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Coles Personal Loans Logo

Frequently Asked Questions

Change to the issuer of your Coles Personal Loan account

If you have more questions, you can find other ways to contact us here.

The changes

Your card features and benefits

Using your card

Paying my account

Online banking and mobile app

Collections and Hardship

New Applications

Terms and conditions


Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.