Frequently Asked Questions

This figure is what’s known as the ‘sum insured’. It’s the maximum amount we’ll pay to rebuild your home or replace your contents.

Make sure the ‘sum insured’ you nominate is sufficient to rebuild your house at today’s prices. If it costs more than the ‘sum insured’ you chose to rebuild your house, you’ll have to make up the shortfall. Our quote system calculates a building estimate based on the information you provide. To get a more accurate estimate you can use a detailed third party calculator or check with a suitably qualified professional. You can use a contents calculator to help you work out an estimated value to insure your contents.

Home Building Insurance covers loss or damage to your home which you own and use for domestic or residential purposes.

Coles Home Building covers your home and other structural improvements like an in-ground swimming pool, sheds, decks and fences. It also includes internal fittings such as kitchen cupboards and floor tiles along with fixed appliances which are permanently connected to the gas or electricity systems such as room heaters, air conditioners and stoves.

Home Contents items include furniture and furnishings, carpets, internal blinds and curtains, household electrical appliances that attach to power points (like TVs), kitchen and tableware, clothing, sporting equipment, musical instruments and personal items. 

To find out more please refer to our Product Disclosure Statement. 

With Coles Home Contents Insurance certain items may have limits of what we can pay for them. You can specify  valuable items at home for their full value at no extra cost. Please ensure that you've already included their value in your total contents sum insured amount.   

Portable contents is an optional extra that can cover certain contents items anywhere in Australia including at the home. These can be either specified or unspecified and will add to your premium.

To find out more about specified and unspecified contents in the home or as portable contents please refer to our Product Disclosure Statement.

If you are renting, you can cover the contents of your rental home with Coles Contents Insurance.

In most circumstances, our Contents cover will cover your contents in both your new and old address for 14 days. Your contents will also be covered while in transit, if the vehicle transporting the contents is involved in a collision, is stolen or damaged by fire. To be covered, you need to contact us on 1300 265 374 to let us know.

There are a number of factors you can consider that may help reduce your premium:

• You can choose to increase your excess. However, this means in the event of an claim you'll need to pay more. 
• Reviewing your cover to ensure it suits your current needs, including any optional extras.
• Choosing to pay your premium annually instead of monthly. 
• If you're purchasing a new policy, you'll receive a 15% discount if you get a quote and purchase online.^~ This discount will apply to your first period of insurance only. 

Yes, you can choose to pay your insurance in monthly instalments. However, if you pay monthly you may pay more than if you pay annually.

You can cancel your policy anytime by contacting our call centre on 1300 265 374 or accessing Insurance Service Centre. If your policy is cancelled and you have paid an annual premium, we’ll return any premium you have paid for the period after the cancellation date.

If you pay your policy in monthly instalments, no refunds are applicable and all future instalments will be cancelled.

Our Home Insurance can cover your private residential buildings, your contents or both depending on what policy type you choose. 

Coles Insurance offer two optional benefits to cover items lost or damaged outside your home as part of our Contents policies.

Unspecified portable contents cover provides Australia-wide cover for a number of portable items, both inside and outside your home. These items are not specified in your policy documentation.

Specified portable contents cover provides Australia-wide cover for items inside your home or outside your home, up to the amount specified by you and shown on the Certificate of Insurance.

Both types of cover are subject to limits and an additional premium. To find out more please refer to our Product Disclosure Statement.

Coles Home Insurance provides cover for the unexpected, including theft, vandalism, earthquakes, impact damage, explosions and water damage. As well as damage due to weather events including fire, floods, lightning and storms.

For full terms, product limits and conditions, please see the Product Disclosure Statement.