Coles Online service fee is excluded when calculating whether the customer has met the Qualifying Spend. Some Products not available for Unattended Delivery, Partner Delivery and Click&Collect Lockers, nationally. Credits will only be available during the Campaign Period or while stocks last of Products.

2.7        Credits will only be available to be earned during the Campaign Period or until such time as there is no stock remaining of the Curtis Stone BBQ Collection (whichever is earlier). Coles accepts no liability if Curtis Stone BBQ Collection becomes unavailable, for whatever reason, except to the extent caused by the negligence, fraud or wrongful act or omission of Coles.

2.8        Coles, at their absolute discretion, reserves the right to make the Campaign and the ability to earn Credits available to any person (or group of persons) prior to the Campaign Period commencing.

2.9        In addition to clause 2.8 above, Coles may, acting reasonably decide at its absolute discretion to extend or otherwise amend the Campaign Period.

2.10     Coles may from time to time at its discretion offer bonus credits (“Bonus Credits”).  One Bonus Credit will be awarded when a customer spends $20 in one transaction, scans their Flybuys, and also purchases one or more products from a participating brand or product range. A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies. A full list of participating products can be found in clause 9 of this document. Coles will communicate in store and/or externally if, how and when Bonus Credits will be provided.

2.11     Five Bonus Credits will be awarded when a new member registers for Flybuys and verifies their email address by 26th December 2023. Offer available once per Flybuys account. Bonus credits will take up to two weeks to be credited after completed registration. Standard Flybuys Terms & Conditions apply and are available at flybuys.com.au

2.12     Double Credits may be awarded from time to time to Coles Plus members for online and in-store orders placed. This Promotion is only available to current Coles Plus members or new Coles Plus members who join during the Campaign Period and have entered their linked Flybuys member number online or scanned their Flybuys in store at the time of purchase and have met the Qualifying Spend in one transaction. Eligible online orders must be placed and delivered or collected within the double credits promotional dates to qualify. Credits are automatically applied to the Coles Plus members' linked Flybuys account once the Qualifying Spend amount has been reached. Customers can join Coles Plus at coles.com.au. Standard terms and conditions apply. Excludes Coles Express, Coles Best Buys Online Exclusive, DoorDash, UberEats and other purchases as outlined in clause 2.5. Coles will communicate in store and/or externally if, how and when double Credits will be provided.

2.13     Double Credits may be awarded from time to time to Coles Online customers who enter their Flybuys on Coles Online and meet the Qualifying Spend in one transaction. Excludes Coles Express, Coles Best Buys Online Exclusive, DoorDash, UberEats and other purchases as outlined in clause 2.5. A maximum limit of two Bonus Credits per participating brand or product range, per transaction applies during the “Double Credit promotion”. E.g., spend $20 in one transaction (after exclusions) and also purchase a participating brand/product and you will receive 2 standard Curtis Stone BBQ credits & 2 bonus credits during the “Double Credit Promotion”. Eligible online orders must be placed and delivered or collected within the double credits promotional dates to qualify. Coles will communicate online if, how and when double Credits will be provided.

2.14     Double Credits may be awarded from time to time to Coles in-store customers who scans their Flybuys and meet the Qualifying Spend in one transaction. Excludes Coles Express, Coles Best Buys Online Exclusive, DoorDash, UberEats and other purchases as outlined in clause 2.5. A maximum limit of two Bonus Credits per participating brand or product range, per transaction applies during the “Coles Supermarket in-store only Double Credit Promotion”. E.g., Spend $20 in one transaction (after exclusions) and also purchase a participating brand/product and you will receive 2 standard Curtis Stone BBQ credits & 2 bonus credits during the “Coles Supermarket in-store only Double Credit Promotion”. Coles will communicate in store and/or externally if, how and when double Credits will be provided.

2.15     Five Credits may be awarded from time to time for purchases of NewsCorp, and Seven West Media products listed in the table below, provided the customer is a Flybuys member and has scanned their Flybuys in store at the time of purchase. A maximum of 5 credits per Flybuys account per day applies. Coles will communicate in store and/or externally if, how and when the 5 Credits will be provided.

 

Participating Brands or Product Range at Coles Supermarkets  

Herald Sun

Sunday Herald Sun

The Daily Telegraph

The Sunday Telegraph

The Courier Mail

The Sunday Mail

The Advertiser

Mercury

NT News.

Gold Coast Bulletin

Cairns Post

Townsville Bulletin

Weekend Advertiser

The Weekend Australian

Toowoomba Chronicle

Sunshine Coast Daily

The West Australian

The Sunday Times

 

3.              Redeeming BBQ Credits

3.1        Flybuys customers may redeem Credits for Curtis Stone BBQ Collection at any Coles Supermarket Store or Coles Online (excludes Coles App) from 4th October 2023 to 30th January 2024 (“Redemption Period”), provided they have enough Credits in their account to redeem as per the product listing in clause 3.2, and while stocks last.

3.2               The following Curtis Stone BBQ Collection products are available to be redeemed during the Redemption Period with Credits, purchased at retail price or purchased with half pay (see clause 3.8 for more details) at any Coles Supermarket store or Coles Online (excludes Coles App), while stocks last:

Product

FREE
Redeem with Credits

Half Pay Option (Half Credits + Half Full Retail)

PAY
Retail Price

Multi-purpose BBQ Shears

16 credits

8 credits + $8

$16

Heat Proof Mitts

24 credits

12 credits + $12

$24

Marinade Dish

36 credits

18 credits + $18

$36

BBQ Grill Basket

46 credits

23 credits + $23

$46

Set of 2 BBQ Cooking Utensils

50 credits

25 credits + $25

$50

Carving Board

54 credits

27 credits + $27

$54

Carving Knife & Fork*

60 credits

30 credits + $30

$60

Teppanyaki Plate

80 credits

40 credits + $40

$80

*Carving knife may not be sold to persons under 18 years of age – age restrictions vary by State

3.3        Only the Curtis Stone BBQ Collection listed in clause 3.2 are eligible to be redeemed for Credits, to the exclusion of all other BBQ products sold at Coles.

3.4        Rainchecks will not be provided during the Campaign Period or Redemption Period.

3.5        Credits can only be redeemed for Curtis Stone BBQ Collection while stocks last.

3.6        Products will only be redeemable in a Coles Supermarket store and on Coles Online (excludes Coles App).

3.7        Products can be purchased during the Campaign Period at the retail price as indicated in store or on Coles Online at the customer’s choice if the customer does not have sufficient Credits to redeem Products, or if the customer is not a Flybuys member.

3.8               Products can also be purchased/redeemed via a half pay initiative. If the customer has half the number of required Credits, the customer will have the option to ‘half pay’. This requires redeeming using 50% of the required Credits and will also require the customer to pay 50% of the Product’s retail price. The payment component can be completed using cash, EFTPOS and gift cards at any Coles Supermarket store or via Flypay, Debit or Credit card on Coles Online (excludes Coles App).

3.9               To redeem any Credits in store, customers must visit a Coles Supermarket store and select the Products they wish to redeem/purchase from the merchandise stand displayed. Customers are then required to take their Products through a checkout where they can scan the Products along with their Flybuys. If enough Credits have been accumulated, the customer will be given the option to redeem the Products for the Credits. If the customer has half the number of required credits, the customer will have the option to ‘half pay’ and will then be required to pay 50% of the Products retail price and use 50% of the amount of required Credits. If there are not enough Credits, the customer still has the option of purchasing the Products at the retail price displayed. Customers do not have the option of choosing to half pay if they have the full amount of Credits required to redeem the Product for free. If the customer has enough Credits to redeem more than one item of Curtis Stone BBQ Collection Products in store, the customer must scan the Products and their Flybuys. They will then be asked whether they would like to redeem these Products using Credits. The customer will then receive the first item of Curtis Stone BBQ Collection product for free and the second item for free (if enough Credits) or will qualify for half pay and will need to redeem using 50% of the Credits and pay the 50% of the retail price.

3.10            To redeem any Credits on Coles Online (excludes the Coles App), customers must sign up or log in to their Coles Online account and select the Products they wish to redeem/purchase and add them to their trolley along with other items if required to qualify the minimum order value of $50. Customers are then required to check out their trolley whereby their account will be checked to ensure their Flybuys account is linked to their Coles Online account. Once their Flybuys is linked, the customer will be prompted to ‘Redeem credits’ or ‘Skip offer’ if they do not wish to redeem their credits. The customer’s order confirmation screen will display their order total including their redeemed products at retail price without the credit deduction. If customers choose to ‘Redeem credits’ and has enough credits for half credits and ‘half pay’ or full credits for an item, their credits will be deducted when products are packed and invoiced. Credits will be applied to the most expensive Curtis Stone BBQ Collection product first to maximise the amount of credits used. If customers choose to ‘Redeem credits’ and they do not have any credits in their account when their order is packed and invoiced, they will be charged in full for the products.

3.11            In New South Wales, South Australia, and Australian Capital Territory, some Products may only be redeemed or purchased by customers over the age of 16 years old. In Victoria, some Products may only be redeemed or purchased by customers over the age of 18 years old. Coles Team Members may request for the customer to present an acceptable form of personal identification (ID) and proof of age as per state-specific legislation and may refuse redemptions or purchases of Products if they have any doubt about the customer’s age. Coles Team Members are required to refuse redemptions or purchases of Products if they suspect the redemption or purchase of Products is for a person under the legal age. In addition, on coles.com.au, the customer will be prompted to enter in their date of birth for proof of age during their checkout process, nationally.

4.              Liability

4.1        Certain legislation may imply warranties or conditions or impose other obligations including statutory consumer guarantees which cannot be excluded, restricted or modified except to a limited extent. To the extent permitted by law, Coles excludes all guarantees, warranties, conditions or other terms that apply under or are implied by statute, common law or trade customer or usage except as set out in these terms and conditions.

4.2        If in the conduct of this Campaign, Coles is liable for a breach of any guarantee, warranty, condition, or other term that applies under the Competition and Consumer Act 2010 (Cth.) or is implied by any other Commonwealth, State or Territory law that cannot be excluded, Coles’ liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit provided.

4.3        Coles, its associated agencies, companies and third parties associated with this Campaign will not be liable for any loss (including, without limitation, indirect, special or consequential loss, loss of opportunity, or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Campaign or accepting or using any benefit, except for any liability which cannot be excluded by law (in which case the liability is limited to the minimum allowable by law), and except to the extent that such liability arises as a result of Coles’ fraud, negligence or wrongful act or omission. Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

4.4        As a condition of accepting the Credits participating in the Campaign on behalf of a recipient or customer under the age of 18 years old, the recipient’s or customer’s parent or guardian accepts these terms and conditions.

 

5.              Intellectual Property Rights and websites

5.1        The material contained on the site coles.com.au/bbqcollection and flybuys.com.au/curtisstonebbq (“Campaign Websites”) is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Campaign Website, or create any other material using material on the Campaign Website, without obtaining the prior written consent of Coles.

5.2        Trademarks (whether registered or unregistered) and logos used on the Campaign Website must not be used or modified in any way without obtaining the prior written consent of Coles.

5.3        Curtis Stone trademarks - All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Stones Food Inc. or other respective owners that have granted Stones Food Inc. the right and license to use such Marks.  CURTIS STONE® , FIELD TRIP BY CURTIS STONE® and the “C” logo are registered trademarks of Curtis Stone in the United States and other countries.  All rights reserved.

5.4        The Campaign Websites and Products, technology and processes contained on them may be the subject of other intellectual property rights owned by Coles or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these terms. Your use of the Campaign Websites must not in any way infringe the intellectual property rights of any person.

5.5        The Campaign Websites may contain links to, or from, websites of third parties (“External Sites”). Coles is not required to maintain or update the links. Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by Coles of the owners or operators of the External Sites, or for any information, products or services referred to on the External Sites unless expressly indicated on the Campaign Websites. Coles does not make any warranties and accepts no liability in relation to material contained on External Sites.

 

6.              Privacy Notice

6.1        Coles treats compliance with the Privacy Act 1988 (“Act”) and the Australian Privacy Principles very seriously and is committed to handling the personal information we collect in accordance with our privacy policy and the requirements of the Act.

6.2        To the extent that Coles is collecting or accessing any personal information as part of this Campaign, Coles may use such information including personal information that a cardholder of a registered Flybuys (“Cardholder”) has provided to it for the purpose of running the Campaign, and also in advertisements, publications, media statements and other Campaign material associated with this Campaign. Coles may disclose the information for those purposes to its related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) which Coles engages for that purpose.

6.3        A copy of the Coles privacy policy can be viewed at www.coles.com.au/important-information/privacy-policy. To request access to, or to update, personal information Coles holds about Cardholders please contact Coles Customer Care on 1800 061 562 or via Webform  for any privacy related queries.

7.              Media

7.1        By participating in the Campaign, participants consent to Coles using the participant’s name, locality, number of Credits redeemed, and/or Curtis Stone BBQ redeemed in any media (including but not limited to TV, radio, catalogue and digital catalogue, press and point of sale) without compensation for the purposes of publicising and marketing the Campaign.

 

8.              General

8.1        These terms and conditions are governed by the laws of Victoria in Australia, and any dispute in relation to these terms and conditions or your access or use of the Campaign Websites will be the exclusive jurisdiction of the Courts of Victoria.

8.2        Where it is in Coles’ legitimate interests to do so, Coles may, acting reasonably vary these terms and conditions at any time, and by accepting a Credit you consent to any variations. Coles will notify you in writing of any material variations unless any variation has a neutral or positive effect on you.

8.3        Any failure by Coles to act or enforce these terms and conditions immediately will not be considered a waiver of Coles’ right to take any such action.

8.4        If any of these terms and conditions are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and conditions and the amended terms and conditions will remain in force.

8.5        Each provision of these terms and conditions is severable. The terms and conditions remain enforceable even if individual clauses are removed or deemed unenforceable.

 

9.                 Participating Brand or Product Ranges

 

9.1        One Bonus Credit will be awarded when a customer scans or enters their Flybuys number, spends the Qualifying Spend in one transaction, and purchases one or more products from a participating brand or product range indicated below between 4th October 2023 and 16th January 2024. Excludes Coles Express, Coles Best Buys Online Exclusive, DoorDash, UberEats and other purchases as outlined in clause 2.5.  A maximum limit of one Bonus Credit per participating brand or product range, per transaction applies.

 

Participating Brands or Product Range at Coles Supermarkets

Connoisseur

Mortein

Aerogard

Ritz

Red Rock Deli Crackers (excludes Nuts, Dips and Chips)

Carman's Breakfast Range (excludes Bars, Fruit Straps, Cookies & Crackers)

Schmackos

Banana Boat

Schwarzkopf

Colgate

Palmolive

Viva

Airwick

Nature's Own

Fairy

Downy

Tip Top

Yumi’s

 

Coles ‘Curtis Stone Exclusive Collection’ Competition

FULL TERMS & CONDITIONS

General

1.                   The competition is a game of chance and is authorised under the permits.

2.                   The material used to market and promote the competition forms part of the competition terms.  If there is an inconsistency between the material used to market and promote the competition and the competition terms, the competition terms prevail.

Eligibility to enter

3.                   During the promotional period, anyone may enter the competition, provided that they are:

(a)           over 18 years of age

(b)           a resident of Australia

(c)            a valid current Flybuys member or a valid new Flybuys member who joins during the Promotional Period (to be a valid Flybuys member the Flybuys member account must include the member’s first and last name, a valid postal address, a valid email address and a valid contact phone number current at time of draw and prize distribution); and

(d)           not an employee or immediate family member of an employee, of the Promoter or Flybuys or an agent of the Promoter, who is directly associated and connected with the organisation of this competition.

Entering

4.                   By entering the competition, entrants accept the competition terms.

5.                   How to enter

Entrants will receive one automatic entry in the prize draw for every $20 they spend in one transaction after any applicable discounts and exclusions set out below in paragraph 6 (Qualifying Spend) instore or online at Coles (excludes Coles Express) between 12:01am (AEDT) on 04/10/2023 and 11:59pm (AEDT) on 16/01/2024 (Competition Period) and scan their Flybuys card in-store or enter their Flybuys card number online at time of purchase. Multiple entries within a single shop are permitted eg. spend $60 in one transaction (after exclusions) and receive 3 entries into the draw. Orders made online at Coles must be delivered or collected during the promotional period to qualify.

6.                   The Qualifying Spend is calculated after applying all savings and discounts and excludes the purchase of Coles Insurance products, Coles Express, Coles Best Buy Online Exclusive, DoorDash, UberEats, iTunes cards, gift cards, mobile phone and mobile phone plans, recharge, Opal top up, calling cards, charity products, liquor, tobacco and tobacco related product purchases and any delivery charges. Other products may also be excluded at Coles’ discretion during the Campaign Period.

7.                   You may enter as many times as you like, providing your purchase fulfils the entry criteria detailed in paragraph 5.

8.                   If, subsequent to a qualifying entry, you do not wish to participate in the competition you must advise the Promoter by calling Coles Customer Care on 1800 061 562.

9.                   The Promoter may disqualify any entrant who:

(a)           enters the competition without being eligible;

(b)           tampers with the entry process;

(c)            submits an entry that is not in accordance with the competition terms; or

(d)           in entering the competition, engages in conduct which is fraudulent, misleading, deceptive or damaging to the goodwill or reputation of the competition or the Promoter.

10.               Failure by the Promoter to exercise its rights under paragraph 9 does not constitute a waiver of the Promoter’s rights under paragraph 9. If the entrant’s contact details change, the entrant must notify the Promoter.

Drawing winners

11.               There will be 6 separate prize draws. Each valid entry will be included in one draw only as per the schedule below and winners will be drawn from the pool of valid entries at the draw address as per the schedule below:

 

Draw Date

For Entries Received

Draw 1

31/10/2023

04/10/2023 to 24/10/2023 inclusive

Draw 2

21/11/2023

25/10/2023 to 14/11/2023 inclusive

Draw 3

12/12/2023

15/11/2023 to 05/12/2023 inclusive

Draw 4

27/12/2023

06/12/2023 to 19/12/2023 inclusive

Draw 5

09/01/2024

20/12/2024 to 02/01/2024 inclusive

Draw 6

23/01/2024

03/01/2024 to 16/01/2024 inclusive

 

12.               The first valid entry drawn in each of the 6 draws will win a Melbourne Trip prize (see condition 27 for Melbourne trip prize inclusions), subject to the Promoter’s rights under paragraph 9.

13.               The Promoter will notify the winner in writing (or via email) within 7 days after each draw date. The winners’ name and postcode will be posted on the Website within 7 days after each draw date.

14.               The awarding of prizes is restricted to one prize per entrant except for SA.

Awarding prizes

15.               The Promoter may request that the winners provide proof of identity, proof of age or proof of residency to the Promoter’s reasonable satisfaction before awarding the prize. If upon request a winner does not provide proof of identity, proof of age or proof of residency to the Promoter’s reasonable satisfaction within 90 days after being selected as a winner, then the relevant winner may be deemed to have forfeited their entitlement to their prize. In those circumstances the Promoter may redraw the prize in accordance with paragraph 19.

16.               The winner must accept the prize within 90 days after being drawn as the winner.  If the winner does not accept the prize within 90 days after being drawn as the winner, the promoter may redraw the prize in accordance with paragraph 19.

17.               In consideration of the Promoter awarding the prize to the winner, the winner:

(a)           consents to the Promoter, without royalty or any fees, using his or her name, likeness, image, voice and entry in any marketing and promotion of the competition, the Promoter or the Promoter’s business;

(b)           agrees to use the prize in accordance with the prize supplier’s specified conditions and requirements;

(c)            agrees that the prize is not transferable or exchangeable and cannot be taken as cash; and

(d)           agrees to comply with all the conditions of use of the prize and the prize supplier’s requirements. It is the responsibility of the winner to confirm such conditions with the prize supplier or other relevant third parties.

18.               If the prize is unavailable, the Promoter may substitute the prize with a substitute prize, provided that the substitute prize is of the same or similar value or specification as the prize subject to legislative approval.

Further Draw

19.               If for any reason, a prize has not been awarded within 90 days after the draw date the Promoter may conduct a further draw from the pool of valid entries at 10:00am (AEST) on 09/05/2024 at Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193.

20.               The first valid entry the Promoter draws is the winner, subject to the Promoter’s rights under paragraph 9.

21.               The Promoter will notify the further draw winner in writing (or via email) within 7 days after the further draw date and the winners’ name and postcode will be posted on the Website within 7 days after the draw date.

Force majeure

22.               If there is a force majeure event which prevents or materially and adversely affects the Promoter’s ability to market, promote and run the competition in accordance with the competition terms, the Promoter may cancel, terminate, modify, suspend or postpone the competition, subject to state licensing authorities’ approval if necessary.

Liability

23.               The Promoter is not liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including:

(a)           any late, lost, altered, damaged or misdirected entries or prize acceptance, including delays due to technical disruptions or network congestion;

(b)           any incorrect or inaccurate information caused by equipment or programming associated with or utilised in the competition;

(c)            any technical error, including any omission, interruption, deletion, defect, delay in operation or transmission or communications line, telephone, mobile or satellite network failure; and

(d)           any theft, destruction, unauthorised access to or alteration of entries; and

(e)           any use of the prize or any tax liability incurred by the winner as a result of accepting the prize,

except to the extent that such loss, expense, damage or liability is caused by the negligence, fraud or wrongful act or omission of the Promoter

24.               Nothing under paragraph 23 is intended to limit entrants or winners’ rights under the Australian Consumer Law 2010.

25.               This promotion is in no way sponsored, endorsed or administered by, or associated with any social media provider and no social media provider is liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including anything detailed in Section 23.

Personal information

26.               The Promoter collects personal information about entrants in order to run the competition, communicate with you as the Entrant to this Competition, award prizes and comply with the permits. The Promoter uses and manages entrants’ personal information in accordance with its Coles privacy policy www.coles.com.au/important-information/privacy-policy. We may also share your personal information with third parties who support us in our marketing or promotional activities, which include Focal Promotions (ABN: 76 007 374 325). Coles will be unable to consider your entry into this Competition if you do not provide this information. Coles will not disclose this information provided by you unless required or authorised by law or in accordance with our Privacy Policy. Please contact Coles Customer Care on 1800 061 562 or via Webform for any privacy related queries. By entering the competition, each entrant consents, without royalty or any fees, to the promoter using their personal information for future marketing and promotional purposes.

Meanings

27.               In the competition terms, the following words have the following meanings:

 

Word

Meaning

Competition

Coles Curtis Stone Exclusive Collection competition

Promotional Period

From 12:01am (AEDT) on 04/10/2023 to 11:59pm (AEDT) on 16/01/2024

Draw dates & time

Draw 1 - 31/10/2023 at 10.00am (AEDT)

Draw 2 - 21/11/2023 at 10.00am (AEDT)

Draw 3 - 12/12/2023 at 10.00am (AEDT)

Draw 4 - 27/12/2023 at 10.00am (AEDT)

Draw 5 - 09/01/2024 at 10.00am (AEDT)

Draw 6 - 23/01/2024 at 10.00am (AEDT)

Draw address

Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193

Force majeure event

an event which is beyond the control of the Promoter, including:

(a)              vandalism, power failures, tempests, natural disasters, acts of God, global health emergencies, epidemics, pandemics, civil unrest, strike, war or terrorism; and

(b)             An infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this promotion

Immediate family member

spouse, ex-spouse, de-facto spouse, child, step-child, parent, step-parent, grand-parent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin

Permits

ACT Permit TP23/01242

NSW Permit NTP/07102

SA Permit T23/964

Prizes

Prize Pool

6 x Melbourne Trip prizes – each prize valued at up to $6,440 depending on point of departure.

Total prizes: 56. Total maximum prize pool value: $38,640.

 

Melbourne Trip Prize Inclusions

Prize is a Trip for 2 persons to Melbourne, Victoria including:

(a)      Return economy class airfares (from the nearest capital city to the winner’s place of residence) to Melbourne departing the relevant capital city on 03/10/2024 and departing Melbourne on 06/10/2024 (prize does not include airfares if Melbourne is nearest capital city to the winner’s place of residence).

(b)      Return airport transfers to Melbourne accommodation.

(c)       4 star twin share accommodation for 3 nights in Melbourne including breakfast for 03-06/10/2024.

(d)      High Tea at The Windsor Hotel

(e)      Yarra Valley Winery Tour including Winery Lunch

(f)        A Lunch Experience with celebrity chef Curtis Stone  

(g)      $500 spending money (awarded to prize winner only)

 

Prize Limitations & Conditions

·       Each Prize is not transferable and is not redeemable for cash. The Prize must be taken as stated and no compensation will be paid if a winner is unable to use the Prize. In the event that the Prize or part of the prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a Prize, or element of it, of equal or greater value.

·       Prize travellers must depart from and return to the same departure point and travel together.

·       All travel and service bookings for the Trip Prizes are subject to availability and the Promoter will not be held responsible for any unavailability. Travel arrangements are subject to the terms of the Promoter or its assigned representatives and may be dependent on select seat classes with airlines or specific room category availability with the accommodation partner. If any booking is unavailable on the proposed dates, the Promoter may at its discretion consult with the Prize winner to determine alternative dates. If a Prize winner (for whatever reason) is unable to take an element of the Prize on the date stipulated by the Promoter then the prize will be forfeited and cash will not be rewarded in lieu of the Prize.

·       All additional and ancillary costs involved, including excess baggage, additional spending money, additional meals, items of a personal nature, in-room charges (including but not limited to room service, telephone calls and internet usage), insurance and any applicable insurance excesses and any other ancillary costs not listed above are the responsibility of the Prize winner as incurred. Any additional charges from the hotel accommodation must be settled prior to departure. Travel insurance is not included and is the responsibility of the Prize winner. Trip prize does not include airfares if Melbourne is nearest capital city to the winner’s place of residence.

·       The Promoter will not be held responsible if the Prize winner or their guest does not qualify for travel insurance, or is not permitted to travel, and is not required to substitute a different prize or prize of equivalent value.

·         The winner must participate in the Prize personally.

·         The Prize winners are responsible for ensuring their companions comply with all terms relating to the Prize.

·         Activity bookings are only valid for the date or period specified by the activity provider, and are subject to any terms and conditions imposed by the activity provider and/or its associates. Once awarded, the Promoter is not liable for any ticket that has been lost, stolen, forged, damaged or tampered with in any way.

·         The winner agrees to indemnify the Promoter and keep the Promoter indemnified against all claims and costs incurred by third parties arising from a breach of the warranties set out in this clause.

Promoter

Coles Supermarkets Australia Pty Ltd

ABN 45 004 189 708

800 Toorak Road, Hawthorn East VIC 3123

Website

www.coles.com.au valid from 04/10/2023

 

FAQs

1.     What is the Curtis Stone BBQ Collection program?

The Coles Curtis Stone BBQ Collection program is an exciting opportunity for Coles customers who are Flybuys members to collect products by earning credits in Coles Supermarkets and on Coles Online for eligible purchases. There is also a half-pay option which allows customers to collect products by using 50% of the required credits and paying the remaining 50% of the retail price using cash, card and gift card at any Coles Supermarket store or via Flypay, PayPal, Debit or Credit card on Coles Online (excludes Coles App).

2.     How does the program work?

Simply spend $20 or more in one transaction on eligible purchases after savings and discounts in a Coles Supermarket or Coles Online from 4th October 2023 to 16th January 2024, and scan or enter your Flybuys to earn credits. Excludes the purchase of Coles insurance products, Coles Express, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, charity products, liquor, UberEats, Doordash, tobacco, tobacco related product purchases and any delivery charges.

Once you have collected enough credits, head into a Coles Supermarket, scan your Flybuys as well as your chosen product to redeem it for free provided you have enough credits. You can also collect the products via half pay by using 50% of the required credits and paying the remaining 50% of the retail price. The Curtis Stone BBQ Collection products are also available to purchase at full retail price. 

You will also be able to redeem your credits on Coles Online (excludes Coles App). You must sign up or log in to your Coles Online account and select the products you wish to redeem/purchase and add them to your trolley along with other items if required to qualify for the minimum order value. You are then required to check out your trolley whereby your account will be checked to ensure your Flybuys account is linked to your Coles Online account. Once your Flybuys is linked, you will be prompted to ‘Redeem credits’ or ‘Skip offer’ if you do not wish to redeem your credits. The order confirmation screen will display your order total including your redeemed products at retail price without the credit deduction. If you choose to ‘Redeem credits’ and have enough credits for half credits and ‘half pay’ or full credits for an item, your credits will be deducted when the products are packed and invoiced. Credits will be applied to the most expensive product first to maximise the number of credits used. If you choose to ‘Redeem credits’ and do not have any credits in your account when your order is packed and invoiced, you will be charged the full retail price for the products.

3.     When can I start redeeming products?

You can start redeeming products from Wednesday 4th October 2023 until Tuesday 30th January 2024.

4.     How can I collect credits?

Scan or enter your Flybuys and you will receive 1 credit for every $20 qualifying spend in one transaction at Coles Supermarkets or Coles Online. The qualifying spend is calculated after applying all savings, discounts and excludes the purchase of Coles insurance products, Coles Express, Coles Best Buys Online Exclusive, iTunes cards, gift cards, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, charity products, liquor, UberEats, Doordash, tobacco, tobacco related product purchases and any delivery charges. Other products may also be excluded at Coles’ discretion during the campaign period.For example, if you spend $60 in one transaction, you will receive 3 credits. The qualifying spend is calculated after applying all savings, discounts and excludes the purchase of selected products.

5.     Can I earn credits at Liquorland?

No, you can only earn credits by shopping at Coles Supermarkets and Coles Online.

6.     How do I know how many credits I’ve earned?

The number of credits earned will be printed on the bottom of your paper receipt or displayed on your invoice for Coles Online orders.  Alternatively, you can find your credit balance in your account on the Flybuys website or on the Flybuys App.

7.     Can I still collect Flybuys points in addition to credits?

Yes, you will continue to earn Flybuys points on all eligible transactions. The earn and redemption periods of credits will not impact the collection or redemption of your Flybuys points.

8.     How do I earn BONUS credits?

One Bonus credit will be awarded when you spend the qualifying $20 or more in one transaction and purchase one or more products from a participating brand or product range. There is a limit of one credit earned, per brand or product range, per transaction. Bonus credits can be earned between 4th October 2023 and 16th January 2024.

9.     Where do I find a list of the participating brands for the BONUS credits?

A full list of participating brands and products can be found in the Terms & Conditions at www.coles.com.au/bbqterms.

10.  How do I enter the competition to win the ultimate dining experience including lunch with Curtis?

Simply spend $20 in one transaction and scan your Flybuys between Wednesday 4th October 2023 and Tuesday 16th January 2024, and this will automatically give you one entry into the prize draw. There are 6 prizes to be won. Entrants must be Australian residents, over 18 years and a Flybuys member with full contact details to participate. Prize amount valued at up to $6,440 AUD per winner. $20 spend excludes the purchase of Coles insurance products, Coles Express, Coles Best Buy Online Exclusive, DoorDash, UberEats, iTunes cards, gift cards, mobile phone and mobile phone plans, recharge, Opal top up, calling cards, charity products, liquor, tobacco, tobacco related product purchases and any delivery charges. Excludes Coles for Business customers. Prizes drawn on Tuesday, 31 October 2023, Tuesday, 21 November 2023, Tuesday, 12 December 2023, Wednesday, 27 December 2023, Tuesday, 9 January 2024 and Tuesday, 23 January 2024. Winners will be notified via a phone call, in writing (or via email). For full Terms & Conditions visit coles.com.au/bbqterms.

The promoter is Coles Supermarkets Australia Pty Ltd of 800 Toorak Road, Hawthorn East VIC authorised under permits: ACT Permit TP23/01242, NSW Permit NTP/07102, SA Permit T23/964.

11.  Do I have to opt in to receive credits if I’m a Flybuys member?

No, once your Flybuys has been scanned in a Coles Supermarket or entered in your Coles Online account, credits are automatically applied once the qualifying spend amount has been reached.

12.  Can I sign up to Flybuys and receive Curtis Stone BBQ Collection Credits immediately?

If you are not an existing Flybuys member, simply scan the QR code at checkout to get a digital card or pick up a temporary Flybuys card in-store at the checkout or SMS “Flybuys” to 0457 666 777 (SMS charges may apply) to get started.  Remember to scan your digital or temporary card each time you shop, so you can start collecting credits immediately. Alternatively, enter your temporary Flybuys number on Coles Online to start collecting credits. Please note your temporary card does not mean you are a registered Flybuys member. You will need to register your temporary Flybuys card by downloading the Flybuys App or at flybuys.com.au/register, or SMS “Register” to 0457 666 777 (SMS charges may apply).

13.  What if I still have credits left over after 16 January 2024?

There is an additional 2 weeks redeem only period from 17 January to 30 January 2024 to redeem your credits in-store or online (excludes Coles App), but only while stocks last. You can no longer earn credits during this period.

14.  Can I use the credits I earned during previous programs towards my BBQ products?

No, only the Curtis Stone BBQ Collection credits earned from this program can be redeemed for the BBQ products.

15.  What are the different ways to redeem or pay for the BBQ products?

There are three ways to claim your selected item:

1. Redeem for FREE using required credits; or

2. ‘Half-pay’ which requires redeeming with 50% of the required credits and paying the remaining 50% of the retail price; or

3. Pay full retail price.

 

Product

FREE
Redeem with Credits

Half Pay Option (Half Credits + Half Full Retail)

PAY
Retail Price

Multi Purpose BBQ Shears

16 Credits

8 credits + $8

$16

Heat Proof Mitts

24 credits

12 credits + $12

$24

Marinade Dish

36 credits

18 credits + $18

$36

BBQ Grill Basket

46 credits

23 credits + $23

$46

BBQ Cooking Utensils and Storage Wrap

50 credits

25 credits + $25

$50

Carving Board

54 credits

27 credits + $27

$54

Carving Knife & Fork

60 credits

30 credits + $30

$60

Teppanyaki Plate

80 Credits

40 Credits + $40

$80

 

16.  Am I able to redeem an item with 75% of the BBQ credits needed and pay 25% of the retail price?

No, you are only able to redeem items for free or by using half credits and half pay or paying the full retail price.

17.  Can I redeem multiple Curtis Stone BBQ Collection products in one transaction?

 Yes, if you have earned enough credits to redeem more than 1 product for free, simply scan your Flybuys and the Curtis Stone BBQ Collection products to redeem.

If you have earned enough credits to redeem 1 item for free and 1 item via half pay, simply scan your Flybuys and the Curtis Stone BBQ Collection products. The product with the highest credit value will be redeemed first using the full amount of credits required to redeem the product for free. The second product can be redeemed using half pay where you will be required to use 50% of the amount of required credits and pay50% of the product’s retail price.

You cannot choose half pay if you have the number of credits eligible to redeem the product with full credits.

We recommend you redeem the credits once you have collected enough credits for a product as this program is only available while stocks last.

On Coles Online (excludes Coles App), if you choose to redeem your credits and have enough credits, we will automatically deduct the full credits for the product or provide you with the option to half pay depending on your credit balance at the time the products are packed and invoiced for your order.

18.  How long does it take for the credits to appear in my Flybuys account?

It may take between 5-20 minutes after the transaction for credits to be applied to your Flybuys account. If you are unable to redeem your credits, please wait and try again.

19.  Can I redeem credits on Coles Online and on the Coles App?

You can only redeem your BBQ credits at any Coles Supermarket and on Coles Online. You cannot redeem via the Coles App.

20.  My local store has sold out of the product that I want.  What can I do?

You can contact the Coles Customer Care team on 1800 061 562 Mon–Fri 8:30am–6:00pm (AEDT), Saturday 8:00am-4:30pm and Sunday 10:00am–2:00pm (AEDT).

21.  How many products are there to collect?

There are eight Curtis Stone BBQ Collection items that can be collected.

22.  What are the refund and exchange processes for Curtis Stone BBQ Collection?

 

 

Faulty or Broken

Change of Mind
Product must still be in packaging. Once opened, customer cannot change their mind

Customer redeemed Curtis Stone BBQ Collection product for free

Replacement item will be offered

No refund or replacement

Customer paid full retail price for Curtis Stone BBQ Collection product

Refund or replacement item will be offered

If the product in unopened and the customer has the receipt, a full refund will be provided. If no receipt is provided, Coles Customer Care will assist in locating proof of purchase.

Customer redeemed Curtis Stone BBQ Collection product via half pay

Refund or replacement item will be offered

If the product is unopened and the customer has the receipt, a full refund will be provided for the 50% retail price paid. Flybuys points will be returned to the account within 5 business days. If no receipt is provided, Coles Customer Care will assist in locating proof of purchase.

 

23.  I would like to exchange the Curtis Stone BBQ Collection I have for another item.  How can I do this?

If you redeemed your Curtis Stone BBQ Collection via credits, we are unable to offer a refund or exchange for change of mind. However, if the product is faulty, please contact Coles Customer Care on on 1800 061 562 Mon–Fri 8:30am–6:00pm (AEDT), Saturday 8:00am-4:30pm and Sunday 10:00am–2:00pm (AEDT).

PRODUCT INFORMATION

24.  Where is the Curtis Stone BBQ Collection made?

The Curtis Stone BBQ Collection is produced by an experienced manufacturer in China.

25.  Can the Curtis Stone BBQ Collection be used on all cooking tops?

The Teppanyaki Plate is made from cast iron and is suitable for gas cooktop, BBQ grill and oven. The BBQ Grill Basket should not be placed onto an open flame.

26.  Is the Curtis Stone BBQ Collection dishwasher safe and what is the best way to clean it?

The carving knife & fork, teppanyaki plate, carving board, heat proof mitts, shears, and utensils and storage wrap are hand wash only.

The marinade dish and the grill basket are dishwasher safe. Regular dishwasher cleaning will eventually affect any product and therefore handwashing using a non-abrasive cloth is recommended.  Do not use steel, wool, or other metal pads as this will avoid damaging and scratching the inside surface of your products.

27.  What should I do before I use the Curtis Stone BBQ Collection?

Please read the Use and Care Instruction Leaflet which is found in the product packaging.  Hand wash your products in warm soapy water before the first use and then dry using a kitchen towel.

28.  Is there anything I should be aware of when cooking on the teppanyaki plate with gas?

Always ensure the flame size is not greater than the base of the teppanyaki plate. 

29.  Is there anything else I should be aware of when using the Curtis Stone BBQ Collection?

Salt can cause white spots or pits on stainless steel which cannot be removed.  To avoid this occurring, do not add salt to your pan until the liquid is at boiling point. 

Always use a little oil and for best results, cook on a medium heat source.

30.  What are the features and functionality of the Curtis Stone BBQ Collection products?

Multi Purpose BBQ Shears are made from titanium-coated steel, these BBQ Shears are the perfect tool for any BBQ or outdoor kitchen. The razor-sharp blades make for easy cutting through vegetables, meat and small bones. They also have other useful features including a nutcracker, ring pull can and bottle opener, meat cutter, herb stripper and the blades are detachable for descaling fish.

Heat Proof Mitts are made from a double-lined cotton and polyester blend fabric with silicone grips on the exterior making them safer to handle hot grills, shift grates, or reposition items on your grill. Heat resistant up to 300 degrees Celsius and 320mm in length for added arm coverage and protection. 

Marinade Dish will make preparing your BBQ foods convenient and easy. Place meat, poultry or vegetables into the marinade container, pour in your choice of marinade and cover with the leakproof lid. Item includes a separate basket to drain excess liquids and reduce mess. The tenderizing nodules and strip bumps aid circulation of any marinade

BBQ Grill Basket is made from stainless steel with a non-stick coating. Designed with perforated holes for even heat distribution, it is ideal for grilling vegetables, seafood or warming up side dishes on the BBQ. Multi-functional, the basket can be used to rinse your vegetables prior to cooking in it.

2 BBQ Cooking Utensils are a spatula and tongs set made from stainless steel with a non-stick coating and extra-long handles for safety when cooking over open flames, steam or heat. The spatula has a serrated knife edge, bottle opener and the thin blade makes it easy to turn or pick up fish, poultry or meat from hot cooking surfaces. Includes a splash-resistant wrap for convenient storage.

Carving Board is double sided, made from FSC rubber wood, is ideal for slicing breads, meats and vegetables or for use as a stylish serving board. For safety and cutting stability, the board includes removable anti-slip silicone corners. It also has a grooved edge to catch liquids for reduced mess, and a choice of sides with or without cutting grooves for food preparation flexibility.

Carving Knife and Fork is made from Japanese steel and is perfect for carving large cuts of meat or poultry with chef-like precision. The blades have a non-stick coating making them easy to clean.

Teppanyaki Plate is double-sided, made from cast iron with enamel coating, and is ideal for grilling, sauteing, frying or searing on BBQs or open flames. The ridged side is best for cooking fish, meats, and poultry, while the smooth side is perfect for eggs, vegetables, breads or pancakes.

31.  What are use and care instructions of the Curtis Stone BBQ Collection products?

Multi Purpose BBQ Shears:

            Wash in warm soapy water after use and rinse.

            Wash or dry the shears with a soft cloth to avoid scratching.

            Do not use any scouring agents or abrasive sponges to clean.

            Dry well before storing in a cool dry place.

            Hand wash only.

Heat Proof Mitts:

            Ensure the mitts are dry before use.

            Hand wash only.

Marinade Dish:

            Separate basket maximum contents weight in 5ks.

            Suitable for dishwasher, place on the top rack of dishwasher to avoid deformation.

            Remove the silicone seal inside lid for cleaning by hand, sharp objects may damage the seal.

 

BBQ Grill Basket:

            Before cooking, cover the surface of the basket with cooking oil and preheat.

            Handle with care and use a heat proof mitt during cooking.

            Grill basket should not be placed onto open flame. 

            Grill basket maximum temperature tolerance is 250 degrees Celsius.

            Allow Grill basket to cool after use before cleaning or storing.

            Rinse off food particles with soap or water

            Do not use any scouring agents or abrasive sponges to clean grill basket.

            Dry completely with a cloth and store in a cool dry place.

            Suitable for dishwasher.

 

2 BBQ Cooking Utensils:

            Utensils maximum temperature tolerance is 250 degrees Celsius.

            Utensils should not be put onto an open flame.

            Wash utensils in warm soapy water after use and rinse

            Do not use and scouring agents or abrasive sponges to clean.

            Wash or dry utensils with a soft cloth to avoid scratching.

            Dry well after use before storing inside storage wrap.

            Wipe storage wrap with a damp cloth to clean.

            Utensils and storage wrap are hand wash only.

 

Carving Board:

            Wash board in warm soapy water after use and rinse.

            Wash and dry board with a soft cloth to avoid scratching.

            Avoid soaking board in water for long periods of time.

            Dry well after use before storing in a cool dry place.

            We advise re-oiling your board every three weeks to prevent drying out or unwelcome moisture. Apply food grade mineral oil in an even layer using a clean, dry cloth.

            Hand wash only.

 

Carving Knife and Fork:

            Wash with warm soapy water after use and rinse.

            Wash or dry with a soft cloth to avoid scratching.

            Do not use any scouring agents or abrasive sponges to clean.

            Dry well after use before storing.

            Hand wash only.

 

Teppanyaki Plate:

            Before cooking, cover the surface of the Teppanyaki Plate with cooking oil and preheat.

            Handle with care and use a heat proof mitt during cooking.

            Allow Teppanyaki Plate to cool after use before cleaning or storing.

            Rinse off leftover food particles with soap or water.

            Do not use any scouring agents or abrasive sponges to clean Teppanyaki Plate

            Dry completely with a cloth and store in a cool dry place.

            Teppanyaki Plate is made from cast iron and may rust over time.

            Rust spots can be removed with vegetable oil.

            Hand wash only.