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COLES LITTLE SHOP
T&Cs and FAQ


Terms and conditions

Click to view the terms and conditions for:

Coles Little Shop

‘Find the Mini Coles Big Red Hand’ Competition

‘Snap and Win’ Competition

‘Ultimate Little Shopper’ Competition

 

Want to know more about Coles Little Shop?

What is Little Shop?

Coles is launching a collectable campaign called Little Shop. It features 30 iconic, household brands (including Vegemite, Nutella and Mount Franklin Water) shrunk down into a mini collectable for customers to collect and swap.

How does I collect a Little Shop mini collectable?

You will receive 1 Little Shop mini collectable for every $30 spent in Coles or Coles Online (excludes Coles Express and Coles Liquor stores). For example, if you spend $90, you will receive 3 Little Shop mini collectables. You will receive these mini collectables at the point of purchase in store.

When shopping online, you must register to receive the mini collectables with your order. To register please go to https://shop.coles.com.au/promo/little-shop-online and follow the prompts, you must login and register before you checkout to receive mini collectables with your shop. We will remember your registration next time you shop with Coles online during the Little Shop campaign, you can check if you have registered or change your registration at any time for future orders during the Little Shop campaign. Delivery fees, credit on your account and any other promotions are excluded from this Coles Online offer.

Unfortunately, Coles Insurance products, gift cards, liquor, fuel, tobacco (and tobacco related products), mobile phone and mobile phone recharge are all excluded from the offer.

How many Little Shop minis are there?

There are a total of 30 minis to collect.

The full list of participating products is available on coles.com.au/littleshop.

Is there a cap on the number of mini collectables I can earn in a single transaction?

In order to assist our team members with delivering your Coles Online order as efficiently as possible the number of mini collectables that you can be earned in a single transaction online is capped at 20. There is no cap on miniatures if you shop in store at Coles.

Can I choose which mini I receive?

Each mini collectable is sealed in opaque packaging, so customers won’t be able to identify the miniature it contains.

I didn’t receive my mini collectable with my Coles Online delivery.

If you have registered to receive mini collectables Coles Online orders made from the 18th of July and delivered or collected by the 28th of August 2018 will include a mini collectable. To receive your mini collectable you must confirm registration before check out of that order, and the offer is only available while stocks last.

Unfortunately, orders placed before the 18th of July will not contain mini collectables.

If you believe you should have received a mini collectable with your online order , please reach out to us seven days on facebook.com.au/coles or contact Coles Customer Care on 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) Saturday 8.00am–4:30pm (AEST).

How long does Little Shop go for?

Coles Little Shop launches on 18 July and runs for 8 weeks ending 11 September 2018 or while stocks last.

It’s not the mini collectable I want! What can I do?

Unfortunately, we are unable to swap mini collectables in store. However, there will be a dedicated Swap Day in selected stores nationally on Saturday August 11th between 10am-2pm.

Customers will have the opportunity to attend one of these stores to swap their miniature with other attending customers.

For further information and a list of participating stores visit: coles.com.au/littleshop

If you are unable to attend the Swap Day, please reach out to us seven days on facebook.com.au/coles or contact Coles Customer Care on 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) Saturday 8.00am–4:30pm (AEST) they may be able to assist.

I missed out on Swap Day – will there be another one?

We have one Swap Day scheduled during the length of the promotion (see coles.com.au/littleshop for locations). If you miss this date, please reach out to us seven days on www.facebook.com.au/coles or contact our Coles Customer Care at Call: 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) Saturday 8.00am–4:30pm (AEST), our team may be able to assist.

Are there any other items made available for Little Shop?

There are five merchandise items that are for sale on Coles and Coles Online during the length of the Little Shop campaign, or while stocks last.

These include the following:

  • Coles Little Shop Shopping Trolley - $10
  • Coles Little Shop Basket - $2
  • Coles Little Shop Apron/Bag Set - $8
  • Coles Little Shop Miniature Collector Case - $4
  • Coles Little Shop front (in store only*) - $10

*Due to storage constraints, the Coles Little Shop “Shop Front” is unavailable for purchase online.

 

My local store has sold out of Coles Little Shop Merchandise, what can I do?

Please reach out to us seven days on www.facebook.com.au/coles or contact our Coles Customer Care at Call 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) Saturday 8.00am–4:30pm (AEST), they may be able to assist with locating a store near you with additional stock of the Coles Little Shop Merchandise items.

You can also purchase a select range* of Little Shop merchandise through Coles Online, subject to item availability.

*Due to storage constraints, the Coles Little Shop “Shop Front” is unavailable for purchase online.

I purchased the Little Shop shopping trolley, but I am missing one of the parts?

Please reach out to us seven days on www.facebook.com.au/coles or contact our Coles Customer Care on 1800 061 562 Mon–Fri 8.30am–6.00pm (AEST) Saturday 8.00am–4:30pm (AEST), they may be able to assist with finding a replacement part for your item. 

Why don’t the mini collectables contain actual food like the real product?

The Coles Little Shop mini collectables are designed to be long lasting collectables that you can treasure for an extended period of time. The mini collectables are not intended for consumption.

I noticed there are various promotions in store, what are they?

Promotion 1: Receive 1 Coles Little Shop Miniature for every $30 spent at Coles.

For every $30 spent in Coles or Coles online (excludes Coles Express and Coles Liquor stores) customers will receive one Little Shop mini collectable during the 18th of July to the 11th of September 2018 or while stocks last.

Promotion 2: Find the Big Red Hand Mini Collectable.

If you have been lucky enough to uncover a Coles Big Red Hand Miniatures you may have won a Coles Gift Card valued at $100 dollars. 

In order to redeem this prize please follow the step process below:

Step 1. Visit http://coles.com.au/littleshop

Step 2. Enter the unique code before 11:59pm AEST 25th September 2018.

This unique code can be found on the accompanying leaflet you can find inside the box containing the Big Red Hand miniature.

Step 3. Please allow up to 28 days for your prize to be delivered

Promotion 3: Buy, Scan and Win the Collection.

Win 1 of 100 completed Little Shop Collector Cases each week for six weeks. To win, scan your flybuys card at point of purchase - You will earn 1 entry for every participating brand purchased.

For the full terms and conditions (including draw dates) and a list of the participating supplier products please visit coles.com.au/littleshop.

Where are the mini collectables and toy merchandise made?

The Little Shop Merchandise and mini collectables are produced in China & the Netherlands.