General FAQs

If you are renting, you can cover the contents of your rental home with Coles Contents Insurance.

This figure is what’s known as the ‘sum insured’. It’s the maximum amount we’ll pay to rebuild your home or replace your contents.

Make sure the ‘sum insured’ you nominate is sufficient to rebuild your house at today’s prices. If it costs more than the ‘sum insured’ you chose to rebuild your house, you’ll have to make up the shortfall. Our quote system calculates a building estimate based on the information you provide. To get a more accurate estimate you can use a detailed third party calculator or check with a suitably qualified professional. You can use a contents calculator to help you work out an estimated value to insure your contents.

Coles Insurance offer two optional benefits to cover items lost or damaged outside your home as part of our Contents policies.

Unspecified portable contents cover provides Australia-wide cover for a number of portable items, both inside and outside your home. These items are not specified in your policy documentation.

Specified portable contents cover provides Australia-wide cover for items inside your home or outside your home, up to the amount specified by you and shown on the policy schedule.

Both types of cover are subject to limits and an additional premium. To find out more please refer to our Product Disclosure Statement (PDS).

In most circumstances, our Contents cover will cover your contents in both your new and old address for 14 days. Your contents will also be covered while in transit, if the vehicle transporting the contents is involved in a collision, is stolen or damaged by fire. To be covered, you need to contact us on 1300 265 374 to let us know.

Making a claim

Provided the incident took place during the period you were covered under a Coles Home Insurance Plus policy then you can still lodge a claim under that policy.

Product related

Standard underwriting criteria apply. Coles Supermarkets Australia Pty Ltd (Coles) is an authorised representative of the issuer, Insurance Australia Limited (ABN 11 000 016 722) (AFSL 227681), part of Insurance Australia Group (IAG). Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determinations before deciding whether to acquire an insurance policy.

+Policy limitations, exclusions and conditions apply. For full terms and conditions, see the Product Disclosure Statement.