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Financial Assistance

for Coles Car, Home and Landlord Insurance customers

How we can help

We're here to support you. If you're having trouble paying your insurance premiums, call 1300 265 374 to talk to us about your situation. We'll work out a plan with you, and we might be able to help by:

  • reviewing your cover to make sure it's right for you 
  • changing how often you pay
  • deferring your monthly premium instalments.

If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about: 

  • deducting your excess from your claim settlement 
  • developing a payment plan with you. 


Urgent support after a claim

We understand making a claim can be stressful and after the incident you might need urgent financial assistance. We're here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist on 1300 265 374 to discuss the support we can offer.


How to get financial help

To talk to us about help with your premium payments:

Call our Service team on 1300 265 374 Monday – Friday, 8:00am – 9:00pm, Saturday – Sunday, 8:00am – 6:00pm AEST.


For help paying other payments (like an excess), talk to your claims specialist about applying for financial hardship on 1300 265 374 Monday – Friday, 8:30am – 5:00pm AEST. 


Need someone to talk to?

If your finances are causing you stress, it can help to have someone to talk to. With Assure, we offer free, confidential counselling for you and your family. 

Call Assure anytime on 1800 001 018. You can have an initial discussion with a specialist to talk about the kind of help you might want, then book a time to speak to a psychologist over the phone. 

Assure is a separate company from Coles Insurance, and all your sessions are confidential. Your details aren't passed on to us and it doesn't affect your policies.

We provide up to four one-hour sessions for each family member. All the counselling is from qualified psychologists, and all your sessions are confidential.

To use this service, you need to have a current Coles Car, Home or Landlord Insurance policy with us (you don't need to make a claim). Your partner, children, and other dependents can use this service, too. 


Support services

National Debt Helpline

For financial counselling, money management and budgeting 1800 007 007 Monday – Friday, 9:00am – 5:00pm AEST.


Terms & conditions

Product related

Standard underwriting criteria apply. Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of the issuer, Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681), part of Insurance Australia Group (IAG). Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.