Chat with us
We’ll be online between 8am and 7pm, everyday.
Click the 'Live Chat' tab once you log into the Online Service Centre
Email & Post
The following services are also available if you wish to contact us
- National Relay Service can be accessed through www.relayservice.com.au
- Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397
- Speak and Listen Users can call 1300 555 727 and request 1300 306 397
- Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397
- Language, Translation and Interpreting services can be accessed through www.tisnational.gov.au or by calling 1800 131 450 and request 1300 306 397
Online Service Centre Registration
Credit Cards and Personal Loans complaints handling
More information about our complaints handling process for Credit Cards.