If you would like to make a complaint please call us on 1300 333 738, Monday - Friday (9am - 5pm AEST) or email email@example.com to contact one of our team members, who will do their best to assist you. If our team member is unable to resolve your complaint, they will refer the complaint to a manager.
We will seek to resolve your complaint within 15 business days, provided we have all the information necessary to deal with your complaint. If we need further information, we will agree on an alternative timeframe with you.
Where a complaint cannot be resolved by the manager, you can request that the matter be escalated to the Dispute Resolution Panel.