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Existing Customers

Coles Personal Loans

Welcome to the Coles Personal Loans Hub

Whether it’s downloading important documents or managing your account, everything you need to get the most out of your Coles Personal Loan can be found below.

If you can't find the documents or information you need, please visit the Online Service Centre.

Manage your Coles Personal Loan Account

For full list of FAQs, please see our FAQ page.

Set up and payments

Repaying my loan

Managing your Coles Personal Loan Debit Mastercard

Online Service Centre

Mobile Wallet App

About your Coles Personal Loan statement

Your statement tells you how much your instalment loan is outstanding, your Monthly Payment Due, and when it’s due.

For more information on your statement, please see our FAQ page.


We’re here when you need us most

We understand sometimes things don’t always go to plan and situations arise that can make it difficult to meet your repayments. If you are having difficulty keeping up with the repayments on your Coles Personal Loan contract please contact us, as we may be able to offer some options to assist you.

We have a dedicated Debt Management Solutions team who can be contacted on
1800 100 823, 9am - 5pm Monday – Friday (AEST) except public holidays.

Alternatively, you can always contact our Financial Hardship team directly:
Phone: 1800 931 356

Call centre operating hours are Monday to Friday (excluding public holidays), from 9am to 9pm (AEST)

Outside Support
You can get free independent counselling and advice from a Financial Counsellor.

For a comprehensive listing of Financial Counsellors please visit the FCA website.

To talk to a Financial Counsellor by phone (or for referral) ring 1800 007 007 from anywhere in Australia.

You can get additional information through the following website:

Need Accessibility Support

  • The National Relay Service (NRS) is a government initiative that allows people who may have hearing and/or speech impairments to make and receive phone calls.
  • The Translating and Interpreting Service (TIS National) is an interpreting service for people who may have difficulty speaking English.

Please visit our Contact Us page for accessibility support contact details.

Terms and conditions


Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.