Contact Us

Coles Insurance

Connect with our Customer Care team

Due to COVID-19, we are currently at limited capacity at our Coles Insurance contact centres. 

Phone

Call our Customer Care team

Car, Home and Landlord Insurance

If you're in Australia 1300 265 374
OR if you're overseas 
(+61) 2 8661 9205

Pet Insurance

1300 333 738

Interpreting Services

Interpreter services, please click here.

Post

Contact us by post

Insurance Australia Limited
PO Box 16042
Collins St West, VIC 8007

For Coles credit card enquiries, please click here.

Manage your policy online

To view and manage your Coles Insurance policy online, anywhere anytime.

Car, Home and Landlord Insurance contact centre hours

Existing policies: Monday – Friday, 8.00am – 9.00pm, Saturday – Sunday, 8.00am – 6.00pm AEST

Sales: Monday – Friday, 8.00am – 9.00pm, Saturday – Sunday, 8.00am – 6.00pm AEST

Claims enquiries: Monday – Friday, 8.30am – 5.00pm AEST

 

Frequently asked questions

Before you call, have a look at the Frequently asked questions to see if the answer to your query is there.

 

For purchasing new cover, changing your details or Coles Insurance general enquiries

Please call our Customer Care team on weekdays 8am-9pm and weekends 8am-6pm AEST. Note that public holidays may affect opening hours. Buy online 24/7 and make changes to your policy using the Insurance Service Centre.

 

Existing claims

Please call our Customer Care team on weekdays 8.30am - 5pm AEST. Manage your claim online 24/7 using the Insurance Service Centre.

 

For roadside assistance

Please call our 24/7 roadside assist on 1300 265 374 (select option 4, then option 1).

 

Insurance complaints handling

Find out more about our complaints handling process here.

Need to make a new claim online 24/7 or manage an existing one?

See details on what to do if you need to claim

Car, Home and Landlord Insurance Interpreting Services

There are two ways to talk to us using interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.

Call us on 1300 265 374.

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.

Book an appointment with TIS, or call them on 131 450.

Pet Insurance Interpreting Services

There are two ways to talk to us using interpreting service.

Call us

When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. 

Call us on 1300 333 738.

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.

Book an appointment with TIS, or call them on 131 450.

Product related

Standard underwriting criteria apply. Coles Car, Home and Landlord Insurance issued by Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681) (IAL). Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of IAL. Coles Pet Insurance is issued by Guild Insurance Limited (ABN 55 004 538 863, AFSL 233791) (Guild). Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of Guild, and receives commission for each insurance policy sold. Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement before deciding whether to acquire an insurance policy.

+Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.