Contact Us

Coles Personal Loans

The following support services are also available if you wish to contact us

Accessibility support

• National Relay Service can be accessed through www.relayservice.com.au
• Telephone Typewriter (TTY) Users can call 133 677 and request 1300 306 397
• Speak and Listen Users can call 1300 555 727 and request 1300 306 397
• Internet Relay Users can connect to the NRS website https://internet-relay.nrscall.gov.au and request 1300 306 397
• Interpreter services for customers with limited English:
  You may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 1300 306 397 and we can arrange for an interpreter to help you (subject to availability).

Hardship Support

For Hardship support please click here.

Family & Domestic Violence

Domestic and family violence refers to a situation where one person in a relationship or family hurts others or makes them feel unsafe. People facing domestic violence will often need help protecting their finances and gaining financial independence. We are here to help.

Some of the forms that domestic and family violence can take include, but are not limited to:

• Psychological or emotional violence
• Sexual violence
• Financial abuse 
• Physical violence 
• Neglect
• Stalking 
• Threats to harm you or others 

You can call us on 1300 306 397 OR if you're overseas (+61) 2 8288 2890 anytime, 24 hours a day, 7 days a week to discuss your situation.

Domestic Violence Resource Centre
Provides a full list of support services by state and Australian wide. Visit:
www.dvrcv.org.au/support-services or www.dvrcv.org.au

1800RESPECT
If you or someone you know is impacted by sexual, domestic or family violence, reach out to 1800RESPECT or call 1800 737 732.

Family Relationship Advice Line
For Information and advice on family relationship issues and parenting arrangements after separation, reach out to 1800 050 or visit Family Relationship Advice Line | Family Relationships Online

Centrelink
Provides social and health payments and services, including crisis help and payments. Visit www.humanservices.gov.au

For more information on NAB’s policy for supporting victims of family and domestic violence click here.

Online Service Centre Registration

To register for the Online Service Centre, go to osc.coles.com.au and click “Register”. You will then be asked to create your username and password.

Credit Cards and Personal Loans complaints handling

More information about our complaints handling process for Credit Cards.

More complaints handling information for Personal Loans.