If you have already tried Step 1 and we have not resolved your complaint to your satisfaction, you may request the matter be referred to our independent Customer Relations team for review.
Customer Relations is an independent team and will treat your complaint as a dispute. Customer Relations will assign one of their team members to conduct an independent review of the matter. They will contact you with a decision usually within 15 business days of receiving your dispute.
Call us on: 1800 045 517 (Weekdays 9am-5pm Mon-Fri AEST)
Mail: Customer Relations, Reply Paid 89824 Sydney NSW 2001 Free post (no stamp required)