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Important Information

Coles Personal Loans

Product Information and Forms

How to Make a Complaint

We are here to listen and work with you in resolving your complaint. The feedback on your experience helps us understand where we can improve. If You have a complaint about the service provided to you, you should follow the steps below.

Steps to make a complaint

Complaints and Support FAQs



Terms and conditions


Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.