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Service you can rely on for when things go wrong

Lifetime Guarantee

Feel at ease with a Lifetime Guarantee on all repairs we approve and arrange through our authorised repairer network.+

On Shore Claims Team

Our Australian-based claims specialists are on hand, ready to help – from lodgement to approval.

24/7 Claims

Lodge and manage a claim 24/7 through our online Insurance Service Centre.

Even more rewarding with Flybuys

Make your everyday shop even more rewarding with Flybuys when you take out any Coles Insurance policy (excluding third party) and link your Flybuys number. Earn additional points for rewards and take advantage of great offers that’ll help you pocket a little more - in store and at home.1#

More points for Car, Home & Landlord

Collect double Flybuys Points at Coles supermarkets when you take out a Coles Car, Home or Landlord Insurance policy (excluding third party). Max cap applies.1

More points for Pet

Earn 10x Flybuys points in the pet aisle at Coles Supermarkets with a Coles Pet insurance policy.#


Get a trolley top up

Enjoy $10 off your Coles Supermarket shop each time you redeem 2,000 Flybuys Points in-store at checkout.^

Helpful weather tips and information

What our customers are saying


"All the advice and help was professionally dealt with and was always pleasing to talk to claims. Vital updates was regularly given which was so helpful. Customer care ten out of ten."

Charmaine - Coles Car Insurance customer 


"Priced competitively, backed by IAG, when you need assistance there are friendly and genuinely helpful and friendly staff available through their phone lines without having to wait for ages."

Johannes - Coles Home Insurance customer 

Product related

Standard underwriting criteria apply. Coles Car, Home and Landlord Insurance is issued by Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681) (IAL). Coles Supermarkets Australia Pty Ltd (Coles) and Loyalty Pacific Pty Ltd are authorised representatives of IAL. Coles Pet Insurance is issued by Guild Insurance Limited (ABN 55 004 538 863) (AFSL 233791)(Guild). Coles Supermarkets Australia Pty Ltd (Coles) and Loyalty Pacific Pty Ltd are authorised representatives of Guild and receives a commission for each insurance policy sold and renewed. Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.

+Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.