Make a claim

If anyone is seriously injured, you should call 000 immediately. If you need emergency help as a result of a flood, a fallen tree or powerline, you should call the SES on 132 500. If you need urgent repairs, call us on 1300 265 374, we can organise one of our partner repairers to make your home safe again.

If you’re claiming because of malicious damage, vandalism, theft, loss or fire you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start a claim without it and add it in later.

If you’ve lost or had items stolen, you will need to provide proof of ownership, such as:

• Copies of receipts
• Bank statements showing when you purchased the item
• Valuation
• Packaging
• Photos of the item
• Photos of you with the item

You can upload supporting photos, receipts and documents here, once you've submitted your claim.

Once you have lodged your claim, we’ll arrange for an assessor to inspect the damage at a time that is convenient to you. After that:

• We’ll let you know what repairs will be covered and if there’s anything that won’t or can’t be repaired, we’ll let you know why
• For most claims we can organise one of our Partner Repairers to do the work and we’ll provide a lifetime guarantee for the work done

Once your claim is accepted, we may organise to either pay the cost to repair or replace your contents. Alternatively, we may provide you a store credit (digital or traditional) from a number of leading retailers. If above solutions are not practical or if you have already replaced the goods we can provide a cash settlement.

If you’ve lost or had items stolen, you will need to provide proof of ownership, such as:

• Copies of receipts
• Statements showing when you purchased the item
• Valuation
• Packaging
• Photos of the item
• Photos of you with the item

You can upload supporting photos, receipts and documents here, once you've submitted your claim.

Sometimes damage ends up costing less to repair or replace than your excess. The best way to find out the cost of repairs is to start your claim. We can then assess the damage and advise you of the costs. In any case, you can always cancel the claim.

• If an excess applies, we’ll tell you when you lodge your claim. In most cases you’ll be asked to pay the excess to the repairer or supplier. We can also deduct it from any payment we make to you.
• If you have a combined Home Buildings and Contents policy you'll only have to pay one excess (whichever is higher)

If anyone is seriously injured, you should call 000 immediately. If you need emergency help as a result of a flood, a fallen tree or powerline, you should call the SES on 132 500. If you need urgent repairs, call us on 1300 265 374, we can organise one of our partner repairers to make your home safe again.

If you’re claiming because of malicious damage, vandalism, theft, loss or fire you’ll need to report the incident to the police and get an incident number. If you haven’t got one yet, you can start a claim without it and add it in later.

If you’ve lost or had items stolen, you will need to provide proof of ownership, such as:

• Copies of receipts
• Bank statements showing when you purchased the item
• Valuation
• Packaging
• Photos of the item
• Photos of you with the item

You can upload supporting photos, receipts and documents here, once you've submitted your claim.

Once you have lodged your claim, we’ll arrange for an assessor to inspect the damage at a time that is convenient to you. After that:

• We’ll let you know what repairs will be covered and if there’s anything that won’t or can’t be repaired, we’ll let you know why
• For most claims we can organise one of our Partner Repairers to do the work and we’ll provide a lifetime guarantee for the work done

Once your claim is accepted, we may organise to either pay the cost to repair or replace your contents. Alternatively, we may provide you a store credit (digital or traditional) from a number of leading retailers. If above solutions are not practical or if you have already replaced the goods we can provide a cash settlement.

If you’ve lost or had items stolen, you will need to provide proof of ownership, such as:

• Copies of receipts
• Statements showing when you purchased the item
• Valuation
• Packaging
• Photos of the item
• Photos of you with the item

You can upload supporting photos, receipts and documents here, once you've submitted your claim.

Sometimes damage ends up costing less to repair or replace than your excess. The best way to find out the cost of repairs is to start your claim. We can then assess the damage and advise you of the costs. In any case, you can always cancel the claim.

If an excess applies, we’ll tell you when you lodge your claim. In most cases you’ll be asked to pay the excess to the repairer or supplier. We can also deduct it from any payment we make to you.