General: Coles Prepaid is supplied by Optus Mobile Pty Ltd (ABN 65 054 365 696) under its customer terms which are available at optus.com.au/standardagreements and is distributed by Coles Supermarkets Australia Pty Ltd (ABN 45 004 189 708), Bi-Lo Pty Ltd (ABN 75 002 805 094) and Eureka Operations Pty Ltd t/as Coles Express (ABN 78 104 811 216).
Coverage: Coles Prepaid plans are available on the Optus 3G and 4G Plus networks. Coverage availability varies depending on your device and location. With 3G devices, you can access the Optus 3G (UMTS 2100MHz/900MHz) network. With 4G devices and a compatible plan, you can access the Optus 3G network plus some or all of the Optus 4G Plus network. The Optus 4G Plus network uses multiple frequencies (LTE 700/1800/2100/2300/2600MHz) to provide coverage. The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device. Check coverage at colesmobile.com.au/network based on your address and device.
Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. To learn more about using your device on the Optus network visit optus.com.au/compatibility.
Coles Prepaid
$10 Recharge: Will get you unlimited calls to standard national numbers, 13/1300 numbers and voicemail plus unlimited standard national SMS/MMS and 1GB data (charged in per KB increments). Recharge expires within 10 days.
$20 Recharge: Will get you unlimited calls to standard national numbers, 13/1300 numbers and voicemail plus unlimited standard national SMS/MMS and 3GB data (charged in per KB increments). Recharge expires within 35 days.
$40 Recharge: Will get you unlimited calls to standard national numbers, 13/1300 numbers and voicemail plus unlimited standard national SMS/MMS, 10GB data (charged in per KB increments) and up to 250 minutes standard international calls to mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK and USA (charged in per minute increments) all for use within 35 days. Standard International Minutes exclude premium/special/satellite/overseas toll-free numbers and video calls. Info on standard & non-standard int’l calls at colesmobile.com.au/prepaidinternational.
$180 Recharge: Will get you unlimited calls to standard national numbers, 13/1300 numbers and voicemail plus unlimited standard national SMS/MMS and 36GB data (charged in per KB increments). Recharge expires within 365 days. Customers who activate a SIM and recharge with $180, activate a $180 SIM or recharge with $180 on the Coles Prepaid plan from 7 February 2018 until 7 August 2018 will receive 42GB data (36GB + 6GB bonus) on every $180 recharge made within this period. Bonus data may take up to 72 hours to be applied and will expire at the same time as that recharge.
General: All for use within Australia. Optus Fair Go Policy applies. You have 186 days to recharge once your credit expires. If you don't recharge within this period, your SIM will be disconnected and you risk losing your mobile number. Unused included data will not rollover to your next recharge.
If you have any MyCredit balance you can use that balance for standard national calls (charged at 10c per minute), standard national SMS (charged at 10c per 160 characters), MMS (charged at 10c per message) and data (charged at 10c per MB, in per KB increments), all for use within Australia.
$5 Extra Data gives you 500MB data (charged in per KB increments) for use in Australia within 7 days. 500MB Extra Data will be used before any included data in your plan recharge or MyCredit. Unused Extra Data will not rollover to your next recharge.
$15 Extra Data gives you 3GB data (charged in per KB increments) for use in Australia within 30 days. 3GB Extra Data will be used before any included data in your plan recharge or MyCredit. Unused Extra Data will not roll over to your next recharge. May only be purchased online at colesmobile.com.au/recharge.
$5 Extras Credit and $15 Extras Credit can be used for international calls and messages, roaming and selected premium services. Credit expires within 14 days. For international call rates visit colesmobile.com.au/prepaidinternational and for international roaming visit optus.com.au/travel. Unused Extras Credit will not rollover to your next recharge.