The things that affect everyone

There are some factors that impact the price of your car insurance regardless of who you are and what car you drive.

Weather events

The frequency and nature of weather events impact the amount and severity of claims received. In periods of severe weather, such as storms or hail, we often see an increase in the number of claims which can put pressure on prices to rise.

Parts and repair costs

The cost of repairing cars has been increasing at a rate that exceeds the current CPI. Increased labour costs and parts, more expensive technology and the volume of imported cars on our roads can impact the price of insurance.

Nature and volume of claims

If the number and variety of claims we receive changes, customer prices will also change. As car manufacturing and technology progresses, the nature of claims becomes more complex. This combined with an increase in population density in Australia impacts the general insurance industry.

How your circumstances affect your premium

In setting prices, we consider many factors that statistically influence the likelihood of having a claim.

  • Where you live

    The number of claims in your area, where you park, theft and accident rates, traffic levels and the type of road surfaces.

  • Previous claims experience

    If you haven’t claimed on your insurance in the past, it’s a pretty good indicator that you’re a safer driver.

  • The car you drive

    The value of your car, cost of repairing your car, how likely it is to be stolen, how fast it is, and its safety features such as having autonomous emergency breaking.

  • Who else will drive your car

    The age and experience of regular additional drivers on your policy can impact your price.

  • Age

    Younger people generally have less experience than older drivers and statistics support that they are more likely to be involved in an accident.

  • If your car is financed

    Cars under finance tend to have higher claims costs than those not under finance.

  • Driving experience

    Experience matters. Generally speaking, the longer you have held a valid car license, the more experience you have on our roads and the less likely you are to be involved in an accident.

  • How you use your car

    Cars used for business purposes tend to have more claims, than cars that are used for personal use.

Flexible cover options

Flexible cover options help you to tailor your policy to your needs. If adjusting your cover, please ensure that the revised cover suits your specific needs.


Drivers under 25

Covering drivers under 25 can cost more and should be excluded from your policy if not required. But don’t worry - you’ll still be covered when your car is driven by professionals in the course of their work, like parking attendants and mechanics who are under 25.


Increase your excess

If you’re able to pay more in the unlikely event of an accident, you can save money on your premium by increasing your excess.


Flexibility of optional extras

Our Comprehensive policy gives you the ability to tailor your premium to your needs. This allows you the option to add windscreen cover, car hire or roadside assistance, and enables you to exclude the extras you don’t require.

Pay annually, pay less

Do you have any questions?

Our friendly contact centre insurance experts are ready to help

Call 1300 265 374

Due to COVID-19, we are currently at limited capacity at our Coles Insurance contact centres.

Product related

Standard underwriting criteria apply. Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of the issuer, Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681), part of Insurance Australia Group (IAG). Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.

+Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.