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Make a claim

Lodge and manage a claim 24/7, 365 days a year through the Insurance Service Centre.

For your Car claims, we've got you covered


I need to make a claim. How do I get started?

The most important thing is to make sure you are safe. If you need emergency help or if anyone is injured, call 000 immediately. 

Next make sure you have the following:

  1. Your policy number (if you have it available)
  2. Details about the incident or associated damage
  3. Any photos of the damage, invoices and relevant documents (you can upload these later if you don't have them right now).

When you're ready, hit 'GET STARTED' below. You'll need to login to the Insurance Service Centre to lodge your claim. If it's your first time, you'll need to register before logging in.

For more claims information, check out the Frequently Asked Questions.

Am I covered for

Useful information if I need to claim

How does the repair process work

Terms and conditions

Product related

Standard underwriting criteria apply. Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of the issuer, Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681), part of Insurance Australia Group (IAG). Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.

Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.