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Complaints handling

Coles Home Insurance

Car, Home and Landlord Insurance Complaints handling

Make a Car, Home or Landlord Insurance complaint

Coles Pet Insurance

Pet Insurance Complaints handling

Make a Pet Insurance complaint

Terms and conditions

Product related

Standard underwriting criteria apply. 

Coles Car, Home and Landlord Insurance is issued by Auto & General Insurance Company Ltd ACN 111 586 353, AFSL 285571 (AGIC). It is arranged by Auto & General Services Pty Ltd ACN 003 617 909, AFSL 241411 (AGS), and Coles Supermarkets Australia Pty Ltd ACN 004 189 708 (AR No 269259) (Coles) and Loyalty Pacific Pty Ltd, trading as Flybuys ABN 82 057 931 334 (AR No 423106) (Loyalty Pacific) as Authorised Representatives of AGS. 

Coles Pet Insurance is issued by Guild Insurance Limited (ABN 55 004 538 863) (AFSL 233791)(Guild). Coles Supermarkets Australia Pty Ltd (Coles) (AR Number 269259) and Loyalty Pacific Pty Ltd (AR Number 423106) are Authorised Representatives of Guild and Coles receives a commission for each insurance policy sold and renewed. 

Any advice provided is of a general nature only and does not take into consideration your individual objectives, financial situation or needs. Terms, conditions, exclusions, limits and applicable sub-limits apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS), Target Market Determination (TMD), Premium, Excess and Discount (PED) Guide, Key Fact Sheets (KFS) and Financial Services Guide (FSG). Home and Landlord Insurance not available in NT, North Qld and Northern WA. Any discounts on both new and renewing policies only apply to the extent that any minimum premium is not reached.