Call our Customer Care team
Car, Home and Landlord Insurance
If you're in Australia 1300 265 374
OR if you're overseas
(+61) 2 8661 9205
Pet Insurance
Interpreting Services
Interpreter services, please click here.
Connect with our Customer Care team
Due to COVID-19, we are currently at limited capacity at our Coles Insurance contact centres.
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Phone
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Post
Contact us by post
Insurance Australia Limited
PO Box 16042
Collins St West, VIC 8007
Manage your policy online
To view and manage your Coles Insurance policy online, anywhere anytime.
Car, Home and Landlord Insurance contact centre hours
Existing policies: Monday – Friday, 8:00am – 9:00pm, Saturday – Sunday, 8:00am – 6:00pm AEST
Sales: Monday – Friday, 8:00am – 9:00pm, Saturday – Sunday, 8:00am – 6:00pm AEST
Claims lodgements: Available 24/7
Claims manage enquiries: Monday – Friday, 8:30am – 5:00pm AEST
Frequently asked questions
Before you call, have a look at the Frequently asked questions to see if the answer to your query is there.
For purchasing new cover, changing your details or Coles Insurance general enquiries
Please call our Customer Care team on weekdays 8:00am-9:00pm and weekends 8:00am-6:00pm AEST. Note that public holidays may affect opening hours. Buy online 24/7 and make changes to your policy using the Insurance Service Centre.
Existing claims
Please call our Customer Care team on weekdays 8:30am - 5:00pm AEST. Manage your claim online 24/7 using the Insurance Service Centre.
For roadside assistance
Please call our 24/7 roadside assist on 1300 265 374 (select option 4, then option 1).
Insurance complaints handling
Find out more about our complaints handling process here.
Personal Information Access Form
Please download and complete the Personal Information Access Form, to request a copy of the information we hold about you.
Need to make a new claim online 24/7 or manage an existing one?
See details on what to do if you need to claim
Car, Home and Landlord Insurance Interpreting Services
There are two ways to talk to us using interpreting service.
Call us
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you. Our consultants have access to over 150 languages through independent interpreter services.
Call us on 1300 265 374.
Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
Book an appointment with TIS, or call them on 131 450.
Pet Insurance Interpreting Services
There are two ways to talk to us using interpreting service.
Call us
When you call, let us know you’d like to use an interpreter and we’ll arrange it for you.
Call us on 1300 333 738.
Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They’re available over the phone and in person.
Book an appointment with TIS, or call them on 131 450.
Hearing or Communication Needs
If you have special hearing or communication needs please contact us via the National Relay Service (NRS) and provide NRS with:
- 1300 265 374 for Car, Home and Landlord Insurance
- 1300 333 738 for Pet Insurance
For more information, visit the National Relay Service website.
Product related
Standard underwriting criteria apply. Coles Car, Home and Landlord Insurance issued by Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681) (IAL). Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of IAL. Coles Pet Insurance is issued by Guild Insurance Limited (ABN 55 004 538 863, AFSL 233791) (Guild). Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of Guild, and receives commission for each insurance policy sold. Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.
+Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.