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Terms & Conditions for Coles Quality Glassware 2022 campaign


1. The competition is a game of chance and is authorised under the permits.

2. The material used to market and promote the competition forms part of the competition terms.  If there is an inconsistency between the material used to market and promote the competition and the competition terms, the competition terms prevail. 

Eligibility to enter

3. During the promotional period, anyone may enter the competition, provided that they are:

(a) over 18 years of age

(b) a resident of Australia

(c) a valid current Flybuys member or a valid new Flybuys member who joins during the Promotional Period (to be a valid Flybuys member the Flybuys member account must include the member’s first and last name, a postal address, an email address and a contact phone number current at time of draw and prize distribution); and

(d) not an employee or immediate family member of an employee, of the Promoter or Flybuys or an agent of the Promoter, who is directly associated and connected with the organisation of this competition.


4. By entering the competition, entrants accept these competition terms.

5. How to enter

Entrants will receive one automatic entry in the prize draw for every $20 they spend in one transaction after any applicable discounts and exclusions set out below in paragraph 6 (Qualifying Spend) at any Coles Supermarket, Coles Online, Liquorland store (excludes WA North & NT stores) or Liquorland Online (Excludes WA North & NT stores) between 12:01am (AEST) on 21/09/2022 and 11:59pm (AEDT) on 03/01/2023 (Competition Period) and scan their Flybuys card in-store or enter their Flybuys card number at Coles Online at time of purchase. Multiple entries within a single shop are permitted eg. spend $80 in one transaction (after exclusions) and receive 4 entries into the draw. Coles Online and Liquorland Online orders must be delivered or collected during the promotional period to qualify.

6. The Promoter may collect personal information about an entrant for the purposes of entering the entrant into the competition and, where appropriate, award prizes.

7. The Qualifying Spend is calculated after applying all savings and discounts and excludes the purchase of Coles Insurance products, Coles Best Buys Online Exclusive, iTunes cards, gift cards, charity products, mobile phones and mobile phone plans, recharge, Opal top up, calling cards, eBay, UberEats, Coles Express, tobacco and tobacco related product purchases. Other products may also be excluded at Coles’ discretion during the Campaign Period.

8. You may enter as many times as you like, providing your purchase fulfils the entry criteria detailed in paragraph 5.

9. If, subsequent to a qualifying entry, you do not wish to participate in the competition you must advise the Promoter by calling Coles Customer Care on 1800 061 562.

10. The Promoter may disqualify any entrant who:

(a) enters the competition without being eligible;

(b) tampers with the entry process;

(c) submits an entry that is not in accordance with the competition terms; or

(d) in entering the competition, engages in conduct which is fraudulent, misleading, deceptive or damaging to the goodwill or reputation of the competition or the Promoter.

10. Failure by the Promoter to exercise its rights under paragraph 9 does not constitute a waiver of the Promoter’s rights under paragraph 9. If the entrant’s contact details change, the entrant must notify the Promoter.

Drawing winners

12. There will be 5 separate prize draws. The Promoter will draw the winners from the pool of valid entries at the draw address based on the following schedule:

                                     Draw Date             For Entries Received

Draw1                          18/10/22                21/09/2022 to 11/10/2022 inc

Draw2                         08/11/22                12/10/2022 to 1/11/2022 inc

Draw3                         29/11/22                 2/11/2022 to 22/11/2022 inc

Draw4                         20/12/22                23/11/2022 to 13/12/2022 inc

Draw5                         10/01/23                14/12/2022 to 03/01/2022 inc


13. The first valid entry drawn in each of the 5 draws will win a Barossa Valley Trip prize (see condition 27 for Barossa Valley trip prize inclusions), subject to the Promoter’s rights under paragraph 9.

14. The Promoter will notify the winner in writing (or via email) within 7 days after each draw date. The winners’ name and postcode will be posted on the Website within 7 days after each draw date.

15. The awarding of prizes is restricted to one prize per entrant except for SA.

Awarding prizes

16. By entering the competition, the winner:

(a) consents to the Promoter, without royalty or any fees, using his or her name, likeness, image, voice and entry in any marketing and promotion of the competition, the Promoter or the Promoter’s business, such consent will be obtained prior to any use of identifiable Personal Information in the public forum;

(b) agrees to use the prize in accordance with the prize supplier’s specified conditions and requirements;

(c) agrees that the prize is not transferable or exchangeable and cannot be taken as cash; and

(d) agrees to comply with all the conditions of use of the prize and the prize supplier’s requirements. It is the responsibility of the winner to confirm such conditions with the prize supplier or other relevant third parties.

17. The Promoter may request that the winner provides proof of identity, proof of age or proof of residency to the Promoter’s reasonable satisfaction before awarding the prize. If upon request a winner does not provide proof of identity, proof of age or proof of residency to the Promoter’s reasonable satisfaction within 90 days after being selected as a winner, then the relevant winner may be deemed to have forfeited their entitlement to their prize. In those circumstances the Promoter may redraw the prize in accordance with paragraph 19.

18. The winner must accept the prize within 90 days after being drawn as the winner.  If the winner does not accept the prize within 90 days after being drawn as the winner, the promoter may redraw the prize in accordance with paragraph 19.

19. If the prize is unavailable, the Promoter may substitute the prize with a substitute prize, provided that the substitute prize is of the same or similar value or specification as the prize subject to legislative approval.

Further Draw

20. If for any reason, a prize has not been awarded within 90 days after the draw date the Promoter may conduct a further draw from the pool of valid entries at 10:00am (AEST) on 11/04/2023 at Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193.

21. The first valid entry the Promoter draws is the winner, subject to the Promoter’s rights under paragraph 9.

22. The Promoter will notify the further draw winner in writing (or via email) by 18/04/2023 and the winners’ name and postcode will be posted on the Website within 7 days after the draw date.

Force majeure

23. If there is a force majeure event which prevents or materially and adversely affects the Promoter’s ability to market, promote and run the competition in accordance with the competition terms, the Promoter may cancel, terminate, modify, suspend or postpone the competition, subject to state licensing authorities’ approval if necessary.


24. The Promoter is not liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including:

(a) any late, lost, altered, damaged or misdirected entries or prize acceptance, including delays due to technical disruptions or network congestion;

(b) any incorrect or inaccurate information caused by equipment or programming associated with or utilised in the competition;

(c) any technical error, including any omission, interruption, deletion, defect, delay in operation or transmission or communications line, telephone, mobile or satellite network failure; and

(d) any theft, destruction, unauthorised access to or alteration of entries; and

(e) any use of the prize or any tax liability incurred by the winner as a result of accepting the prize.

25. Nothing under paragraph 23 is intended to limit entrants or winners’ rights under the Australian Consumer Law 2010.

26. This promotion is in no way sponsored, endorsed or administered by, or associated with any social media provider and no social media provider is liable for any loss, expense, damage or liability suffered or incurred by entrants and winners in connection with the competition, including anything detailed in Section 23.

Personal information

27. The Promoter collects personal information about entrants in order to run the competition, communicate with you as the entrant to this Competition, award prizes and comply with the permits. The Promoter uses and manages entrants’ personal information in accordance with its Coles privacy policy We may also share your personal information with third parties who support us in our marketing or promotional activities, which include Focal Promotions (ABN: 76 007 374 325). Coles will be unable to consider your entry into this Competition if you do not provide this information. Coles will not disclose this information provided by you unless required or authorised by law or in accordance with our Privacy Policy. Please contact Coles Customer Care on 1800 061 562 or via the Coles Privacy Policy (, which outlines how queries regarding privacy can be directed to Coles Customer Care via email, phone, and post. By entering the competition, each entrant consents, without royalty or any fees, to the Promoter using their personal information for future marketing and promotional purposes.


28. In the competition terms, the following words have the following meanings:




Coles Glassware competition

Promotional Period

From 12:01am (AEST) on 21/09/2022 to 11:59pm (AEDT) on 03/01/2023

Draw dates & time

Draw 1 - 18/10/2022 at 10.00am (AEDT)

Draw 2 - 08/11/2022 at 10.00am (AEDT)

Draw 3 - 29/11/2022 at 10.00am (AEDT)

Draw 4 - 20/12/2022 at 10.00am (AEDT)

Draw 5 - 10/01/2023 at 10.00am (AEDT)

Draw address

Focal Promotions, 2/7 Stayner Street Beaumaris VIC 3193

Force majeure event

an event which is beyond the control of the Promoter, including:

(a)              vandalism, power failures, tempests, natural disasters, acts of God, global health emergencies, epidemics, pandemics, civil unrest, strike, war or terrorism; and

(b)             An infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this promotion

Immediate family member

spouse, ex-spouse, de-facto spouse, child, step-child, parent, step-parent, grand-parent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin


ACT Permit TP22/01358

NSW Permit NTP/04503

SA Permit T22/1083


Prize Pool

5 x Barossa Valley Trip prizes – each prize valued at up to $7,190 depending on point of departure.

Total prizes: 5. Total maximum prize pool value: $35,950.


Barossa Valley Trip Prize Inclusions

Prize is a Trip for 2 persons to Barossa Valley South Australia including:

(a)      Return economy class airfares (from the nearest capital city to the winner’s place of residence) to Adelaide (prize does not include airfares if Adelaide is nearest capital city to the winner’s place of residence).

(b)      Return airport transfers to Barossa Valley accommodation.

(c)       4 star twin share accommodation for 3 nights in Barossa Valley including breakfast.

(d)      Private Helicopter 4 hour tour with lunch

(e)      Private Red English Taxi 3 hour winery tour

(f)       Maggie Beer’s Farmshop Wine Tasting & Cheese Experience

(g)      Penfolds Winery Dinner

(h)      $500 spending money (awarded to prize winner only)


Prize Limitations & Conditions

·       Each Prize is not transferable and is not redeemable for cash. The Prize must be taken as stated and no compensation will be paid if a winner is unable to use the Prize. In the event that the Prize or part of the prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a Prize, or element of it, of equal or greater value.

·       Prize trip must be booked at least 30 days prior to departure. Prize trip is subject to blackout dates including but not limited to Barossa Vintage Festival (April 19-23), Christmas, Easter, school holiday periods. Prize trip must be taken by 14 December 2023 and is subject to flight and accommodation conditions and availability.

·       Prize travellers must depart from and return to the same departure point and travel together.

·       All travel and service bookings for the Trip Prizes are subject to availability and the Promoter will not be held responsible for any unavailability. Travel arrangements are subject to the terms of the Promoter or its assigned representatives and may be dependent on select seat classes with airlines or specific room category availability with the accommodation partner. If a Prize winner (for whatever reason) is unable to take an element of the Prize on the date booked by the Promoter then the prize will be forfeited and cash will not be rewarded in lieu of the Prize.

·       All additional and ancillary costs involved, including excess baggage, additional spending money, meals, items of a personal nature, in-room charges (including but not limited to room service, telephone calls and internet usage), insurance and any applicable insurance excesses and any other ancillary costs not listed above are the responsibility of the Prize winner as incurred. Any additional charges from the hotel accommodation must be settled prior to departure. Travel insurance is not included and is the responsibility of the Prize winner.

·       The Promoter will not be held responsible if the Prize winner or their guest does not qualify for travel insurance and is not required to substitute a different prize or prize of equivalent value.

·         The winner must participate in the Prize personally.

·         The Prize winners are responsible for ensuring their companions comply with all terms relating to the Prize.

·         Activity bookings are only valid for the date or period specified by the activity provider, and are subject to any terms and conditions imposed by the event provider and/or its associates. Once awarded, the Promoter is not liable for any ticket that has been lost, stolen, forged, damaged or tampered with in any way.

·        The winner agrees to indemnify the Promoter and keep the Promoter indemnified against all claims and costs incurred by third parties arising from a breach of the warranties set out in this clause.


Coles Supermarkets Australia Pty Ltd

ABN 45 004 189 708

800 Toorak Road, Hawthorn East VIC 3123

Website valid from 01/09/2022